Clay Cooley Chrysler Dodge Jeep Ram

The worst dealership in the DFW I have been trying to get reimbursed for a canceled warranty for 2 years. No luck. They act like I was never in their dealership. I like the Jeep bu I have been trying to get reimbursed for a canceled warranty for 2 years. No luck. They act like I was never in their dealership. I like the Jeep but hated the experience. I pass this dealership up for service and its close to my house. More

Frustrated What an absolute nightmare. Drove from the Austin area for an appointment to see a used Jeep I had found online. The vehicle wasn't ready for us t What an absolute nightmare. Drove from the Austin area for an appointment to see a used Jeep I had found online. The vehicle wasn't ready for us to see when we arrived. Still needed to be washed, so we had to wait to see it. The appoint was made a week before and was for noon. I had to remind the salesperson which vehicle we were coming to see. The dealership tried to add a $3k warranty package on top of the list price. It took 5 HOURS for me to negotiate this off the bill. It was not something I needed or wanted, but I was told repeatedly it was required that I buy it. No. Way. The hold music talks about how they care about customer service. This is a blatant lie. Our salesman would tell us he was "going to talk to a manager", and we would see him walk away to stand by himself, for the duration of the time he would sit and let us stew. We voiced our concerns to him and the floor managers we talked to about how unfair the #2 above policy was and they passed the blame to the owners and said there was nothing they can do - this was obviously a lie since eventually after wasting 5 hours of my time, they were able to remove the charge. The configuration of the customer service stations paired with the disregard of the salespeople for customer satisfaction, leaves you subject to being talked over by the other salespeople in the corridor that are not distracted by other clients. On 2/6 I was contacted and informed my license plates were available for pick up. I had been informed when I was at the dealership that I should ask them to be FedExed, since I don't live in the DFW area. It's been a week now, and I called to check in. They have a USPS tracking number that says they have not shipped yet, and they were not able to tell me where they are or what is going on with them. I am SO ready to be free of dealing with this dealership, but it feels like the nightmare will never end. If they hadn't had the exact used vehicle I was looking for, I would have RUN the other way. 10/10 DO NOT RECOMMEND. More

Great experience on my first time purchasing a vehicle everyone was really helpful. I would highly recommend asking for Terry and Bishop when looking to purchase a new or used car!! everyone was really helpful. I would highly recommend asking for Terry and Bishop when looking to purchase a new or used car!! More

Brand New 2020 Jeep Gladiator We bought a brand new 2020 Jeep gladiator from Clay Cooley on 11/11. We had it for 10 hours only for it to completely lose power and not start anymore We bought a brand new 2020 Jeep gladiator from Clay Cooley on 11/11. We had it for 10 hours only for it to completely lose power and not start anymore. We had it towed to dealership after having it for 10 hours. The main fuse had blown out of no where. We were never offered a refund or the option to switch to a different car. We got the Jeep back and had no issues until December 28,2019 when the car shut off on us while driving with no warnings. The Jeep had turned off while we were in park, we thought it was the same issue as last time, but it finally regained power. We knew we needed to get it home so we took side streets. We put it in drive and are able to go about 10 feet and then it shuts off with no warning and grinds to a stop. We do this about 4 more times before we are able to get it to a curb safely. Imagine if we had been on the highway, someone would have gotten seriously injured. So once again we have it towed to the dealership for a 2nd time in 2,400 miles. They keep it for a few days and find out the car battery was not grounded and therefore it melted the fuse box. They replaced the entire fuse box and gave it back. We refuse to take it because we could have died, but they give us no other option. They made it impossible for us to get out of this car. We get in the car to find that they never test drove it after the “fixed” it to see if it was really fixed. After a week of having it back (1/13) the check engine light comes on so we drive it to a closer dealership where they keep it. They can’t figure out what’s wrong with it so the Jeep engineer tells them to hook it up to a computer and drive it 50 miles and send them the data. Jeep gets the data and suggests an update to fix the issue. We are finally able to start talking to Clay Cooleys GM Gus McGriff who says he’s going to take care of us and try and get a trade in. We informed him that we already tried that and his dealership made it impossible because they didn’t want the Jeep either. He tells us to call him Monday morning (1/20) and he will get started on it. We call him and he’s like y’all called me a little early so give me some more time and I’ll call you back. We waited the entire day and got nothing from him. We called and texted him to just remind him that he was supposed to be working on something for us. It is now Tuesday morning and we haven’t heard anything. Buying a car through Clay Cooley has been the biggest pain and we do not recommend them at all. We have waisted 2 and a half months on them and have gotten no where. We have had issues with every person at that dealership except for Derek in the service department, he has been great. They have terrible customer service and don’t care about our safety over losing money on this jeep. A brand new car with 2,700 miles should not have been in the shop 3 times already, 2 of them having to be towed back. More

Great service Charles is a great sale person love him he explain and help with everything the dealership was soo professional and the sales managers love this pla Charles is a great sale person love him he explain and help with everything the dealership was soo professional and the sales managers love this place More

Great Service Experience! I was having an issue with my Jeep Wrangler soft top. Ray Christian went out of his way to insure that my issue was fixed beyond my expectations. He w I was having an issue with my Jeep Wrangler soft top. Ray Christian went out of his way to insure that my issue was fixed beyond my expectations. He was professional, easy to work with and most of all genuinely caring. What could have been a nightmare was turned into a great service experience thanks to him! Thank you Ray, you have no idea how much I appreciate you! More

Don't buy car from this dealer you will have no peace The worst Dealership ever please don’t buy car from these dealer. You will have no peace in life. Staff are so careless and IRRESPONSIBLE. I bought a The worst Dealership ever please don’t buy car from these dealer. You will have no peace in life. Staff are so careless and IRRESPONSIBLE. I bought a car on Feb 13( Dodge Charger), I took a out side finance and paid them a check but they send my title to different bank, when I called them they said it 60 days for bank to receive my title. I was kept on receiving notice from my bank saying not received the title. In June when my bank charged me 18% for not providing a title I went to dealership and found they have send it to different bank and till now they haven't resolved it. SECONDLY THEY PROMISED 1ST FREE SERVICE, WHICH I HAD TO GO WAIT AND TALK TO 3 DIFFERENT SALES MANGERS TO GET VOUCHER AFTER 3 HOURS OF MY TIME IN DEALERSHIP. THIRDLY I GOT NOTICE FROM NTTA WITH CHEVY TRUCK ON MY NAME WITH MY CAR DETAILS WHEN I STARTED INVESTIGATING I FOUND THAT THEY HAVE ISSUED 2 TEMPORARY TITLE ON 2 DIFFERENTDATES TO MY CAR WITH SAME VIN AND MY DETAILS, ONE TO ME ON THE DAY I BOUGHT CAR AND AFTER 2 DAYS TO CHEVY TRUCK WHICH IS STILL RUNNING ON ROAD AFTER THE TEMPORARY TAG EXPIRED. WHEN I WENT TO SHOWROOM TODAY THEY TREATED LIKE A xxxx AND I HAD WAIT FOR 5;30 HOURS TO MEET THE GM MR. JOE. WHO SAYS HE NEEDS TO INVESTIGATE ALL, WILL RESOLVE AND NOTHING CAN BE DONE NOW. THEY TOTALLY IRRESPONSIBLE. HE SAYS EVERY 5 MINS HE SELL 1000 CARS A MONTH AND DON'T TO HELP ME. General manager Joe Fernandez busy in meeting and don’t want to meet me. xxxxing cheater this dealership is. Ridiculous customer service. I also have few more customers like me here waiting. Trust me don’t buy car and screw yourselves. I HAVE ALL THE EVIDENCE FOR THE MESS THEY HAVE DONE More