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Clay Cooley Nissan Irving

Irving, TX

4.8
454 Reviews

1000 E Airport Fwy

Irving, TX

75062

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454 Reviews of Clay Cooley Nissan Irving

January 23, 2023

Exceptional service was provided my Samantha and the entire staff. I was updated throughout the day and everything was explained thoroughly. More

by Yuniorrodriguez83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
Mar 24, 2023 -

Clay Cooley Nissan Irving responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

January 21, 2023

Norma was so helpful and guided me as to what services were needed. Work was done in a timely manner and I was very happy. More

by Davis.carla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Norma
Jan 24, 2023 -

Clay Cooley Nissan Irving responded

Hi Davis.carla, thank you so much for your comments about Clay Cooley Nissan Irving! We strive to meet all your expectations and if there is ever anything we can do to improve, please reach out to me at any time. Once again, thank you for taking the time to give us your feedback. You may receive a more comprehensive survey in the coming weeks with additional questions. This email from Nissan will have the subject line “Nissan Owner First.” This is an invitation to fill out a more detailed survey regarding your recent visit. Please take the time to complete this survey as it helps us to fully evaluate your experience and the employees who helped you. Sincerely, Alejandra Madrid Owner Loyalty Manager

January 20, 2023

I own an infinity and when i need service, I go to Clay Cooley. Nice friendly staff, no appointment needed, and the waiting area is extremely comfortable. More

by danad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team, Erica Moran
Jan 24, 2023 -

Clay Cooley Nissan Irving responded

Hi Danad, thank you so much for your comments about Clay Cooley Nissan Irving! We strive to meet all your expectations and if there is ever anything we can do to improve, please reach out to me at any time. Once again, thank you for taking the time to give us your feedback. You may receive a more comprehensive survey in the coming weeks with additional questions. This email from Nissan will have the subject line “Nissan Owner First.” This is an invitation to fill out a more detailed survey regarding your recent visit. Please take the time to complete this survey as it helps us to fully evaluate your experience and the employees who helped you. Sincerely, Alejandra Madrid Owner Loyalty Manager

January 18, 2023

Rick took care of my car as discussed, while inside waiting for care I was approached and asked if I needed anything, so not only did they take care of my car but also myself, thank you More

by Yanina.fischer565@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick, Erica Moran
Jan 24, 2023 -

Clay Cooley Nissan Irving responded

Hi Yanina.fischer565@gmail.com, thank you so much for your comments about Clay Cooley Nissan Irving! We strive to meet all your expectations and if there is ever anything we can do to improve, please reach out to me at any time. Once again, thank you for taking the time to give us your feedback. You may receive a more comprehensive survey in the coming weeks with additional questions. This email from Nissan will have the subject line “Nissan Owner First.” This is an invitation to fill out a more detailed survey regarding your recent visit. Please take the time to complete this survey as it helps us to fully evaluate your experience and the employees who helped you. Sincerely, Alejandra Madrid Owner Loyalty Manager

January 16, 2023

I have never owned a foreign car. My last vehicle was a Malibu Maxx and I had it for 17 years. I had recently seen a Nissan Kicks while I was visiting a friend in another state who ha More

by jgamper2000
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jermaine Brown, Dennis , Erica Moran
Jan 24, 2023 -

Clay Cooley Nissan Irving responded

Hi Jgamper2000, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

January 15, 2023

I was planning to go look at the Nissan Kicks at some point over the weekend, with the intent to buy it, I just wanted to see the size in person first. I'd already priced it online and gotten pre-approve More

by KaylaH
Recommend Dealer
No
Employees Worked With
Brian Reyes
Jan 24, 2023 -

Clay Cooley Nissan Irving responded

Hi Kaylah, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. If you are willing to give us another chance, please reach out to us at (972) 554-2200 to speak to our manager directly.

January 01, 2023

Customer Service was great. It was informative and helpful. I will be bringing my vehicle back to be serviced. More

by Ritta K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick
Jan 04, 2023 -

Clay Cooley Nissan Irving responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

December 31, 2022

Couldn't be happier with the service from Keke Yarborough. Keke was professional and knowledgeable. She wasn't pushy or demanding, or trying to up sell. We love our 2022 Nissan Sentra More

by Shay Semmler
Recommend Dealer
Yes
Employees Worked With
Keke Yarborough
Jan 04, 2023 -

Clay Cooley Nissan Irving responded

Shay Semmler, we're glad to hear you enjoyed your visit. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Clay Cooley Nissan Irving!

December 23, 2022

Vehicle service and customer service was exceptional well explained and not forced to accept any service needed or not More

by Cvarel214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Mojica, Erica Moran
Dec 27, 2022 -

Clay Cooley Nissan Irving responded

Hi Cvarel214, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

December 21, 2022

Muchas Gracias le doy a Dios por sus vendedores. Especial por Lissandro, por el señor Kevin de Financiamiento y por el Supervisor Héctor. Todos si personas súper amable y agradables. Muy profesional More

by Elizabeth Ocana
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lissandro y Kevin
Dec 24, 2022 -

Clay Cooley Nissan Irving responded

Hi Elizabeth Ocana, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

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