Clay Cooley Mitsubishi

I went to look at a 2018 equinox listed for $23995. 00 on autotrader but on there website they have $23995.00 + 995 connected and protected package when they came out with the price they had $33995.00 + 00 on autotrader but on there website they have $23995.00 + 995 connected and protected package when they came out with the price they had $33995.00 + $995.00 and said $23995.00 was a mistake but they would honor the $23995.00 but would not remove the connected and protected that I did not want, they add it to all vehicles salesman was pleasant but sales manager sucked and full of bullsh*t so I went to hertz and bought the same vehicle that was certified with a little more mileage with an out the door price of $22958.00. More

My wife went to dealer on 12/21/21 to buy a car. She told them she could not afford a payment of more than $625 per month. They signed her to a contract on a 2022 Outlander SEL with a payment of $789 p told them she could not afford a payment of more than $625 per month. They signed her to a contract on a 2022 Outlander SEL with a payment of $789 per month. They told her to come back in January and they would refinance the loan to get the payment down to $625.00. We both went to the dealer on 1/15/22 to get the deal refinanced. We were in the dealership for 3 hours, while they were supposedly working on getting approval for the new loan. Demetrius told us to go home and they would call us when they had the deal approved. On 1/18/22, we called because no one had contacted us. We left messages everyday for the Salesrep and the Finance Manager from 1/18/22 to 1/28/22 and never received a call back. On 1/29/22, we visited the dealership again to find out what was going on with our refinance request. We were then told that the value of the car dropped from $45,000 to $28,000, therefore the loan could not be refinanced. The Salesman Demetrius advised he could not foresee the drop in value. I advised him that a new car drops in value the minute you drive it off the lot. I told him he had mislead my wife to get her to purchase the car. His solution was to offer to sell her a cheaper car at a higher interest rate and roll in the value deficit of the original car in to the new loan. This dealer obtained the car sales using deception, did not keep their commitment and provided no customer service when they would not return our phone calls. If you want to get ripped off, then you can buy a car from this dealer. If you are looking for honesty and customer service, then stay away from this dealer. More

Bought a 2022 Outlander from the best, Charles Seaton! Great manager too! Very happy with my car! Great manager too! Very happy with my car! More

Took my Mitsubishi car in for one thing and it Absolutely the best service I had ever had. If I could give them 10 stars I would they sure took care of me and my Vehicle. I highly recommend Clay Cooley off the best service I had ever had. If I could give them 10 stars I would they sure took care of me and my Vehicle. I highly recommend Clay Cooley off of I-20 and I definitely will be going back if my car ever needs any work done. More

They make promises and never deliver. Never return phone calls either. Horrible dealership. I will never buy a car from this place again and do not recommend them to anyone. calls either. Horrible dealership. I will never buy a car from this place again and do not recommend them to anyone. More

I purchased a 2020 Outlander Sport that I found online. Everything went very well, a couple of minor bumps but nothing that stopped us making the deal. Our sales rep and the finance rep were both very frie Everything went very well, a couple of minor bumps but nothing that stopped us making the deal. Our sales rep and the finance rep were both very friendly and easy to get along with, not the typical people you find a a car dealer trying to up-sell anything they can to make an extra buck or two. It wasn't a high pressure dealership. I would drive from Austin again to purchase another vehicle here, it was well worth our time and effort. More

I am surprised at seeing multiple bad reviews for this dealership because honestly, going to Clay Cooley Mitsubishi to purchase my vehicle was the best car buying experience I have ever had. I almost wen dealership because honestly, going to Clay Cooley Mitsubishi to purchase my vehicle was the best car buying experience I have ever had. I almost went to a different dealership, but then changed my mind mid-route and ended up at Clay Cooley. I am so glad I did. The car I was interested in was even more beautiful in person than in the online pics I had been staring longingly at for a while. From the moment I stepped on to their lot, to the moment I drove off in my new car, I experienced phenomenal customer service at every level. Latasha was the salesperson who helped me through the beginning stages of the purchase and she was absolutely wonderful. She was honest and upfront from the start and had answers to any questions I had. She was polite, friendly, extremely knowledgeable, and very personable. I felt so comfortable with her as my salesperson. After I decided to go ahead and purchase the car, she sent us to finish the paperwork with Sal who is very competent in his role as a manager. He also made me feel so comfortable throughout the whole process and I am pretty sure we knew each others life stories before it was all said and done. He was professional, polite, patient, extremely knowledgeable due to the tons of experience he has accrued in this industry, and just so darn friendly! It took a little longer than I had expected to get everything done, but I didn't care about that, and neither did he so that worked out great. Everything went smoothly and by the end of the night, I had successfully purchased an amazing car that is no doubt going to be the center of my universe for a while. If you just aren't sure where to go for your next vehicle purchase, I say go see Latasha and Sal and see what options they can offer you. Their prices are fair and they showed lots of integrity in the way they handled my purchase. I am a very satisfied customer and recommend Clay Cooley Mitsubishi dealership in Arlington 100 percent! Thank you for allowing me to share my experience on here and taking the time to read it also. More

Possibly the worst customer service I've ever had. Spoke to 3 different employees there and no one would return my emails or calls. I guess because I was only buying a $7,000 car I wasn't worth the effort. to 3 different employees there and no one would return my emails or calls. I guess because I was only buying a $7,000 car I wasn't worth the effort. More

Sold me a piece of xxxx car they sign paper work saying they do oil change which should be done anyways and alinement and detail which was nothing more than a drive though wash trash was still in car and t they do oil change which should be done anyways and alinement and detail which was nothing more than a drive though wash trash was still in car and they sign saying they do a DETAILE run away don’t buy anything here No spare tire More