Clay Cooley Nissan

We were going to purchase a 2013 Titan from them. We live 2 hours away so the negotiations were going on over the phone. After we had come to an agreement, been told the financing went through, and told them 2 hours away so the negotiations were going on over the phone. After we had come to an agreement, been told the financing went through, and told them we would be coming the next afternoon, they sold it out from under us 5 hours before we got there after working on this agreement for 3 days. I would never recommend this dealership. More

I went in for a tire that had gone low 4 times the last 24 hours. Took it for service. Daniel claims there is nothing wrong with the tire, but I'm now stuck in Shreveport with a flat tire on a Sunday. The 24 hours. Took it for service. Daniel claims there is nothing wrong with the tire, but I'm now stuck in Shreveport with a flat tire on a Sunday. The same tire. I will never recommend Nissan while this problem persists. More

This is not my first time with Clay Cooley Nissan they gave us the same courteous experience each time. This is our second car from this store and they were so nice and helpful. I plan on bringing my son gave us the same courteous experience each time. This is our second car from this store and they were so nice and helpful. I plan on bringing my son back so that he can purchase a car from them. More

I visited this dealer in Mid-November. I didn't want a Nissan but they had a 2009 Mini Cooper on the lot. When I started the car, the tire light came on but we went on the test drive anyway, the car was g Nissan but they had a 2009 Mini Cooper on the lot. When I started the car, the tire light came on but we went on the test drive anyway, the car was great for a used car, less than 30k miles but the bad tire was only the beginning of my experience. When told the price, it was inflated...severely. They were asking 22k for a 2009 Mini, the same base model 2013 is 21k,brand spanking new. When I asked if the tire would be replaced, I was told I would have to come up with an extra down payment...needless to say, even after being approved, I left the car there. The sales experience was horrible, I was there nearly all day and even when I told them I had to leave to go to work, they ignored me. I had to hunt the keys to MY car down and demand them just so I could leave. Ridiculous prices. Inconsiderate of customer's time. I would never recommend them to anyone. More

I have had a really great experience with purchasing a new vehicle. This is my first time buying a new car,I have always bought preowned. George is really a great salesperson,very friendly. new vehicle. This is my first time buying a new car,I have always bought preowned. George is really a great salesperson,very friendly. More

This is the dealership from hell. They will try and run your credit before they will even show you the price of the car.They say this is the law but take note people that this practice is illegal and sets your credit before they will even show you the price of the car.They say this is the law but take note people that this practice is illegal and sets up the customer for failure. I have also had to deal with these buzzards before with my last vehicle. They did shoddy craftsmanship and put aftermarket parts on my vehicle without permission. Also, they will leave your vehicle unlocked with the keys inside.They also act like it's the end of the world when you come in for a oil change and find absolutely anything to charge you for. Do NOT waste your time or money on these laughable caricatures of car salesmen and mechanics. More

I went to this dealership for something as simple as a low pressure light it took them 3 hours to do nothing for me. I had them put my tire back on and left. I had gone there the day before with the same low pressure light it took them 3 hours to do nothing for me. I had them put my tire back on and left. I had gone there the day before with the same problem and they said nothing was wrong the light came back on so I went back again and Chris was so darn rude and defensive. I asked to speak to the manager who happened to be Robbie and he refused to see me. Yet he was able to speak to all these customers who came in after me. Just horrible customer service dont waste your time. More

Mine is the tired old story of a car dealership pulling the ole switcheroo and trying to cheat someone (that would be me) out of hundreds of dollars. Salesperson and I agreed on a price and rate. I get int the ole switcheroo and trying to cheat someone (that would be me) out of hundreds of dollars. Salesperson and I agreed on a price and rate. I get into the financing dept. and am signing the mountain of papers to close the deal and notice that the rate on the paperwork is nearly three times the rate that I was quoted verbally (1.9% vs. just under 5%). Of course, they claim it is just a simple mistake, and then say that Nissan WOULD NEVER ALLOW them to sell that particular car with the 1.9% rate. If another dealer hadn't already tried to pull the exact same scam on me in the past, I probably would have believed the BS and given them the benefit of the doubt. But luckily I was wise to the scam. They tried and tried to sweeten the deal in some way to make me happy, but since I knew without a doubt that they had tried to screw me out of all that money, I was having none of it and walked out. (Oddly enough, they miraculously COULD offer EVEN BETTER than the 1.9% rate that moments before they said Nissan would NEVER allow them to do if I would only stay and complete the deal. The rate just kept getting better and better the closer to the door I got. Had I not understood how morally bankrupt what they were trying to do was, and that they had probably "stolen" hundreds of thousands of previous (and future) customer's money doing it, I might have turned back around, agreed and signed. I'm sure lots of people do. Than again, probably lots of people sign the paperwork without realizing that the deal they are agreeing to isn't the same as the deal that was verbally offered.) One salesperson even said to me, "I don't understand why you are so upset. This happens all the time." In other words, it's apparently Standard Operating Procedure at Clay Cooley Nissan to offer one set of terms in the verbal deal then produce paperwork that doesn't reflect it. My advice to anyone that considers dealing with the people at this dealership...DON'T. If reading my story doesn't scare you away, look VERY CLOSELY at your paperwork...read each document intently and find out for yourself exactly what you are agreeing to BEFORE SIGNING ANYTHING. I really liked the Nissan I was about to buy. But I would not consider putting even one penny into Nissan's pockets if this is the kind of conduct that is allowed (and probably encouraged) to go on at their dealerships. There is one thing I don't understand though...why is it a felony crime to steal hundreds of dollars from someone's home, car, wallet or purse, but car salespeople do it daily and walk the streets with no fear of legal repercussion? More