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Clay Cooley Nissan

Dallas, TX

Overview
Employees
Reviews
Vehicles
4.4
974 Reviews
Clay Cooley Nissan of Duncanville treats the needs of each individual customer with paramount concern. We know you have unique circumstances and needs, and as a premier Dallas area dealership, we rise to the challenge of meeting and exceeding your expectations with our high standards of quality service. Our Dallas Nissan dealership is conveniently located near the bustling cities of Dallas, Duncanville, Grand Prairie, Fort Worth, and other surrounding locations. Allow us to demonstrate our commitment to excellence!
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39690 Lyndon B Johnson Fwy

Dallas, TX

75237

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Showing 974 reviews

June 19, 2024

I was very disappointed in my services and expected more highly great customer service , and my car was damage when I only went for oil change More

by FULLERJOSLYN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know
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Jun 21, 2024 -

Clay Cooley Nissan responded

Hello Fullerjoslyn, Thank you for taking the time to let us know about your recent experience. We regret your most recent visit with us was not up to the standards we strive for. Please contact our service managers at (972) 709-2000 when you have an opportunity, and we will be more than happy to try and turn your experience around. We appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback. We look forward to hearing from you, Clay Cooley Nissan

June 19, 2024

Great place with great advisors that assist when needing assisting and the advisor came right out to my car as I showed up didn’t even have to wait! More

by WESLEY751
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wesley bozewicz
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Jun 21, 2024 -

Clay Cooley Nissan responded

Hello Wesley751, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Clay Cooley Nissan. Thank you for your kind words and this wonderful review! If you have any further questions, please give us a call. We're always happy to help! Clay Cooley Nissan

June 18, 2024

This week was awesome Time limit Mr Fredrick check me took care of my car I was Satisfied with the service More

by HYNSONVIOLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Whitaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2024 -

Clay Cooley Nissan responded

Hello Hynsonviola, thank you so much for the positive review about Mr. Fredrick! Your wonderful feedback and rating mean a lot to us! If you have any further questions, please don't hesitate to reach out! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

June 18, 2024

This dealership was very helpful. Ms.Williams was able to get us in and out in a short amount of time! More

by ARIANABC
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shernericka Williams
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Jun 19, 2024 -

Clay Cooley Nissan responded

Hello Arianabc, thank you for your kind review; we are happy to pass along your comments to Ms. Williams here at Clay Cooley Nissan! It's experiences like yours that really keep us motivated! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

June 18, 2024

Very disappointing. Did not do the work that was asked to be done but charged me for it! I had to bring my SUV back and it was still not fixed. More

by TREID1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept
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Jun 19, 2024 -

Clay Cooley Nissan responded

Hello Treid1978, Thank you for taking the time to let us know about your recent experience. We regret your most recent visit with us was not up to the standards we strive for. Please contact our service managers at (972) 709-2000 when you have an opportunity, and we will be more than happy to try and turn your experience around. We appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback. We look forward to hearing from you soon. Clay Cooley Nissan

June 18, 2024

I have been going here for about 2 years now an my experience is the same every time, just great!! More

by MONIQUESTEWART85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pa Jallow
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2024 -

Clay Cooley Nissan responded

Hello Moniquestewart85, thank you for taking the time to leave a review for us at Clay Cooley Nissan. We're happy we could meet your expectations! Thank you for your praise and kind comments about our team! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

June 18, 2024

Fredrick and Michelle made my experience top notch. They ensured I had everything that I needed and gave me the best customer experience. More

by J. Banks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frederick Duncan and Michelle
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Jun 19, 2024 -

Clay Cooley Nissan responded

Hello J. Banks, we're happy you found our staff to be so supportive during your experience here at Clay Cooley Nissan. Your satisfaction is our top priority! Thank you for sharing your positive experience with Fredrick & Michelle! We're looking forward to your next visit with us! If you're ever in need of more help, please let us know! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

June 17, 2024

Nice and friendly technician. Fast and friendly service. Courteous and friendly without a long wait More

by SHEILABROTHERS1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Departent
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Jun 18, 2024 -

Clay Cooley Nissan responded

Hello Sheilabrothers1965, we're happy you found our staff to be so supportive during your experience here at Clay Cooley Nissan. We're looking forward to your next visit with us! If you're ever in need of more help, please let us know! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

June 17, 2024

Great experience, Everyone was so friendly and helpful and most of all the visit was quick and easy. More

by FRANK.FLORES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2024 -

Clay Cooley Nissan responded

Hello Frank.flores, thank you for your kind words and this wonderful review! We're happy to hear you had such a positive experience with our team! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

June 17, 2024

Lack of Communication. Need to build customer care. Came for oil Change. Other things needed to be completed. I learned this via text message. So I call since I was sitti More

by JONNISMURRAY9205
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I want to say Eli, but that could be wrong because I checked out
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Jun 18, 2024 -

Clay Cooley Nissan responded

Hello Jonnismurray9205, We appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback. When you have an opportunity, please reach out to our service management team here at (972) 709-2000 so we can try to restore your confidence in our business. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you for providing this information so we can improve upon our services. We hope to hear from you soon. Clay Cooley Nissan

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