Clay Cooley Nissan

Overall bad experience UPDATE FROM MY REVIEW ON 12/20/18 BELOW: If you are reading this review on DealerRater or Google reviews, I just wanted to update that nothing ever w UPDATE FROM MY REVIEW ON 12/20/18 BELOW: If you are reading this review on DealerRater or Google reviews, I just wanted to update that nothing ever was done to correct the problem. Someone from Clay Cooley posted a response a month ago on my Google review. I have never seen a response from the dealership on my DealerRater review. My guess is they post a generic response to try and fool anyone reading these posts that they actually did anything. I just wanted to clarify that I emailed the representative from Clay Cooley, as the response from them indicated, multiple times and never once received any type of contact. DealerRater reviews do not allow for me to post any internal communications between dealers and customers or any personal contact information. If you would like to see their response as I have stated above, feel free to look up my Google review. Buyer Beware! Unfortunately our experience with this dealership has been terrible. Below is the email I had sent into the dealership trying to give them an opportunity to make things right before posting this review that they asked for via a text message a couple of days after purchasing the car. We bought a pre-owned 2018 Altima SR with only 1500 miles on it from your location on Saturday November 17th for our daughter. We had been shopping around and a sales rep helped us. He called me and let me know about a car that may be of interest to us. We discussed it and after going back and forth a couple of times, he asked us to come in and see if we could make a deal. We live in Plano so I specifically text messaged him that we had a deal as long as the only thing extra was TT&L with no dealer add ons. Unfortunately, when we got there and spoke to him he brought us the buy order and it had the title and license fee at more than it should have been by roughly $310.00. At that moment the rep didn't know why but finally after asking around it was for an ELO GPS system that this dealership adds on to every vehicle. That along with a major gash in the rear spoiler really didn't sit well with my wife and I. The sales rep texted me two pictures of the car but never mentioned the spoiler damage. I just feel that knowing we were driving that far to look at it he should have mentioned it. To me that would have been the right thing to do especially since you were already lying about any dealer add ons. I guess if you are going to lie and be deceitful about one thing, then two or more things is just par for the course. It isn't anything major to get upset over, but since we received a text request for a review on Google and wanted to give you an opportunity to contact me to see if you want to make things right before I give my fair and honest review. We were/are easy customers. We are both educated buyers and have A+ credit. This should have been a really quick and easy deal. However, we came in at 5:15pm and didn't get done with finance until 8:15pm. There was a lot of just sitting around waiting. In our opinion three hours from start to finish seems entirely too long. Furthermore, another sales rep (who was helping our main sales rep) was suppose to call me on Monday, November 19th to go through the setup on the ELO GPS system that we know nothing about and nobody could explain past what it did. He was also suppose to get us some pearl white touch up paint. It is now Monday, November 26th and I still have not heard from him or anyone. As of today (December 20th) nobody has still called to explain this system that I don't even want. Lastly, we took this car out of town for the Thanksgiving holiday and it rained one of the days we were in Houston and the windshield wipers didn't work and the front radar system alarm and light came on showing a malfunction. This is a Nissan certified car so it is a little concerning that the windshield wiper motor and radar sensor malfunctioned already. On a good note I want to give credit to Jason in service at the Galleria location as he took my call, listened to my issues, scheduled me for an appointment the next day and informed me I could get a loaner car paid for by Nissan since the car is under the original factory warranty. I didn't even know you could get loaner cars with non luxury brands. He was excellent and I wanted to mention him in my overall experience so far. Again, just to clarify, he works at the Galleria location not the Duncanville one. I will further add that a service manager named Ray Christian did finally call me but only after I had called into Nissan Consumer Affairs to file a complaint. That isn't Ray's fault. Ray was nice, and in my opinion, really was trying to help. However being nice and wanting to help isn't enough. He couldn't do anything to solve my issues. I asked for a credit for the ELO GPS system and I wanted them to fix the spoiler. Ray said they could not help with the credit for the ELO GPS system and would try to help with the spoiler. We talked on December 4th and we discussed that he would be in contact with me by the 10th or 11th. He did not call me until the 14th and only left me a message. I responded and left him a voicemail and an email and I haven't heard from him again. I have tried numerous times to contact your dealership since we bought the car. I left a message through your website messaging system on Tuesday, November 20th and a voicemail to two different extensions at your dealership between November 26th and 28th. The extension I was sent to were 2023 and 2011. Those were the extensions the receptionist connected me to on both occasions. I never received any contact. As far as the big gash in the rear spoiler, I understand that the car is used (2018 with 1500 miles so not heavily used), but the combination of the above issues is what makes for this bad experience. I just wanted to let you know our issues and experience. We understand that sometimes things happen and that nobody is perfect. For us it's a matter of how you respond to us once we make you aware of the mistakes. We never received any response from the dealership until I called into Nissan Consumer Affairs. Then we never received any follow up or resolution. Lesson learned. They definitely have room for improvement. More

Totaled vehicle I’ll start off by saying I’ve never been done so dirty by another car company like clay Cooley dealership, however, I cannot believe that if clay hims I’ll start off by saying I’ve never been done so dirty by another car company like clay Cooley dealership, however, I cannot believe that if clay himself knew of this particular situation with my dealing perhaps heads would roll. Very unprofessional I certainly don’t think Clay Cooley himself would allow this particular thing to happen had he only knew. More

Changed the price of car in finance Salesmanager and I agreed on their online sale price, I told my wife she could leave and when I got into the finance department they increased the pri Salesmanager and I agreed on their online sale price, I told my wife she could leave and when I got into the finance department they increased the price of the car by $1500. After alot of BS they said they would not honor their price advertised on their website. As a retired Marine and former car salesman these managers are the worst of the worst. Liars don’t do them justice. I was warned about Clay Cooley (from former employee) and I was the stupid one for not following his advice. More

Please read the reviews This has been the worst experience I have ever had with buying a car. In less than 24 hours after purchasing a car, the car did not start. I started This has been the worst experience I have ever had with buying a car. In less than 24 hours after purchasing a car, the car did not start. I started calling the company, sales person etc., basically everyone pointed fingers or ignored my situation, that I could not get to work or anywhere else. So then, I waited and waited,, finally someone calls, and say they will pick up the car. After waiting til the end of the day, I went to the dealship, to realize no one was coming. Then have a manager tell me to go deal with my issues across the street, finally got someone to come and at least call and get them to pick up the car. Then when I called back and asked can I be notified on the card condition etc. I was told by a manager , I can’t do that. They did not want to give me a loaner car, they wanted me to use my insurance.....what have I gotten myself into. More

Takes Advantage of the Elderly If I could give them a negative star rating I would, and here is why....Last weekend my elderly grandmother (WHO HAS RECENTLY BEEN DIAGNOSED WITH ALZH If I could give them a negative star rating I would, and here is why....Last weekend my elderly grandmother (WHO HAS RECENTLY BEEN DIAGNOSED WITH ALZHEIMER'S) got an advertisement in the mail that said, "Come on down and see if you are eligible to win a free car." Being a naive and mentally unwell 81 year old, she followed the flyer's advice and went down there to look into this contest... A few hours later she drove off the lot with a brand new car that these xxx holes sold to her. Let me again point out that my grandmother has Alzheimer's and is not in anyway capable of making sound financial decisions, Anyone who spends more than 5 minutes with her would be able to tell that she is not completely aware of what is going on at any given time. So instead of being a decent person and sending her on her way these people instead take her for all she is worth and sell her a top of the line band new car with all the bells and whistles and -of course- all the extended warranties and fancy upcharged xxxxxxxx packaging. These guys had her sign a contract to pay back 47,000 at $750 a month over 6 years which is WELL beyond her means. When we went in to the dealership the next day to talk to them and explain that she is not in her right mind they tried to tell us that a deal is a deal. Finally, after a heated discussion with the manager they agreed to reverse the deal after we brought in documentation from my grandmother's doctor stating her health condition....All of that being said this is the type of people that work at this dealership. So yeah if you want to buy a car from someone who preys on the sick and vulnerable then Clay Cooley Nissan is the right dealership for you. More