Clay Cooley Mitsubishi

Ian was professional and knowledgeable, made the experience very easy explained everything that was going on every step of the way Rex was a refreshing part of the experience as he was very personab experience very easy explained everything that was going on every step of the way Rex was a refreshing part of the experience as he was very personable. Very engaging. Make sure that I was comfortable. Great employees made the service experience very enjoyable I highly recommend them. More

Excellent customer service Robert was courteous and friendly. He explained in details what needed to be done on my vehicle, and he promised that I will not be there for long, and he kept his timely pro friendly. He explained in details what needed to be done on my vehicle, and he promised that I will not be there for long, and he kept his timely promise More

This is the best dealership in all of Texas. The very best customer service all around. Great job. Highly recommend. The very best customer service all around. Great job. Highly recommend. More

Robert was very friendly and helpful. I left my car for service and was messaged in a timely manner that it was ready for pick up. My concern was addressed, and I even got a free car wash I left my car for service and was messaged in a timely manner that it was ready for pick up. My concern was addressed, and I even got a free car wash. Robert was great! More

Knew what I needed to be checked, plus regular service required. All was corrected Friendly service required. All was corrected Friendly service More

Best experience and would recommend this dealership! I have bought several cars from here and every time it only gets better! I have bought several cars from here and every time it only gets better! More

Very polite addressed all of our needs let us know exactly what maintenance that was going to be performed on our vehicle exactly what maintenance that was going to be performed on our vehicle More

Robert Sherman was very helpful. Answer all my questions and concerns regarding my vehicle I actually recommend anybody to go to clay Cooley Answer all my questions and concerns regarding my vehicle I actually recommend anybody to go to clay Cooley More

Still having an ongoing issue that was caused by the service department at the dealership. Instead of doing everything in their power to make me comfortable while fixing the problem they caused, Rodney service department at the dealership. Instead of doing everything in their power to make me comfortable while fixing the problem they caused, Rodney continues to ask me over and over to inconvenience myself by driving my vehicle an hour to the dealership after I get off work so he can have it taken to Don Herring in Irving. He's offering to provide me a loaner, but I shouldn't be asked to waste anymore of time, money, fuel, or wear on my vehicle just to appease him because he doesn't want to tow it. It's a very poor way to do business. & this has been going on for over a week now. Over 2 weeks if you count the service visit where they supposedly aligned my vehicle on the 13th. In my experience, when I've done something wrong & caused damage & complications to someone's property - I accept full responsibilty and ensure I provide exceptional service and value to the customer and make their lives as easy as possible while I take care of my mistake & make it right. I don't ask them to inconvenience themselves just to make my life easier. More

Robert Sherman was my advisor & he's great. But whoever did the work did a horrific job as my whole wheel is currently barely hanging onto the car & 2 of your mechanics are on their way to pick But whoever did the work did a horrific job as my whole wheel is currently barely hanging onto the car & 2 of your mechanics are on their way to pick it up as we speak. Not the best timing for you to send out a survey More