Clay Cooley Ford

Got the job done faster than expected, friendly people. Recall was done without any issues Recall was done without any issues More

Work done online truck without my permission. I do understand what’s going on and it’s gonna be his ordered against mine. After looking at My Bill I did not authorize a brake flush or steering wh I do understand what’s going on and it’s gonna be his ordered against mine. After looking at My Bill I did not authorize a brake flush or steering wheel service. That was nothing wrong with my brakes or my steering. We never talked about it. The only reason I was there was for the $89 all change. And I ended up with a bill of $483.25. I was told it would have been over $700 and I would have really been upset to get it charged that high. When all I want it was an oil change. He showed me a picture of an oil. . I was told it would have been over $700 and I would have really been upset to get it charged that high. When all I want it was an oil change. He showed me a picture of an oil leak and I thought that was what was being worked on. He also mentioned the washer fluid was dirty and I agreed to have it changed. I did not authorize a coolant exchange. It is something that was checked out earlier this year. it states that there’s one coolant exchange perform the best they could do to aftermarket coolant container. I don’t understand what that’s about. I’ve been coming there for 16 years to have service on all my vehicles but not anymore. It is a dangerous game that Mr. Sanchez is playing with other people’s money. He puts himself in harms way and others when he does that. I tried to talk to the supervisor at Clay Cooley Ford, but he didn’t have time for me. it says that a multi point vehicle inspection was done, but I didn’t get a copy. I’ve always gotten a copy when I had my truck service there. I don’t understand what the original $100 estimate is about. My previous oil change came to $89 and the one before that was $71 at Grand Prairie Ford. Mr. Sanchez must be new. Things are done different there now than before when I would have to sign off on work to be performed. More

Amazing, fast and smooth process. The guys at clay Cooley ford are awesome to work with. The guys at clay Cooley ford are awesome to work with. More

I enjoyed the experience. Staff was professional and down to earth. The really helped us find a car we liked and could afford Staff was professional and down to earth. The really helped us find a car we liked and could afford More

Great until after you buy the car. Still haven’t gotten what I paid for Still haven’t gotten what I paid for More

Great people and great service. I would recommend this dealership to anyone looking to purchase or service their vehicle. I would recommend this dealership to anyone looking to purchase or service their vehicle. More

Great customer service, when there was an issue it was made right, we were treated with the upmost respect, greeted with great smile's and although our truck is in the shop, it didn't take them long to ac made right, we were treated with the upmost respect, greeted with great smile's and although our truck is in the shop, it didn't take them long to accommodated, thanks Kevin and Billy and the other young man I forgot his name I'll call him Mr Weather-ford, driving hours to get to work in Texas traffic deserve a standing ovation More

Customer service is always pleasant. My service agent Nacho was very nice and made sure all my services were taken care of. Will be back when needed. My service agent Nacho was very nice and made sure all my services were taken care of. Will be back when needed. More

Sales process was fine. Post-sale support has been bad. The salesman handled the purchase professionally and without issues. After delivery, I experienced an electrical pro Post-sale support has been bad. The salesman handled the purchase professionally and without issues. After delivery, I experienced an electrical problem and the truck was in service for several days. Communication from the dealership has been slow, inconsistent, and at times nonexistent. I’ve had to follow up multiple times just to get basic updates that were promised but never delivered. The issue was ultimately repaired, and I have not had further problems with the truck, but the lack of communication during the process significantly impacted the overall experience. More

Sales staff was excellent, Kevin was great to deal with. Also, closing on the truck was quick and very straight forward. However, if you call and try to talk to the sales manager be prepared to never to t Also, closing on the truck was quick and very straight forward. However, if you call and try to talk to the sales manager be prepared to never to talk to them as the receptionist will send you to everyone except the sales manager. More