Classic Toyota

Like family . Kashif has been our one stop for auto purchases since we first met him-4 and counting. All of our interactions with the Classic staff have been excell Kashif has been our one stop for auto purchases since we first met him-4 and counting. All of our interactions with the Classic staff have been excellent! Great professionalism on all levels . More

Best buying erxperience ever I felt so welcome when driving up. The friendliness was everywhere whoever crossed your path. This was the best buying experience I have ever had in I felt so welcome when driving up. The friendliness was everywhere whoever crossed your path. This was the best buying experience I have ever had in many years of car buying More

A Great Experience. Very friendly salesman We were looking for a Toyota Tundra to replace the one my husband had an accident in. The well built frame of this truck saved his life. It withstood We were looking for a Toyota Tundra to replace the one my husband had an accident in. The well built frame of this truck saved his life. It withstood hitting a semi head on. We found the Dealership online and it had just what we were looking for. Although it was a 4 hour drive to get there, It was so worth the trip, We fell in love with this Toyota Tundra. It was everything the salesman Tyler told us and more. We couldn't be happier. Tyler was so kind and he had everything ready to go to make it an easy purchase so we could get back on the road home. Thank you Tyler and Classic Toyota for making my husband's dream a reality. More

Very friendly, very helpful We wanted to upgrade our Toyota to take advantage of the wonderful safety features on the car. Our experience at another dealership did not leave us w We wanted to upgrade our Toyota to take advantage of the wonderful safety features on the car. Our experience at another dealership did not leave us with a good feeling. Classic has always been honest, friendly, and helpful. We spoke with Rubin Rodriguez who spent time explaining the new features on the car. He introduced us to Randy Meyer, who drove the model we were looking at and give us first hand experience. He even let me drive his personal car! Both sales representatives answered questions and looked up more information, if necessary. I stopped in numerous times with more questions, as they were always very accommodating. Three of our children also work with Classic, and are very pleased with care and service of the dealership. We love Classic Toyota! CMSheridan More

Horrible email experience Kevin Michelson responded to my email inquiry. He pressed me for a specific time to come in. Then he email'ed me that morning (it was raining) saying Kevin Michelson responded to my email inquiry. He pressed me for a specific time to come in. Then he email'ed me that morning (it was raining) saying we had an appointment. To me appointment implies some type of obligation. When I said I did not make an appointment he sent me one of my emails and said "any of this look familiar". How condescending and arrogant when your trying to sell someone a car. I hate shopping for cars and wish they could replace salesman with robots or apps. so I don't have to deal with salesman. More

Kashif Mirza is an easy person to talk to. Kashif was eager to get questions. He would answer and look for more questions. There were few questions because he told me almost everything a new Kashif was eager to get questions. He would answer and look for more questions. There were few questions because he told me almost everything a new buyer should know. I could not get the compass to come up on the rear view mirror. I followed the manual's directions several times. I was upset enough to Email Kashif and ask for a new mirror that would work. He replied promptly and asked me to come in and see him. Toyota changed the location of the compass to the center consul after the manual was published for the 2017 Highlander. Kashif asked again if I had any questions knowing it was 15 years since I bought a car. Like driving a computer, I did not get to all the features yet. No problems yet after 100 miles. Still did not get to many features. Joe Cassidy More

Exceptionally pleasant Nothing short of pleasant, satisfaction and even fun. We were first met in the sales lot, on a rainy, cold afternoon by a smiling and cordial sales r Nothing short of pleasant, satisfaction and even fun. We were first met in the sales lot, on a rainy, cold afternoon by a smiling and cordial sales rep, Courtney Spencer. We told her we were just looking and possibly had a question or two. She patiently walked with us as we compared and asked questions regarding several of the 4Runners on the lot. Having only been employed for 2 and 1/2 weeks, we were impressed with her professionalism and knowledge of the products she represented. She directly answered many of our questions and offered to quickly go get the others. After we decided on the particular vehicle we wanted to further pursue, she introduced us to Brandon Marshall, the Sales Floor Mgr. He was super professional, knowledgeable and engaging. Never once did we feel pressured or forced to do anything. Brandon and Coutney worked as a team to answer absolutely every question we had. Then, after several offers and counter-offers, we came to agreed upon terms and, wa-la, we had a deal. Next, Danielle was asked to go over all the operating specifics. She was thorough and informative , covering everything and then some. Later, she would help us with hands-on demonstrating how to understand and use all the wonderful features the vehicle possessed. Danielle was super nice, super knowledgeable and super helpful. Then it was Finance, where normally they make you feel like you've been clobbered over the head to purchase their warranties. Not this time , a super likable young man named Brad, laid out our options, expertly, explaining every detail. The choice was ours. It was absolutely the best vehicle buying experience I've ever had. Without any reservation, I highly recommend Classic Toyota in Tyler. More

Outstanding personal help and attention. A real caring! Randy went out of his way making sure everything was in order. He spent a great deal of time answering my questions and making sure I was comfortable. Randy went out of his way making sure everything was in order. He spent a great deal of time answering my questions and making sure I was comfortable. This was the absolute best experience I have ever had selecting a new car. More

Great service dept Recently I took my van to the service dept at Classic Toyota. Bill King, the service manager helped me. I told him I have an issue with the rear wip Recently I took my van to the service dept at Classic Toyota. Bill King, the service manager helped me. I told him I have an issue with the rear wiper. He checked it out, had it fixed and did so in a short amount of time. Every time I go to Classic Toyota for service, I never feel like I'm going to have anything but a pleasant experience, and I have been going there for 10 years. Prior to that I was always very leery of dealership service departments because I rarely had a good experience. I am thankful that isn't the case with Classic Toyota. More

Car wash I bought a used 2014 Toyota Corolla S. 6 months ago ( March 2016 ). When everything all said and done I was told that if I ever needed a car wash any I bought a used 2014 Toyota Corolla S. 6 months ago ( March 2016 ). When everything all said and done I was told that if I ever needed a car wash any day of the week just bring it and they will take care of it for me. So, earlier this afternoon I called just to see if it's ok to bring the car for a car wash. I was told that they would have to run my plate so they could find out who the sales person was then they would wash the car for me. So I went. Today was supposedly my first time getting a car wash since the day I bought the car from them but guess what? I was denied. They told me that would only wash the car if I get any service from them. This is really unacceptable. Why tell the customer something if you can't honor it. Getting a free car wash is not the issue. Being nice to customers at first so would buy the vehicle and telling lies is the problem. Toyota is a proven vehicle and I was even planning to get another one from them. But after what happened today not only I won't recommend this dealership but I WONT EVEN BUY ANYTHING FROM THEM NOT EVEN A FILTER. More