Clay Cooley Ford - Service Center

Treatment I received I brought my vehicle in on Mar 13th for an oil change and since the pandemic, I've driven less than 300 miles. On 7/5, I got in my vehicle and the lig I brought my vehicle in on Mar 13th for an oil change and since the pandemic, I've driven less than 300 miles. On 7/5, I got in my vehicle and the light indicating I needed an oil change came on. I called my son and he came and checked the oil and the stick indicated that there was no oil in it. I called the next morning and a tow truck was sent to pick up my vehicle. The service guy called me back and said the vehicle was full of oil and began questioning me like my son and I didn't know what we were talking about. I was told that I would have to come and get it because they couldn't bring it back to me. I told them that my son was out of town and I didn't have a way to get it. I called the next morning and I was told the same thing. I had to get Uber to bring me out there. I feel that you all did not take into consideration that I am a senior citizen and because of the pandemic, I did not want to get out with just anyone. I know that I am just one person but I doubt if I will be using your service in the future. More

I set an appointment with the service department. There was a bit of miscommunication at first but the service rep was very helpful and communicated with the sales team to make sure everyone was in the sam was a bit of miscommunication at first but the service rep was very helpful and communicated with the sales team to make sure everyone was in the same page. my sales rep, was out of office but a sales team member took over and everything was smooth sailing afterwards. Very attentive and professional staff. More

A Pleasant Experience with the Don Davis Service Group[ Everyone I spoke with was professional, time targets were met and the waiting area was clean and pleasant. Unfortunately I didn't get the name of the Everyone I spoke with was professional, time targets were met and the waiting area was clean and pleasant. Unfortunately I didn't get the name of the young lady who responded to my request about setting the date in the car. She actually set the correct date and showed me how to do that in the future. I was quite impressed with the service I received and will be returning for the recommended work. Keep it up Don Davis employees! More

They did an awesome job getting me what I wanted and quick. Larry Hinton is a top notch sales associate for sure. I would recommend Don Davis. quick. Larry Hinton is a top notch sales associate for sure. I would recommend Don Davis. More

Part installed as promised. There is no necessity to use twenty-five Words to describe a job that required Don Davis Service Department to install a recalled part successfully! twenty-five Words to describe a job that required Don Davis Service Department to install a recalled part successfully! More

John Ewing is my name and I purchased a ford fusion three yrs ago from my guy Larry and two days ago I called him and told him about my issue he got right on it and it was resolved the next day great respons yrs ago from my guy Larry and two days ago I called him and told him about my issue he got right on it and it was resolved the next day great response love Larry customer service. More

Great service Don Davis has taken care of my car needs, purchase and service, for over 20 years. The service has always been good, and this most recent experience Don Davis has taken care of my car needs, purchase and service, for over 20 years. The service has always been good, and this most recent experience was exceptional. Good, reliable work at fair rates, and personal attention, clear communication. Larry Davis was superb. More

Billie Cox is the reason for my 5 stars ... friendly, good listener, knowledgeable, targeted questions ... with a full explanation of vehicle’s problem (fixed) as he handed me the keys. A totally satisf good listener, knowledgeable, targeted questions ... with a full explanation of vehicle’s problem (fixed) as he handed me the keys. A totally satisfying experience! More

Horrible Horrible!! I have been a customer of Don Davis Ford for over 12 years. I have purchased 4-5 dually trucks from Don Davis Ford. I have purchased numerous other ve I have been a customer of Don Davis Ford for over 12 years. I have purchased 4-5 dually trucks from Don Davis Ford. I have purchased numerous other vehicles from other Don Davis dealerships. My wife just bought a $60,000 Jeep from Don Davis Jeep. Can't do any Don Davis Dealerships anymore if I have to deal with service like I did this time. David Everhart is a total joke. You guys are in bad shape when you allow people like this to deal with customers. I'm not going to write a book. You want to know what went on.......call me. I even have pictures of what my truck looked like inside when they gave it back.......the 2nd time. You should give me my money back for this visit, plus the cost to clean my truck!!!!! More

The service advisor,Billy Cox, came out promptly and the work was handled in a timely basis and thoroughly. I am happy with the work. work was handled in a timely basis and thoroughly. I am happy with the work. More