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Classic Toyota Hampton
Hampton, VA
112 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 112 reviews
October 17, 2020
Recently got a oil change from the local Priority Toyota in Hampton. I set my appointment at 10:15am and waited over 2+ hours to get a routine oil change. I believe an hour is reasonable but what is the poi in Hampton. I set my appointment at 10:15am and waited over 2+ hours to get a routine oil change. I believe an hour is reasonable but what is the point of setting an appointment if you’re going to be waiting over 2+ hours for a routine oil change. The amount of customers in and out were moving fairly quickly but I just didn’t understand what took so long. It wasn’t what I expected and if that was the case, at least give a warning or heads up that the wait time can be longer so I can readjust my travel arrangements. Then after 2 hours I went to another service member and found out my car was done but never came to tell me. I walk by the service member I first worked with standing there doing nothing....I’m not too please with the customer service and keep that in mind when you bring your business here. More
by Kevint0003
Employees Worked With
No Name Tag
Helpful September 08, 2020
Worst experience I’ve had buying a car. I bought the car on Saturday and went back Sunday to stop the deal and they just lied and wouldn’t help at all. Once you buy a car from them they don’t give a xxxx ab on Saturday and went back Sunday to stop the deal and they just lied and wouldn’t help at all. Once you buy a car from them they don’t give a xxxx about you. Very unprofessional. Pops rating More
by Jeff.simmons16
March 06, 2020
The service was great! I was kept informed through the appointment. I dropped my car off for the service and they completed the service in a timely manner. Everyone was very professional. appointment. I dropped my car off for the service and they completed the service in a timely manner. Everyone was very professional. More
by Georgie E
Employees Worked With
John Burkett
February 21, 2020
Have bought 2 Forerunners since 2016 persuaded my daughter to buy from them I am so sorry! They are not true to their word Not again ! daughter to buy from them I am so sorry! They are not true to their word Not again ! More
by Mr. Franks
Employees Worked With
Crook Squad , Christian Colbert, Corey Anderson, Kerry Law, Jim Germain
January 16, 2020
Annual Virginia Inspection and Servicing The service department is outstanding. From the time you turn over the car until time to drive out, they are warm and friendly. They kept me informed The service department is outstanding. From the time you turn over the car until time to drive out, they are warm and friendly. They kept me informed on the servicing requirements and progress to completion. The waiting area is neat and clean and well maintained. The service manager welcomed me to the dealership via text and followed up the day after to see if I had any concerns. I will continue to make Priority Toyota my choice for all servicing needs on my 2018 Toyota Corolla. More
by tjlyon1
Employees Worked With
John Burkett
November 02, 2019
Tom Dorman and Fafham were excellent to deal with. Made our experience so easy. Came in was there for a few hours and put into 2 new vehicles. Can wait to try out the Priorities for life. our experience so easy. Came in was there for a few hours and put into 2 new vehicles. Can wait to try out the Priorities for life. More
by Stefdug81613
Employees Worked With
Farhan Mughal, Tom Dorman
October 18, 2019
After Sale Customer Service Severely Lacking Bought a car in June and Priority Toyota Hampton still has not filed the title with the DMV. After repeated calls and visits, still hasn't been done. Bought a car in June and Priority Toyota Hampton still has not filed the title with the DMV. After repeated calls and visits, still hasn't been done. Be very careful with Priority Toyota Hampton. More
by Chris
Employees Worked With
Celene
October 15, 2019
Warranty on Battery from a Car Putchased from YOU!! Here we go again with this fraudulent dealership. Honestly, I do not even know how they are still in business!?!?!?!?? Purchased a used RX350 from the Here we go again with this fraudulent dealership. Honestly, I do not even know how they are still in business!?!?!?!?? Purchased a used RX350 from them in April 2017. Battery says to have 84,000 miles warranty, purchased and installed in February 2017. Went to Sam's to replace battery, they honestly stopped work b/c they realized that the battery had a warranty and advised to go to dealership - per battery stickers. Came into Toyota dealership, they say they cant do anything because the battery has no warranty since I purchased it. Aaaahhhh... I purchased from you!!! You are a dealership AND it clearly states that it is your battery with those warranty metrics. What is there to lose by replacing or pro-rating, for a new battery??? Antics of this kind is what gives dealerships (lacking honesty and the customer's best interest) a BAD name! More
by Bibi
Employees Worked With
Corey Anderson, Jose Ott
July 29, 2019
Very nice buying experience. I came in to look at the new Rav4 hybrid, and left with exactly what I was looking for. Thank you Tom and the staff at Priority Toyota for a wonderful I came in to look at the new Rav4 hybrid, and left with exactly what I was looking for. Thank you Tom and the staff at Priority Toyota for a wonderful buying experience. More
by mduitch61
Employees Worked With
Tom Dorman
July 29, 2019
New car dripping This is my second vehicle with priority toyota and my experience is terrible this time. I just bought a new toyota highlander XLE and it hasn’t been e This is my second vehicle with priority toyota and my experience is terrible this time. I just bought a new toyota highlander XLE and it hasn’t been even a month and it started dripping from the sun roof. I never opened the sunroof though. I made a complain to priority and they said they’ll talk to the manufacturer. I didn’t get any reply for 2 days so I went there again to inquire about the same and they said they haven’t got any reply yet. It has been a week since I have filed a complaint still no reply. This is the pathetic kind of customer service I have ever faced. More
by Krutik Patel
Employees Worked With
Albert Meeks, Ted Land, Jim Germain
