Classic Volkswagen
Mentor, OH
Filter Reviews by Keyword
By Type
Showing 116 reviews
Great experience as usual dealing with classic VW Had a great experience dealing with Tom Great salesman I am a repeat customer after buying my first beetle in 2010. Always knew I would be back Had a great experience dealing with Tom Great salesman I am a repeat customer after buying my first beetle in 2010. Always knew I would be back More
Returning customer I cannot say enough good things about the quality of service my son and I received. We walked in there with one car in mind, and when that wasn’t work I cannot say enough good things about the quality of service my son and I received. We walked in there with one car in mind, and when that wasn’t working with us, they offered an alternative that turned out to be more affordable AND loaded with accessories. Thank you to all that helped us out! Will definitely be a repeat customer. More
New Purchase I really trust the service department. I bought my VW diesel Golf wagon in for service, and decided to look at a new Tiguan. The dealership gave me a I really trust the service department. I bought my VW diesel Golf wagon in for service, and decided to look at a new Tiguan. The dealership gave me a very favorable deal on my trade-in and offered a generous cash incentive. Very low pressure. My salesperson, Kyle, was great. Financing was quick, but I do think all the add-on option for warranties, etc., is too much to analyze at once. Overall, once of the best car buying experiences I have had. More
Excellent Dealership and staff!!!! Losing a car due to a deer accident is painful! This dealership made my purchase smooth and easy....I left with the biggest smile on my face!!! :) Losing a car due to a deer accident is painful! This dealership made my purchase smooth and easy....I left with the biggest smile on my face!!! :) More
Excellent dealership This is my second VW Passat that I have either purchased or leased from Classic Volkswagen and I highly recommend this dealership. All of the Classi This is my second VW Passat that I have either purchased or leased from Classic Volkswagen and I highly recommend this dealership. All of the Classic Volkswagen staff are very professional and friendly, starting with Mike Urban who handled the trade-in of my former Passat and the selection of my new Passat, to Rob Sidley who handled the leasing documents, to Hector Rosado who explained the features of the car. I have used their service department and their service is excellent. More
Great customer service and friendly staff! We purchased a used VW for my son and I cannot say enough about how helpful the entire Classic Volkswagen staff was during the process. From Mike, th We purchased a used VW for my son and I cannot say enough about how helpful the entire Classic Volkswagen staff was during the process. From Mike, the General Manager, to Jason, the Finance Manger, and Hector, the Customer Service Manager, the experience was excellent. They treat their customers very well and we are very happy with our new car. I’d recommend the Classic Volkswagen team to anyone. More
Leasing vehicle I had first leased a 2016 volkswagen jetta 2 years ago and the initial process did take some time, but it was still a good experience. After the first I had first leased a 2016 volkswagen jetta 2 years ago and the initial process did take some time, but it was still a good experience. After the first least was done, I returned to test drive the 2019 Jetta and was immediately sold. I was able to get an amazing lease price for such a great quality vehicle. Tom was very helpful the whole time and made the experience even better. More
Professional but personable Tom just couldn’t have been any more helpful if he tried. Answered all my questions, and more! Told me to stop by whenever I have a question, or give Tom just couldn’t have been any more helpful if he tried. Answered all my questions, and more! Told me to stop by whenever I have a question, or give him a call. Took care of everything for me and explained so much. Very understanding and well informed with his cars! Highly recommend my experience. More
Tom K. was awesome. Tom was very responsive and pleasant. Jayson was efficient and professional. Both gentlemen made sure I was comfortable with the entire leasing exp Tom was very responsive and pleasant. Jayson was efficient and professional. Both gentlemen made sure I was comfortable with the entire leasing experience. Super employees of Classic VW. More
Stress free! Tom was a great salesman. Very knowledgeable about the car during the sales process and even more helpful after the purchase with plates, insurance an Tom was a great salesman. Very knowledgeable about the car during the sales process and even more helpful after the purchase with plates, insurance and the new car tech. More