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Clay Cooley Chrysler Dodge Jeep Ram
Irving, TX
451 Reviews
Clay Cooley Chrysler Jeep Dodge Ram of Irving, TX. has been serving you as a Metroplex area dealer with professional sales and service for many years. Family owned for over 20 years, Clay and his family have served the community meeting your Sales and Service needs.
We believe that selling you a car - taking care of your automotive needs - is not a one-time event; rather we view your purchase as the beginning of a continuous ongoing relationship, the start of an ongoing sales and service bond with you, your family and your friends.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 451 reviews
July 15, 2013
My fiancé and I went into Clay Cooley Chrysler Jeep Dodge Ram looking to purchase a new car. First, the salesman Joe showed us a used Chevy Cruze and a used Ford Fusion, both of which had significant d Dodge Ram looking to purchase a new car. First, the salesman Joe showed us a used Chevy Cruze and a used Ford Fusion, both of which had significant damage to the body and electrical systems of each car. Joe then showed us several different models of the 2013 Dodge Dart, after which, we sat down with Sal, a sales manager, to begin discussing our pricing options. After multiple rounds of negotiations, we were very near an agreement that would satisfy both parties. However, the general sales manager, Fernando, injected himself into the negotiations and rescinded the offer already presented to us by Sal and began negotiating at a higher price. After another hour of negotiation, Fernando made the same offer as had been previously presented. We accepted said offer and began processing the contract. While processing the contract, the financier repeatedly tried to sell us GAP insurance. We later learned that the equity we were putting into the car made GAP unnecessary and irresponsible. The financier deliberately tried to sell us an unnecessary product that would increase the overall cost of our purchase by an additional $150-600. The following day, I was notified by a co-worker that the finance manager, Scott, at Clay Cooley was trying to reach me with an urgent message that the deal was in jeopardy. I promptly contacted Scott who said that there was an issue with the title to my trade-in. I proceeded to gather paperwork from the secretary of state and department of motor vehicles that would allow this clerical issue to be resolved. Once we arrived at the dealership we were met by Fernando to discuss the title issue. We presented all of the documents we gathered, yet he showed no interest in accepting the deal as agreed. He, instead, attempted to renegotiate the signed contract in a way that would increase our cost of the purchase significantly. When we attempted to ask Fernando why none of our options were considered, he proceeded to disregard us in an extremely rude and unprofessional manner. Again we tried to understand what he needed us to do to fix the title issue, at which time he proceeded to toss our trade-in keys at us, across the table, proclaimed the deal over, demanded we return the Dodge Dart we had purchased the day before and stormed out of the room. We returned to the dealership with the Dodge Dart to void the contract, at which time, Scott (who had called us earlier that day) refused to listen to or speak to my fiancé as he was not listed as the purchaser on the contract. We voided the contract, retrieved the old title and trade-in and exited the dealership. The following day, we purchased a 2013 Dodge Dart Limited from another dealership who explained that the GAP insurance the Clay Cooley financier tried to sell us was unnecessary and that we had all the documents required to easily resolve the title issue described by Scott, the Clay Cooley finance manager. More
by carbuyer198
Employees Worked With
Joe, Sal, Fernando, Scott
