Clay Cooley Chrysler Dodge Jeep Ram

Long story short the ball was dropped at so many points of my purchase. Left the lot 3 weeks gon now and the deal has finally been approved by the bank as of yesterday. My original salesman was fired for w of my purchase. Left the lot 3 weeks gon now and the deal has finally been approved by the bank as of yesterday. My original salesman was fired for whatever reason which I’m not upset with. He was all over the place. Overall they need better communication between each other. More

Very good experience. I give it a ten out of 10 Will come back again. I give it a ten out of 10 Will come back again. More

Service was great as it always is. Service advisor is always friendly and returns my calls. Service advisor is always friendly and returns my calls. More

Excelente customer experience with Frania Garcia. Great communication skills. Since first phone call she makes me feel confortable . Great communication skills. Since first phone call she makes me feel confortable . More

I recently had my Jeep serviced at Clay Cooley Chrysler Dodge Jeep Ram. While the actual servicing was done well, I was quite disappointed with the overall experience — particularly the extended wait time Dodge Jeep Ram. While the actual servicing was done well, I was quite disappointed with the overall experience — particularly the extended wait time and lack of timely communication. I dropped off the vehicle on a Thursday but didn’t receive it back until the following Tuesday. This is my primary vehicle for daily commute, so being without it for that many days was extremely difficult to manage. What made it more frustrating was that on Friday I was told the vehicle would be checked in the morning and that I’d be informed about the parts delivery timeline. Unfortunately, by late Friday, the check still wasn’t done, and I had to scramble to arrange last-minute transportation. Additionally, while the staff I worked with is usually friendly, on that particular day, the communication was lacking. When I reached out for an update, I was told that I wasn’t the only customer and that they were busy with others. I understand the shop can be busy, but I expected a more professional and courteous response, especially given the delay and uncertainty I was dealing with. Overall, I appreciate the quality of the service work itself, but the customer service and communication during the process fell short, and I hope the dealership can improve on that front going forward. More

I have never been hounded by a dealership for a surgery so much. But since this is the 6th request in a few weeks I’ll fill it out. The car salesman had zero knowledge of the cars, couldn’t answer my quest so much. But since this is the 6th request in a few weeks I’ll fill it out. The car salesman had zero knowledge of the cars, couldn’t answer my questions, I had to google my own answers. When he went to get the keys he was gone forever and didn’t even know which cars he got keys for or the right ones. We were in need of a car and limited on time due to living in a different city or we would have went somewhere else. They were decent on negotiating but tacked on extra money at the end in the loan that I had to question and get removed because I didn’t agree to it, and I’m talking thousands. I would never go back or recommend honestly to anyone. More

Extremely helpful and very considerate. She does a great job. Tony was my precious advisor for the last 6 plus years prior to him leaving and he was very good.. Sara has the same sense of u She does a great job. Tony was my precious advisor for the last 6 plus years prior to him leaving and he was very good.. Sara has the same sense of urgency that Tony had. More

I was kept in the loop during the whole process and was given a fairly accurate timeline in when my car would be ready. given a fairly accurate timeline in when my car would be ready. More

The Service was great, everyone was very helpful. They've exceeded my expectations and the vehicle was completed at a timely manner. They've exceeded my expectations and the vehicle was completed at a timely manner. More

It is a great atmosphere,,, everyone is very friendly. Customer service is very attentive and helpful. Customer service is very attentive and helpful. More