Clay Cooley Nissan of Richardson

Great service from this dealership. Very friendly and very professional in all aspects of the service they provide Very friendly and very professional in all aspects of the service they provide More

Shauna was great. Knowledgeable & gave me great advice on repairs needed now & what can wait. Returned my car with repairs done & car washed. Knowledgeable & gave me great advice on repairs needed now & what can wait. Returned my car with repairs done & car washed. More

Service Advisor very professional. The wait wasn’t too long. Will continue to bring car back. The wait wasn’t too long. Will continue to bring car back. More

Came in to get a screw out of the door in order for me to change the door handle myself, i already knew the diagnoses, the screw was stripped; if they couldn't get the screw out, I would have to basically ta change the door handle myself, i already knew the diagnoses, the screw was stripped; if they couldn't get the screw out, I would have to basically take apart the door or cut through the other side.. I asked Shauna how much will it be to get the screw out she said $150. Came back to pick up the car, they said they weren't able to get the screw out. BUT CHARGED ME $150 TO TELL ME THE THING I ALREADY KNEW: THAT THE SCREW WAS STRIPPED AND THEY WOULD HAVE TO GET IT OUT ANOTHER WAY. Shauna was gone, but the 2 guys there said they would keep my car until that $150 was paid. Wouldn't let us speak to anybody, else. Paid $150 for Nissan to look in the hole at the screw and tell me something I just told them. Did not ask for a diagnostic, I asked for a screw to be taken out. The guy i spoke to when picking it up was rude and doesnt have customer service skills. More

Check your vin prior to purchase, please. I attempted to purchase a certified pre-owned vehicle from this location. Arriving at the location, I was shocked to see over $5k in fees added to I attempted to purchase a certified pre-owned vehicle from this location. Arriving at the location, I was shocked to see over $5k in fees added to my purchase cost. We were told the certification cost additional, but it's well worth it due to the quality of the vehicle. We were able to haggle out the $5k fee and bring the $1700 fee down to $9. We requested the vehicle be delivered to our home that evening. The vehicle was delivered and showed no signs of issues. The following morning, my spouse drove 1 mile away from home, and the check engine light came on. We take the vehicle back the following day, and we are informed that the vehicle has extensive issues involving the engine that must be fixed. We attempted to start to refund the process, but all of our communications were ignored. When I finally got ahold of an associate, they let me know I could return the keys to have my down payment returned. I let the associate and sales manager know I'd be doing that the following day. When I got into the store, I was told immediately by the same manager I informed the night before that I could not return the keys. I was informed I was now outside of the 3 day window for returns for the vehicle and that essentially a newer vehicle would have been a better choice and lowered my risk of mechanical issues. When I asked why the associate the night before told me I could return the vehicle, the manager stated that the associate was a low level sales consult that did not know the refund process of the store. Even with the associate providing incorrect info and the vehicle being returned 2 days after the sale date, and the vehicle having engine issues 1 day after purchase. I was still not going to be issued a down payment. I attempted to leave the keys on the office as I have no financing attached to this vehicle either. The manager said I'd get into trouble if I left the keys at the location. I took the keys with me, fearing I'd be in some type of trouble for leaving them. The manager let me know he would have someone call me regarding other options, no call was ever received. I called multiple times only to be forward to voicemails. I started to do more research on the vehicle's vin. I discovered the vehicle was sold to them via auction. The vehicle was noted as having engine damage plus a check engine light on prior to them purchasing. We were not informed of any engine damage, nor was the engine damage noted in the carfax. After a quick review of some of their other certified vehicles, I found at least 4 different vehicles on the auction site that showed minor-severe damage. In my opinion this dealership is possibly purchasing damaged vehicles from auctions, barely fixing them, then selling them to clients without disclosing the prior damage. I also suspect the certification inspections are not being performed up to manufacturers standards. I suspect this because an entire engine leak was missed in the vehicle we tried to purchase. I'd do a vin search before purchasing any vehicles from this dealership. You may be surprised what you find out. More

I went to the dealership for oil change. Everything went smoothly without any problems all the way. Everything went smoothly without any problems all the way. More

Really great and least painful experience. Everyone was friendly and knowledgeable. I didn’t feel pressured or pushed into anything I wasn’t comfortable with. Taylor listened to my concerns & Everyone was friendly and knowledgeable. I didn’t feel pressured or pushed into anything I wasn’t comfortable with. Taylor listened to my concerns & really helped me throughout the process. More

I love coming here and being taken good care of by . my advisor AK! Thank you for your service! my advisor AK! Thank you for your service! More

I have bought my last 4 Sentra's from Courtesy Nissan. This was the 1st time I worked with Cason Cooley as my Sales Executive. He provided GREAT service and a VERY POSITIVE new car buying experience. At f This was the 1st time I worked with Cason Cooley as my Sales Executive. He provided GREAT service and a VERY POSITIVE new car buying experience. At first glance u will notice that he's rather young. However, he handled himself like a VERY SEASONED PROFESSIONAL that has been doing this for years. I was VERY IMPRESSED with his FULL knowledge of the product. Cason is quite personable and easy to communicate with. He listens to u and what your needs-wants are and then begins working to ENSURE he delivers on your request(s). I requested a couple of additional add-ons for the trunk of my vehicle that required ordering and installation. Cason kept me informed throughout the entire process letting me know of timelines and when I can expect the item(s) to be delivered. He stayed on top of things to ensure my requests were executed and fullfilled. I REALLY ENJOYED doing business with Cason Cooley and would DEFINITELY but another car from him when I'm ready to make another purchase. More

The personnel and dealer as a whole was prompt, courteous and professional. Thank you all and professional. Thank you all More