Clay Cooley Nissan

Crooked dealership.. The sales person, finance Manager, Jason and Alex are horrible. I was sold a car that was suppose to have 36 miles but after I signed the agreement an The sales person, finance Manager, Jason and Alex are horrible. I was sold a car that was suppose to have 36 miles but after I signed the agreement and got in my car it had over 3000 miles. This of course messes with my warranty when I brought it to Jason attention the next day he was oh well to bad there is nothing we can do.. The paper work even said 36 miles...I do believe this is fraud. The total price for the car was more by the time (all day) I was finally taken upstairs to sign the paper work. When I brought it to Alex attention I was told to take it or leave without the car. My credit is being reestablished after bankruptcy so I felt a little trapped and very intimidated. I should of walked away. I will never stop telling people to go some where else. More

This dealer SUCKS !!! This dealership is full of liars ! I dont even know where to begin. Went in to purchase a 2018 Rogue. The 1st time I was at the dealership I spoke This dealership is full of liars ! I dont even know where to begin. Went in to purchase a 2018 Rogue. The 1st time I was at the dealership I spoke with a lady salesman that was clueless. even went as far as to tell me the extended warranty on Nissan cars was 5 yr/100 k miles. That is even incorrect. I ended up getting angry and leaving. After I left I spoke with Brad Hawkins, he stated the lady was fired because she was dumb as a box of rocks. The next time that I went into the dealership I took my husband in with me to purchase the car and bring it home with me. We were at the dealership 3 hours and got absolutely nothing accomplished. Finally Veronica stepped in and took the bull by the horns and started getting things taken care of. When she brought us the preliminary paperwork on the car the sales price was like $2500 over the listed price on the internet. I told her that would not work. Needless to say Alex (from finance ) came out and said for us to take car and come back in 2 days and he would have everything worked out and ready for us to sign. Needless to say we had been there almost 3.5 hrs and my husband was about to explode. I left with the car and kept calling Alex every 2 days and asking if he was ready for us to come sign papers. He kept making up stupid excuses as to why he needed 2 more days. Long story short, I called him on the 10th days (which happened to be 7/31/18) last day of the month. He told me to come on there and he would go over everything with us and close the deal. We went up to the dealership after we got off work. The real "xxxx show" began ! The problems started when we FINALLY got in the finance office. They are only willing to put the car (which mind you I have racked up 1000 miles on and have drove for 10 days ) in my husbands name. I had asked Alex the specific question 10 days prior if the car would be listed in both our names and he said yes. That was the 1st lie !! Then he got the sale price listed to 22k when there are SEVERAL Rogue's like mine on their internet for sale for 21k. When I questioned Alex REPEATEDLY about the internet price, he came up with some xxxxxxxx on a computer screen that showed they are losing like $2500 on this deal just to make me happy. I told him he was full of xxxx and I was not happy ! He came out with some xxxxxxxx about the Nissan Customer Cash ($2000) and Rogue Bonus Cash ($500 that was listed on the internet. He said I didnt qualify for that because I didnt finance thru Nissan. He is a LIAR !!! The internet even list the "cash price" as 21k. After arguing with him about it till I was blue in the face, Alex refused to change the price to match their listed price on the internet. After my husband finished signing all the papers he came outside to the car. They sent another salesman out to see If I had any questions about the car. I told him I had been driving the dang thing for 10 days already and that I had no questions and was just ready to get the xxxx out of their ! They only have given me 1 key to the car, they have seemed to have lost the other !!! IDIOTS !!!! In the process of all this happening, another salesman walks out and starts talking to the man that I had just went off on. They start starring at me talking. That was rude as xxxx and made me even madder. I walked up to him asking if he had something to say to my face about me. He started to ramble some xxxxxxxx !!! I am done with this dealership ! They are all a bunch of liars ! They have no desire to give any customer service ! They use deceptive pricing practices on their website ! CROOKS CROOKS CROOKS!!!! Don't go to this dealership unless you just like to get screwed over and have terrible customer service!! More

Mansplaining in a sauna I needed a routine oil change and booked an appointment at the service center. Upon arriving on time, I was told that it would take 1.5 HOURS to chan I needed a routine oil change and booked an appointment at the service center. Upon arriving on time, I was told that it would take 1.5 HOURS to change the oil. It took over 2.5 hours of waiting in their barely air-conditioned waiting room even with an appointment. I received 0 updates for the duration of the 2.5 hours. To make things better: - One of the male workers talked to me like a car having two different air filters was unimaginable for my Y-chromosome lacking brain. I told him I knew that cars had multiple air filters for different purposes. He continued talking over me. - A sales man made the mistake of trying to get me to lease a new car. Both the look of disappointment when I told him that I own my car and the curtness of his questions was not appreciated when I was trying to work from the waiting room. - I filled out the paper work when they said it would be ready, but surprise! It was going to take another 7 minutes to wash the car. It actually took 15 minutes. As an added bonus their version of a "really good job" for washing is almost as disappointing as everything else about this dealership. - I was told I would receive a "report card" to fill out about the service (thankfully the male same male work that explained the air filters to me decided that my feminine mind couldn't grasp the word "survey", so he kindly broke it down to the term "report card" for me). I never got an email with the survey. When I messaged the dealership online for one, I received an email about buying a Nissan within about 15 minutes. I would rather drive extra and either go to the Arlington dealership or go elsewhere for routine maintenance. Based on what I saw, the dealership seems like it's hurting for business and has some questionable business practices for leasing/sales. The service center employees for the most part seemed like they'd rather be elsewhere (as I would also). More

Very disappointed with the process. Bought a new Titan, love the truck but, no one could tell me anything about the warrantys that I paid extra for or evan the standard Nissan warranty. Bought a new Titan, love the truck but, no one could tell me anything about the warrantys that I paid extra for or evan the standard Nissan warranty. Stopped in a few times to find information but got the run around "oh, that comes with your welcome package that's mailed to you" well it's been over 45 days no information or welcome package. So I called, got the " oh, we have a new person working that department in another location" thinking about letting the truck go back to Nissan finance and deal with the back lash More

Stuck Out As a recent graduate I decided a new Jeep was a great gift. I am an advocate of Nissan and wanted to give my favorite brand a chance. I researched an As a recent graduate I decided a new Jeep was a great gift. I am an advocate of Nissan and wanted to give my favorite brand a chance. I researched and decided a Nissan Rogue was the best fit. Despite a rough previous experience, I decided to return to where I purchased my last four Nissans, Clay Cooley Duncanville. An experience that should have been fun and exciting could not have been more unpleasant. Every single person I dealt with at this dealership either told intentional lies or failed to listen to my expectations. I arrived at the dealership to have my 2014 Altima serviced which was another issue. I decided to look at the Rogue as I waited for my car. My salesperson showed me model then I asked for keyless entry. I had papers from online of the desired car but was told that the Capital One prices and online finance prices were made up for the model I really desired. The Sales manager and salesman kept going back and forth so that I was confused to which model I was really dealing over. Needless to say I never saw the mysterious other car that fit what I was looking for nor did I get any pricing till in financing. At one point my car in service was ready and I wanted to go over to check on it because there was an issue. Salesman told me “don’t worry about it. We will take care of it.” The uneasiness in my gut should have been an indicator that the experience was getting worst. I asked to get pricing for both cars to compare but was told “financing would go over this”. Financing is too late I thought. Then I even said I would come back on Saturday but was told my om could cosign over the phone. HUH!!! I asked repeatedly about my car in the service area and was told “no problem I would be able to get it.” Joke was on me because I found out that Service was closed and everyone was gone. My only vehicle was locked away with my keys. UPSETTING and it went way worse. Then the sales-manager said we will go over the payoff check s but he was gone before I was ushered into the finance office. Three hours later I was in a financing room with my three kids and husband, no car and signing papers for a car that was missing features. I admit that I was worn down, hungry and distraught. I could not even leave the dealership if I wanted to because my car was locked away. I called my salesperson less than 8hours later to be told that nothing can be done. Also told come get your old car whenever you can. I felt that if the employees in both New Sales and Service Department would have listened this would have been a better experience. I have been faithful to Clay Cooley Nissan and have sent a few family and friends to the dealership. This experience along with the last few visits to the service department have changed my perspective. I should have read all the reviews. Happy Graduation to me I messed up!!! More

Big Liar!! Worst dealer in DFW!! They are the worst dealer in DFW. Do not trust them when they say they have the car. We talked and dealt with them on a price for 2017 Nissan Pathfind They are the worst dealer in DFW. Do not trust them when they say they have the car. We talked and dealt with them on a price for 2017 Nissan Pathfinder. They ran my credit score and salesman named David told me your car will be ready. I got all my documents and down payment ready and went the dealer. I waited for 1.5 hours and they ran my credit score one more time. And other salesman came and took me to show 2018 pathfinder. I told him i am not interested with 2018 why you are showing me but he said his manager told him to show. Them they told me they don’t have 2017 and tried to sell me 2018 for 5.000$ more money. They got my all documents ( bank account statement, insurance, ). Please never gave your ssn number to them. They will run your score but they don’t have the car that you negotiated. More

Service Center SUCKS! I always take my vehicle to get serviced (oil change) at the Clay Cooley in Irving, but this time around I chose to use the location in Dallas off of I always take my vehicle to get serviced (oil change) at the Clay Cooley in Irving, but this time around I chose to use the location in Dallas off of LBJ freeway due to it being closer to my job, bad choice! I scheduled an app 2 weeks prior & when I arrived I was told they did not have a filter for my car so I needed to go back the next day & they would service the car right away. I arrived the next day at 5pm and I did not get out of there until 7pm. Also, the location in Irving always sends me an email the day after giving me all the info on my car. I did not get that report from them. I will never go back to this location!! More

Wonderful Very simple. This service advisor Blake Ness is a breath of fresh air. I will never go anywhere else for my service needs Thank you Blake Ness. Very simple. This service advisor Blake Ness is a breath of fresh air. I will never go anywhere else for my service needs Thank you Blake Ness. More