Clay Cooley Chrysler Dodge Jeep Ram

She was great with communication,helped with every question I had ,kept me updated Beyond excellent question I had ,kept me updated Beyond excellent More

From the beginning, I was misled about the status of the vehicle’s title. I was repeatedly told the title and DMV paperwork had been submitted, only to later discover that the vehicle could not be titled at vehicle’s title. I was repeatedly told the title and DMV paperwork had been submitted, only to later discover that the vehicle could not be titled at the time of sale because a prior lien had not been paid off. The dealership did not have the title, and the lien wasn’t satisfied until much later. I was sold and delivered a vehicle without clear title while being told the opposite. What made this experience far worse was how I was treated during the finance process. I was subjected to aggressive, high-pressure tactics to force the purchase of GAP insurance and extended warranties. When I asked questions or hesitated, the tone immediately became hostile and condescending. I was spoken to in a disrespectful manner, treated as if I was being difficult simply for wanting clarity, and subjected to unprofessional and inappropriate remarks while the transaction was still ongoing. At one point, derogatory comments were made about me in the back office. This was humiliating and completely unacceptable behavior from people who were supposed to be acting professionally. I have recordings and written communications that document how I was spoken to and what was said. Between the deception about the title, the inability to register the vehicle, and the way I was treated—pressured, disrespected, and talked down to—this dealership showed a complete lack of integrity and professionalism. I am now seeking a full rescission of the sale. I’m sharing this so other customers know what they may be walking into. More

It was mid It was a okay experience however when they explained where to park to the service it was confusing because all the cars where pulled in a different direction explained where to park to the service it was confusing because all the cars where pulled in a different direction More

They had to program my key. It took about 30 minutes No No no no It took about 30 minutes No No no no More

Took my truck in for engine oil change. Sara came out immediately to see what I needed. She helped me out right away. When the work was done, she came and said she noticed that I was a vete Sara came out immediately to see what I needed. She helped me out right away. When the work was done, she came and said she noticed that I was a veteran. She helped me out with the veterans discount. And on top of that they washed the whole truck. And she showed me the deferred recommendations. She really knows what she's doing and talking about. More

Awesome team at the Clay Cooley Chrysler Jeep Dodge ram. Extremely professional in all respects Extremely professional in all respects More

I brought a picture of the message. You couldn't duplicate it. You had it for about 2 weeks. It looks like you kept it outside for 2 weeks and gave it back not washed from sitting outsi You couldn't duplicate it. You had it for about 2 weeks. It looks like you kept it outside for 2 weeks and gave it back not washed from sitting outside and with dirty floor in driver area. More

I love Misty. She always is my service person. I love that it seems we are locked in with each other. She always is my service person. I love that it seems we are locked in with each other. More

Great advisor, kept me up to date in person and via text. She's awesome! She was a great advisor who went above and beyond to keep me informed, both in person and through text messages. Her communication was She's awesome! She was a great advisor who went above and beyond to keep me informed, both in person and through text messages. Her communication was excellent, and she made sure I always knew what was going on. Highly recommend, she’s awesome! More

Sara, my new service advisor was very professional and practical handling complex repairs for my Jeep practical handling complex repairs for my Jeep More