Classic Volkswagen

I went to Ganley first and while the sales people were friendly and helpful, the "closer," or whatever he's called was very overbearing and hard to deal with. I left there knowing that I wasn't going to friendly and helpful, the "closer," or whatever he's called was very overbearing and hard to deal with. I left there knowing that I wasn't going to buy a car from them. A friend had recommended Classic and they happened to have the exact car that I wanted. It was very easy. They gave me a great trade-in for my old car, and I was in and out of there quickly. All in all I had a great experience there. More

We came to Classic because we bought our Mini here. Avoided Ganley which was closer due to bad expieriance with repairs. We were told that we must come in to purchase our car, not allowing us to mis Avoided Ganley which was closer due to bad expieriance with repairs. We were told that we must come in to purchase our car, not allowing us to miss a huge snow storm that was being predicted (with major warnings). I know that it was the end of the month, and what that all details,but we werent to happy about that. We waited 2.5 hours for the car to be delivered on that day too, with no offers of anything but coffee or water. How much would it cost to have a vending machine put in there? We were only given 1 key, told to come back in a week to pick them up; also, I have been waiting over 15 days for a manual. I was surprised by the lack of customer appriciation. I know this is petty, but I recieved over 5 model cars of the mini, 4 hats, 2 shirts, and a half dozen key chains when I bought my Mini. Here, all I have gotten has been surveys... Its kind of easy to see why I would not recommend purching from Classic VW, this is a shame because we purchase new cars every 2 years... Carl Kohnhorst, Cheryl Toman More

I thought everyone at Classic was very friendly and helpful, but not too "pushy" in trying to make the sale. They were patient with explaining all the various options available and allowing us to test helpful, but not too "pushy" in trying to make the sale. They were patient with explaining all the various options available and allowing us to test drive the various models to check out the differences. The first car that we signed the paperwork to buy turned out to have some flaws in the paint, so James and Jerry had to reprocess all the paperwork again for a different VIN number, but they did this without hesitation. Buying a new car has historically been a long, unpleasant process, but I don't have this opinion about my recent visit to Classic. I would definitely recommend visiting James and Jerry to others looking to buy a new vehicle. More

My experience with everyone at Classic VW was great! The staff are friendly, knowledgeable and not pushy (as with so many car dealers). James took the time to really show me what the car I leased (2011 VW staff are friendly, knowledgeable and not pushy (as with so many car dealers). James took the time to really show me what the car I leased (2011 VW CC Sport) could do. I would be happy to send anyone I know there to buy a car. More

Very informative and friendly.. great service even after sale. Followed up with me to ensure everything was going well with my new car. I knew what I was looking for when I went into the dealership and all sale. Followed up with me to ensure everything was going well with my new car. I knew what I was looking for when I went into the dealership and all my questions were answered honestly and thoroughly More

I have purchased several cars from the Classic Dealerships. In every case the process was as enjoyable as purchasing a car could be. The sales people were knowledgable about the car models and we Dealerships. In every case the process was as enjoyable as purchasing a car could be. The sales people were knowledgable about the car models and were fair in the negotiation. I have also continued to have my cars serviced after the warranties have expired by the dealer. I have found that they are cost competitive with local mechanics. More

I was towed from Kopell, PA when my VW started beeping, five lights went on on my dash board and my speedometer dropped to zero. Luckily, my car still seemed to work. I called Ganley in Bedford and they five lights went on on my dash board and my speedometer dropped to zero. Luckily, my car still seemed to work. I called Ganley in Bedford and they were very very helpful. I spoke to Mike each time and he was patient, informative and kind. He gave me the number for roadside assistance. I was towed right to the Bedford dealership and very please with the fast service and efficient work that was done to my car. More

When I went to purchase my new car, Kevin was very informative and friendly and courteous. He also owned a VW and knew the car inside and out. The whole process of the purchase was quick and very ea informative and friendly and courteous. He also owned a VW and knew the car inside and out. The whole process of the purchase was quick and very easy. When I took the car in for its checkup, everyone was helpful and the visit was short and sweet. Of course it helps that I love my new Jetta and have had absolutely no problems with it so far. My husband and I have bought several cars from Classic in Mentor and will most probably continue to do so. More

Everyone I have dealt with at Classic Volkswagon from my vehicle purchase to the service department has been friendly and courteous. I've never had a bad experience. I said 'OK' on price which I know sinc vehicle purchase to the service department has been friendly and courteous. I've never had a bad experience. I said 'OK' on price which I know since you are an authorized dealer is something that goes with the territory. More

I had a wonderful experience. Scott was attentive,stayed late for us,and walked us through everything we needed. A wonderful dealership.The people like Amy at the desk were helpful and I was shown a variety late for us,and walked us through everything we needed. A wonderful dealership.The people like Amy at the desk were helpful and I was shown a variety of choices to my category of what I liked. Very helpful and informative. More