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Clay Cooley Hyundai of Terrell - Service Center

Terrell, TX

4.3
38 Reviews
Call Service Center (972) 524-3775

38 Reviews of Clay Cooley Hyundai of Terrell - Service Center

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April 20, 2024

I don't know how to rate it picked my car up and it burnt to the ground More

by nanafrogintexas
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Not putting names
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Helpful
April 07, 2024

Overall acceptable. But did not clearly and thoroughly explain cost of service and what are the hidden costs and final total cost. More

by SKPAF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager
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Apr 09, 2024 -

Clay Cooley Hyundai of Terrell responded

Thank you for your valuable feedback. We apologize for any confusion regarding the cost of service and any hidden fees. Transparency in pricing is important to us, and we strive to ensure that our customers have a clear understanding of all costs involved. At Clay Cooley Hyundai of Terrell, we make it a priority to provide detailed explanations of all charges and fees associated with our services. Before any work is done, our team members thoroughly review the pricing breakdown with our customers, including any potential additional costs or fees that may arise. We understand the importance of knowing the final total cost upfront, and we are committed to providing full transparency throughout the service process. If there are any questions or concerns about pricing, we encourage our customers to ask, and we'll be more than happy to address them. Again, we apologize for any confusion, and we appreciate your feedback as it helps us improve our services to better meet the needs of our valued customers. Please don't hesitate to reach out if you have any further questions or if there's anything else we can assist you with.

Helpful
April 05, 2024

I was disappointed in the fact that only the service department addressed me..not one person/salesperson or otherwise in the waiting area asked me if I was doing okay, needed anything. More

by Bisgeorge50
Recommend Dealer
Yes
Employees Worked With
Service guy
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Apr 09, 2024 -

Clay Cooley Hyundai of Terrell responded

We sincerely apologize for the oversight and any inconvenience caused. Your comfort and satisfaction are important to us, and we'll address this to ensure a more welcoming experience in the future. Thank you for bringing this to our attention.

Helpful
April 05, 2024

Everyone is always professional and replaced my plate holder without me even asking. Plus, never have a long wait. More

by PEGGYL500
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Billingsley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Most of the staff is new to me. Sorry I don’t know names.
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Apr 09, 2024 -

Clay Cooley Hyundai of Terrell responded

Thank you for your positive feedback! We're delighted to hear that you had a professional experience with us and that we could assist you promptly. Customer satisfaction is our priority, and we're always here to help with any needs you may have.

Helpful
April 05, 2024

Great communication from Service department while my vehicle was in for a hard to diagnose concern! More

by terryfowlkes
Recommend Dealer
Yes
Employees Worked With
Phillip Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jovan Seatovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dina Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Billingsley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Offard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2024 -

Clay Cooley Hyundai of Terrell responded

We're glad to hear that you had a positive experience with our Service department! Effective communication is essential to us, and we're pleased we could keep you informed throughout the process. Thank you for choosing us for your automotive needs.

Helpful
April 05, 2024

I got charged $947 and never got my car fixed. The customer service was horrible. More

by primoperea1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Black
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
April 05, 2024

I took the car to the dealership 4 different times, I got charged $976 and the car was not fixed. They returned it back to me with the same issue and they would not refund my money. I also received horrible More

by primoperea1969
Recommend Dealer
No
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Helpful
April 01, 2024

It was a great experience. It was a great experience. We are repeat customers and will be back. More

by TXDARBY
Recommend Dealer
Yes
Employees Worked With
Dina
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Apr 09, 2024 -

Clay Cooley Hyundai of Terrell responded

Thank you for your continued trust and loyalty! We're delighted to hear that you had a great experience with us and look forward to serving you again in the future.

Helpful
March 28, 2024

Outstanding Service all around. Employees were very polite and attentive. Excellent customer service from all personnel involved in taking care of my ?? car. More

by knightblk007
Recommend Dealer
Yes
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Apr 09, 2024 -

Clay Cooley Hyundai of Terrell responded

We're thrilled to hear about your outstanding experience! Providing excellent customer service is our priority, and we're glad our team delivered. Thank you for choosing us for your car needs.

Helpful
March 24, 2024

Amazing! Out in no time Amazing service, got my oil change done very fast, will recommend to other hyundai owners. Better than hyundai of Dallas that's for su More

by Beavila2000
Recommend Dealer
Yes
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Apr 09, 2024 -

Clay Cooley Hyundai of Terrell responded

We're thrilled to have exceeded your expectations! Thank you for choosing us and for your recommendation. We're committed to providing exceptional service to all Hyundai owners.

Helpful
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