Clay Cooley Nissan

Stay away!!! If I could give 0 stars, I would! An experience that should have been fun and exciting could not have been more unpleasant. Every single person I dealt with at this dealership either t An experience that should have been fun and exciting could not have been more unpleasant. Every single person I dealt with at this dealership either told intentional lies or was incredibly rude. I got a reasonable deal, but every tiny detail about the experience was horrendous. Choose another location for your psychological well-being. Firstly, over the phone, I was quoted a range I would receive for my trade-in, but this quote was not honored when I arrived at the dealership. I was given far below that. The quote was simply spouted off to me on the phone to get me in the door. A dealership should not give a quote over the phone if they will not honor it. The salesperson kept going back to the finance team to pretend to work out a deal, but this was only a tactic to waste my time so I would agree to the terms. Secondly, after leaving due to the dishonesty, I discovered over the next few days that I was not likely to find a better deal on what I wanted. I begrudgingly returned to the dealership and agreed to the purchase. Once I agreed, they no longer pretended to care about my time. I sat for an hour waiting to sign the paperwork to finalize, while 7 or 8 employees sat around chit chatting. Twice, employees came out of the business office to ask me to sign a credit application “for tax purposes” so I would finance through them rather than through my credit union. (No one signs a credit application for “tax purposes,” so this was another lie: a small one, but a lie nonetheless.) They tried to insist, and I had to give a firm “no” twice. While waiting, I checked the car listing again online (what else was I doing while sitting in a waiting room for an hour), and I noticed the dealership had lowered the price of the vehicle I was purchasing since my original visit. (So I was about to pay more for the vehicle than the current price listed on their site.) Once I was finally asked to come sign the paperwork, I asked for them to honor the updated price listed on their website, and I was told a nonsense reason about why they would not do so. Lies on lies on lies. Thirdly, several weeks after I made the purchase, I discovered my previous lender had not received the payout check for my trade. I called the dealership and was told the check hadn’t even been sent yet. Had not even been sent yet! I was given the excuse that they have so many checks to send that they only send so many per day. Fourthly, six weeks after I made the purchase, I had not received word about my license plates. I called, and the employee with whom I spoke (in an unnecessarily rude tone) explained that the plates had arrived a month and four days prior and were sitting there at the dealership waiting for me to pick up. No one had bothered to call me, text me, or email me to let me know about this. The dealership also had the wrong address in their system when they mentioned the option of mailing me my plates that had been sitting there for a month and four days. Revisiting this experience in my mind makes my skin crawl. This was the worst business experience I have encountered, and the dealership should pay for my counseling sessions that I will likely need after this (sarcasm intended). More

Spare Keys Dont buy a Used Car, Truck, or SUV from the location on 20 and Hampton if you expect to receive an extra key with your purchase. Once the used car whi Dont buy a Used Car, Truck, or SUV from the location on 20 and Hampton if you expect to receive an extra key with your purchase. Once the used car which I purchased from this location was paid off, I requested the spare keys and was told by Claude - that since I purchased a used car I was not eligible to receive an extra key. How ludacris is this. Never heard of such a thing - So this tells me that unless you purchase a new vehicle you will not be treated with as much importance as other customers. Well you accepted my money just like you did the other customers. Wow this is so not good. More

Dishonest We received an email quote on a used car. When we attempted to purchase it, they added $2000 to the price. When I asked Mr. Adams to correct the prob We received an email quote on a used car. When we attempted to purchase it, they added $2000 to the price. When I asked Mr. Adams to correct the problem and honor the quote, he hung up on me. Mr. McGriff would not answer or return my calls. These people are very dishonest and you should not go here. More

Jesse Gonzalez Your employee Jesse Gonzalez is super unprofessional. We have been trying to reach him for a simple question and have left FIVE VOICE MESSAGES with no Your employee Jesse Gonzalez is super unprofessional. We have been trying to reach him for a simple question and have left FIVE VOICE MESSAGES with no response back. Are you serious??? On my most recent phone call, he answered, and as soon as I began to speak he hung up on me!!!!! SO UNPROFESSIONAL. Learn how to do your job properly! More

COMPLETE BAIT AND SWITCH CHECK YOUR PAPER WORK, IS A MUST. THE TRUCK IS GREAT, THERE IS NO NEED TO DO SOMETHING LIKE THIS . THE OLD BAIT AND SWITCH ON TWO HARD WORKING SENIOR CHECK YOUR PAPER WORK, IS A MUST. THE TRUCK IS GREAT, THERE IS NO NEED TO DO SOMETHING LIKE THIS . THE OLD BAIT AND SWITCH ON TWO HARD WORKING SENIOR CITIZENS... More

Complete Bait & Switch I inquired about a specific new ‘17 Maxima via the internet. I immediately received a price via email from their internet director. We went to their s I inquired about a specific new ‘17 Maxima via the internet. I immediately received a price via email from their internet director. We went to their store and drove the car and proceeded with the sale. The manager came back with a price that was $4k more. He refused to honor the price sent via email and offered unprofessional and dodgey sales tactics. Complete bait and switch. A complete and utter waste of time. Horrible. No stars would be more appropriate. More

Shady dealings I bought a care here in June. The sales staff seemed to work hard to get me a decent deal, which I appreciated. However, I felt VERY pressured into pu I bought a care here in June. The sales staff seemed to work hard to get me a decent deal, which I appreciated. However, I felt VERY pressured into purchasing the extended warranty. Nissan Finance told me I had the right to cancel it, but I had to go to the dealership, which I did - on July 18. I was told that within 6 to 10 weeks they would have the contract cancelled and the funds applied to the principal of the loan. It is 3 months later and they have done neither. I have called multiple times and they either won't answer my call or they hang up on me. One of the woman who answers the phone is extremely rude. I have a copy of the Cancellation and I left a message for a contract attorney. I wouldn't recommend buying your Nissan here. There are plenty of Nissan dealerships around. More

They made it right! I am updating my last review. Managers and all employees involved apologized to me and at this moment they are working on giving a good deal. I apprec I am updating my last review. Managers and all employees involved apologized to me and at this moment they are working on giving a good deal. I appreciate all the effort to make this right for me. I personally thank Juan and Alex P for working with me and also Jason the work his part on this More

Oil change and fuel pump Sitting in San marcos nissan. Tech and advisor take me out to show me that oil. Cap was missing. I have oil everywhere. Clay. Cooley was the last one Sitting in San marcos nissan. Tech and advisor take me out to show me that oil. Cap was missing. I have oil everywhere. Clay. Cooley was the last one to do the service as it is a new vehicle with about 7500 mile on it and.oil all was a quart low. After 5 days on my last service I picked up my vehicle just to find my front seats were laid-back and my radio was on a different station all together. How can your techs be so unprofessional and still keep their jobs. I have every thing documented with photos. I hope my engine is ok. If not then we will be talking. More

Unable to repair simple issues If I could give this dealership no stars I would. They are rude, incompetent and unable to clearly communicate any issue. I bought my Murano about 2 If I could give this dealership no stars I would. They are rude, incompetent and unable to clearly communicate any issue. I bought my Murano about 2 months ago, I have not been able to use the USB1/AUX port since I bought the car. Took the car to Courtesy Nissan (DO NOT GO THERE EITHER!!) and to Clay Cooley, first trip, we need to order the part, ok. Second trip, we ordered the wrong part. Third trip, while we do not have the resources or time to correctly repair the USB1/AUX port. Each time, it took 2 or more hours out of my day and still today I do not have a working port. The rep Shounda is an idiot and does not know what a USB port is suppose to do. More