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Clay Cooley Nissan
Dallas, TX
952 Reviews
Clay Cooley Nissan of Duncanville treats the needs of each individual customer with paramount concern. We know you have unique circumstances and needs, and as a premier Dallas area dealership, we rise to the challenge of meeting and exceeding your expectations with our high standards of quality service. Our Dallas Nissan dealership is conveniently located near the bustling cities of Dallas, Duncanville, Grand Prairie, Fort Worth, and other surrounding locations. Allow us to demonstrate our commitment to excellence!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 952 reviews
June 09, 2023
Where to start…. I originally wrote the following review on March 18th, 2023: “When submitting my application online, the out the door number was $32,207 with GA I originally wrote the following review on March 18th, 2023: “When submitting my application online, the out the door number was $32,207 with GAP. With a $2,500 down payment, I was only planning on financing $29,707. However, when I got the buyers order, the out the door number was $34,488.80, without GAP insurance. They tried to charge me $995 for "Connected and Protected" and $1495 for "Family Guarantee 3 Year Upgrade." They would not sell the car to me without these fees. Before submitting a credit application, Charles told me that there were no dealer fees or add ons... which was a lie. I originally acquired on the vehicle through CarGurus, which states, "Price includes Connected and Protected fee of $995," but they still tried to charge me for it. I also submitted my application at 5:45, but when I called to follow up at 7:30, they said the car was already sold.” A few days after I posted the review everywhere possible, the GM called me and told me that he wish I would have talked to him before posting my reviews. He went on to say that he would honor the original deal, but I would have to pay a destination fee or something like that. However, he told me I would have to remove all of my reviews. I agreed and did so. On March 25th, I purchased a new 2023 Nissan Altima SL. Today, June 9th, I went to go get a dent fixed on the hood of my car using Clay Cooley’s Family Guarantee. While I was there, the professional came in and asked, “Where did you get your hail damage repaired at?” I was awfully confused, as I bought my car new and it was not disclosed that my car had any prior hail damage. I asked the professional to clarify. He said, “As a dent professional, I can tell you that your car has had hail damage and they tried to fix it.” We ended up walking around the car together and we found a couple more spots, which he fixed for me, thankfully. I called the dealership and informed them that they sold me a car with hail damage. They said, “Well, we didn’t know. We got it from our sister store.” Nice excuse, but you sold me the car… not your sister store, so it’s on your store now. They asked me to come in and offered to fix the hail damage. I told them I was uninterested in this, as their “professionals” should have caught it when they took possession of the vehicle. I was also uninterested because the dent professional already took care of the dents for me, so they weren’t offering me anything that I didn’t already have. Shady, shady, shady. More
by Kendra
Employees Worked With
Charles English
April 08, 2023
Horrible experience in the service department. I regret purchasing a vehicle at this dealership. I will never go there again!! I regret purchasing a vehicle at this dealership. I will never go there again!! More
by Oarmendariz
February 16, 2023
Compré mi Nissan Rogue con la ayuda de Marilyn y no puede estar más contento con mi compra y trato que revivimos yo y mi familia estar más contento con mi compra y trato que revivimos yo y mi familia More
by Juanrrivas1967
February 16, 2023
Marilyn fue una excelente ayuda en la compra de mi automóvil. No solo me ayudó a comprar el carro que estaba buscando también brindo un servicio excepcional automóvil. No solo me ayudó a comprar el carro que estaba buscando también brindo un servicio excepcional More
by Pablodiazz57
February 10, 2023
poor service and unprofessional customer handling skills. Didn't felt comfortable dealing with anyone due to lack of passion in helping. Didn't felt comfortable dealing with anyone due to lack of passion in helping. More
by sarojbhujel1998
February 09, 2023
Great customer service, marilyn helped me get into the car of my dreams! My expectations were exceeded car of my dreams! My expectations were exceeded More
by holzheimer14
December 20, 2022
I don’t even know where to start but I loved the dealership! They treated me well and it was really worth me time. Im thankful for what y’all did for me!! dealership! They treated me well and it was really worth me time. Im thankful for what y’all did for me!! More
by Thomasjustin023
Employees Worked With
Keith Clark
December 14, 2022
It’s sad that a dealership would take advantage of a person. Nissan has had a problem with their transmission for years. They have a class action lawsuit. They pick up my grandsons car to repair it (tra person. Nissan has had a problem with their transmission for years. They have a class action lawsuit. They pick up my grandsons car to repair it (transmission) problem. Called and told him 4.300.00 to repair. Family decided to get another car. A family friend has had their transmission replace twice. We go to Clay Cooley where the car is. To see what can be done, they offer him a new car. Family thought that would be better. Paper work signed asked him to come back the next day. New car picked out down payment decided everything looked good. Grandson was happy!!!! Next when he went to pick up the car. With no family person with him. He goes to pick up the car.The sales person walk past him didn’t say anything. He waited from 11am to 4 pm. No car. The salesman’s around that time told Him the company will lose 3.000 on the deal. So the deal was off. He was very upset. How would you feel? First if paperwork is sign then you were wrong. Thank GOD that I was not there. My grandson is crushed our family is in shock. He father is military deployed overseas. Clay Cooley salesperson lied and took advantage of a young person and the salesperson talk down to him. I was not there nor any older adult of our family. Please never let this happen again to anyone. Some people are in the wrong work field. What about his Nissan? Nissan has a transmission problem. Wouldn’t you try to help a customer with a problem that’s you know is a manufacturer problem? Sad “ Clay Cooley Nissan.” Not a happy customer!!!!! More
by Gail Parramore
