Clay Cooley Nissan

I came to Clay Cooley Nissan in Duncanville today genuinely interested in trading my current 2026 Nissan Sentra SR for a Sentra SL. I want to make one thing very clear: **my salesperson was not th genuinely interested in trading my current 2026 Nissan Sentra SR for a Sentra SL. I want to make one thing very clear: **my salesperson was not the problem.** My concern is specifically with the individual who was brought into the conversation afterward to try to move the sale forward. During the financing discussion, I was asked whether I could get a cosigner for approximately ten months. I explained that I could not. Because of some extremely difficult circumstances involving my partner and what has happened in my personal life, I also explained that I simply do not have someone I can call and ask to cosign a vehicle. Instead of accepting that answer, I continued to hear variations of, “There has to be somebody,” and “I know you've got somebody.” I repeatedly explained that there wasn't. Eventually I became visibly emotional and was crying while trying to explain why this was such a painful subject for me. Even then, I felt that the pressure continued instead of someone simply recognizing that I had answered the question. That is where this experience crossed the line for me. I understand car sales. I understand dealerships want to sell cars, managers work deals, lenders have requirements, and sometimes financing simply cannot be structured. I would have completely understood being told, “Unfortunately, without a cosigner we cannot make this work right now.” What I did not expect was to feel like I had to repeatedly defend the fact that I genuinely do not have someone available to cosign while I was visibly distressed. There is a difference between persistence in sales and continuing to push after a customer has clearly answered a very personal question. What makes this especially disappointing is that I already own a nearly new Nissan Sentra SR. I came here because I was seriously considering upgrading to an SL. I wasn't someone who needed to be convinced that I wanted the vehicle. At that moment, I simply needed someone to listen. A little empathy — even something as simple as, “I understand. Let's see whether there is another option” — would have completely changed this experience. Instead, I left that conversation feeling embarrassed, emotionally overwhelmed, and as though my personal circumstances mattered less than completing another sale. Again, **I do not want my salesperson blamed for this review.** My concern is specifically with how the later sales/financing conversation was handled by the person brought in to work the deal. I hope dealership leadership looks into what happened. Persistence may be part of selling cars, but recognizing when a customer is genuinely distressed and respecting a clear answer should be part of customer service as well. More

The worst experience ever when I bought my vehicle here they sold me an extra service for the keys. If I lose it I can get another one for free, after a year when it’s time to get another key, another deal they sold me an extra service for the keys. If I lose it I can get another one for free, after a year when it’s time to get another key, another dealership check and said this extra service it’s not even existed, (Cooley Nissan South Dallas scammed me) More

Mr. Edwin Jones made it happen!!!! He was with me from the beginning to the end, he did everything he could to make sure that I was completely satisfied. Even when my anxiety was through the roof he reass the beginning to the end, he did everything he could to make sure that I was completely satisfied. Even when my anxiety was through the roof he reassured me that everything would be fine and it was. More

0 stars Before anyone from Clay Cooley responds to this review telling me to contact them, don’t. I already did. I called. I left messages. I emailed General Manager Roland Lynn, the Service Manager, an review telling me to contact them, don’t. I already did. I called. I left messages. I emailed General Manager Roland Lynn, the Service Manager, and the Service Advisor. It has been over two months, and not one of them has responded. No phone call. No email. No follow-up. That’s called ghosting a customer. My 2023 Nissan Rogue has been through a blown engine, transmission mounts replaced twice, motor mounts replaced, fuel injectors replaced, multiple recalls, and approximately 45 days in the shop. Right before my family moved from Texas to Pennsylvania, Clay Cooley replaced the fuel injectors. We picked the vehicle up, drove across the country, and the very next day after arriving in Pittsburgh, the power steering rack failed. After everything this vehicle has been through, I reached out to dealership management looking for answers and accountability. Instead, I got silence. What makes this even worse is that I now live in Pennsylvania. I can’t just drive back to the dealership and walk into someone’s office. Email and phone calls were my only way of contacting management, and they chose not to respond. I still have every email. A dealership doesn’t have to have all the answers, but completely ignoring a customer after a blown engine, repeated repairs, recalls, and thousands of dollars in expenses is unacceptable. The vehicle has been a nightmare, but being ignored by management after everything that happened tells me exactly how much Clay Cooley values its customers after the sale. More

Great experience! He got the deal done even though I was nervous he definitely did not disappoint. He got the deal done even though I was nervous he definitely did not disappoint. More

He made it happen. Mr Make it Happen. It was a fast and easy process. Mr Make it Happen. It was a fast and easy process. More

If you’re looking for a seamless car-buying experience, go see Ed. I just picked up my 2026 Nissan Sentra, and I couldn’t be happier with how smoothly everything went. Ed was incredibly efficient he respe go see Ed. I just picked up my 2026 Nissan Sentra, and I couldn’t be happier with how smoothly everything went. Ed was incredibly efficient he respected my time and managed to get me through the entire process and out the door in record time. It’s rare to find a salesperson who is that quick and professional without making you feel rushed. More

Was very helpful a very nice guy helped me in every area that he could help me. I will refer to him. that he could help me. I will refer to him. More

This guy was rude and very unprofessional to my wife, I was in another part of the building at the. My wife was visibly upset and wanted to back out the deal. This guy really needs some training on his cus was in another part of the building at the. My wife was visibly upset and wanted to back out the deal. This guy really needs some training on his customer service skills, especially towards women. More

BJ was very professional and helpful at his job. He kept me very informed throughout the process. I will be returning. He kept me very informed throughout the process. I will be returning. More