Clay Cooley Mitsubishi

Clay Cooley Mitsubishi responded

We apologize for any confusion or discrepancy in our pricing and will make sure to address this with our team. After looking at the history of your vehicle services at our service department, it appears the service team has made every effort of discounting and offering the lowest price each time. We do our best to stay competitive in pricing and send coupons to our customers. We will always invite our customers to take advantage of all the offers, however when a service special has already been discounted, any additional discount will not be applied on the same service invoice.

ebradg2 responded

You are trying to change the rules after the fact. Here is exactly why your excuse is completely false and will not hold up. 1. The Math Proves It Is Not a "Special" As I advised earlier, $299.99 is your standard everyday retail menu price for rear pads and rotor resurfacing in the DFW area. You did not mark the price down from $400 or $500 to give me a deal—you charged me your standard, full retail shop rate. Calling a regular retail price a "special" just to block a coupon is textbook deceptive advertising. 2. There Is No "No Double-Dipping" Fine Print Look at the exact coupon text you sent me: "20% off all repairs (up to $200.00 (does not include maintenance services, repairs only) Expires 07/31/26." My service on my brakes is a "repair" not maintenance. It does not say: "Valid only on regular-priced menu items." It does not say: "Cannot be combined with service specials." It only has one single restriction: it excludes maintenance services. Because you did not write any "sale item" exclusions into the fine print of the coupon you sent me, you cannot legally invent that rule at the cash register. Here is the coupon below that was sent via text to me your promotions/marketing sales team: Thursday, Jul 2- 4:26 PM (972) 456 9698 This is Clay Cooley Mitsubishi of Arlington Service, your vehicle currently has an open Recall on it. Please call or text 817-670-5058 to schedule an appointment or use the online scheduling link below. We are turning our Service Drive not on a Mitsubishi Service Center, but a Pre-Owned Super Center where we can work on all vehicles with Non-Warranty Work, Mitsubishi we can do warranty and non-warranty. Diesel Oil and Filter Change Special for all Products: $199.95 (Normally close to $300.00 at other locations) Additional Offer: 20% off repairs (up to $200.00 (does not include maintenance services, repairs only) Expires 07/31/26. This includes non-Mitsubishi vehicles as well. Online Scheduling Link: https://c.podium.co/ClayCooley/DmKokbGzjwMr7dn6 Reply back "A" to schedule, and we will reach out to you.

Clay Cooley Mitsubishi responded

Thank you for your positive review! We are thrilled to hear that you had a great experience buying a car from us and that our staff was friendly. We look forward to serving you again in the future!

Clay Cooley Mitsubishi responded

"Thank you for your feedback! We're happy to hear that you had a positive customer service experience with Robert and we stand by our warranty on the repairs. Thank you for choosing our business."

Clay Cooley Mitsubishi responded

Thank you for the great review! We are so happy to hear that you had a good and efficient experience with us, and that we were able to give your car a nice wash as well. We always strive to provide top-notch service for our valued customers. Come back and see us again soon!

Clay Cooley Mitsubishi responded

Hi there, receiving feedback from our customers is important to us. If you would like to opt out of any future check-ins, please let us know and we will respect your request. Thanks!

Clay Cooley Mitsubishi responded

Thank you for your kind review! We strive to provide exceptional service and we are thrilled to hear that we were able to meet your needs with ease. We appreciate your business and look forward to assisting you in the future.

Clay Cooley Mitsubishi responded

Thank you so much for your fantastic review! We strive to provide top-notch service to all of our customers and we are thrilled to hear that we met your expectations. We look forward to serving you again in the future.

Clay Cooley Mitsubishi responded

Thank you for your kind feedback! It was a pleasure serving you and we are thrilled to know you appreciate our convenience, friendliness, and quality work. We'll continue to strive for excellence in all aspects.

Clay Cooley Mitsubishi responded

Thank you so much for your kind words and positive feedback! It was our pleasure to serve you and we are thrilled to hear that we exceeded your expectations. We take pride in providing excellent service and we appreciate your recognition. We look forward to seeing you again!