Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Clay Cooley Nissan - Service Center

Dallas, TX

4.3
427 Reviews
Call Service Center (855) 745-4401

427 Reviews of Clay Cooley Nissan - Service Center

Sort by
February 08, 2025

Courtney was invested in helping my son find a resolution to his car’s issues. She quickly took it to service to have it evaluated. The issue was bigger than we thought. Fortunately it was still under Nissan More

by tjluna23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney
Report | Print
Feb 12, 2025 -

Clay Cooley Nissan responded

Hello Tjluna23, Thank you for your positive feedback! We’re thrilled to hear that Courtney was able to assist your son with his car issues and facilitate a smooth resolution. It’s great to know the warranty covered the repairs and that he was provided with a rental at no out-of-pocket cost. We appreciate your kind words and are glad to have been able to help during this situation. Your satisfaction is our priority, and we look forward to serving you again in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

February 07, 2025

The service department always does an excellent job in communicating and very courteous. Love the staff and friendliness. More

by MattieJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Holcomb
Report | Print
Feb 12, 2025 -

Clay Cooley Nissan responded

Hello Mattiej, Thank you for your kind words about our service department. We are thrilled to hear that our team consistently provides excellent communication and demonstrates courtesy. We take pride in fostering a friendly environment, and it’s wonderful to know that our staff's friendliness has made a positive impression on you. Your feedback is greatly appreciated, and we look forward to continuing to serve you with the same level of excellence in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Feb 17, 2025 -

Clay Cooley Nissan responded

Hello Quithosingppl, We appreciate your feedback and are truly sorry to hear about your experience with our service department. We strive to provide transparent assessments and fair pricing for all repairs. It’s concerning to hear that you felt misled regarding the shifter replacement. Please reach out to us directly so we can address your concerns and work towards a resolution. Your satisfaction is important to us, and we would like the opportunity to make things right. Clay Cooley Nissan

February 07, 2025

Communication was great , they took care of me pretty fast as well, they got me in fast More

by valeriemorales214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Holcomb
Report | Print
Feb 12, 2025 -

Clay Cooley Nissan responded

Hello Valeriemorales214, Thank you for your feedback! We’re glad to hear that communication was great and that we were able to take care of you quickly. Your satisfaction is our priority, and we strive to provide fast and efficient service. We appreciate your positive comments and look forward to assisting you again in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

February 04, 2025

Great service and effective communication but prefer not to be called about trading my car More

by pamela.mccurley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Medrano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Holcomb
Report | Print
Feb 07, 2025 -

Clay Cooley Nissan responded

Hello Pamela.mccurley, Thank you for your feedback! We're glad to hear that you appreciated our great service and effective communication. We understand your preference regarding calls about trading in your car, and we will ensure to respect your wishes moving forward. Your insights are valuable to us, and we strive to make every experience as positive as possible. Sincerely, Nina Thoma s Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

February 04, 2025

I was Misinformed on several items during purchase. Such as it needs oil change every 10k- after purchase it was 5k; 26-30 estimated mpg-it gets 22-24; maintenance package included with extended warra More

by kimsmith1430
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember the sales man’s name..or the financial person is not listed either
Report | Print
Feb 10, 2025 -

Clay Cooley Nissan responded

Hello Kimsmith1430, We sincerely apologize for the misinformation you experienced during your purchase. We strive to provide accurate information regarding maintenance schedules and fuel efficiency, and it’s clear we fell short in your case. Additionally, we regret any misunderstanding regarding the maintenance package with the extended warranty. Your feedback is valuable, and we will use it to improve our communication and customer service going forward. Thank you for bringing these issues to our attention. Clay Cooley Nissan

February 03, 2025

Courtney provided the best customer service Phyllisever! !! I would like to work with Courtney for any future upcoming services. More

by beatriceb591
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Archer
Report | Print
Feb 07, 2025 -

Clay Cooley Nissan responded

Hello Beatriceb591, Thank you for your wonderful review! We're thrilled to hear that Courtney provided you with the best customer service ever. Our team is dedicated to ensuring a positive experience, and it’s great to know that you would like to work with Courtney again for future services. We look forward to assisting you in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

February 03, 2025

My experience with Courtney was a GREAT experience. The last 2 times I've serviced my car there she has helped me.Thank you Courtney for your expertise and knowledge on servicing my car!!!! More

by mrwade43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney
Report | Print
Feb 07, 2025 -

Clay Cooley Nissan responded

Hello Mrwade43, Thank you for sharing your wonderful experience with Courtney! We're thrilled to hear that her expertise and knowledge in servicing your car have made a positive impact on your visits. It's always our goal to provide excellent service, and we're glad that Courtney has been able to assist you effectively. We appreciate your business and look forward to serving you again in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

February 03, 2025

The service Representatives are knowledgeable and kind. This time to get my vehicle serviced was very fast, I didn’t wait long. Thank You More

by tmilton921
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Holcomb
Report | Print
Feb 07, 2025 -

Clay Cooley Nissan responded

Hello Tmilton921, Thank you for your positive feedback! We are thrilled to hear that our service representatives were knowledgeable and kind during your visit. It's great to know that your vehicle service was fast and efficient. We appreciate your recognition of our team's efforts and look forward to providing you with exceptional service in the future. Thank you for choosing us! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

February 02, 2025

Service was fast and my service rep was very personable and informative. Staff constantly checked in with me to ensure that I was satisfied. More

by breoshapowells
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Holcomb
Report | Print
Feb 04, 2025 -

Clay Cooley Nissan responded

Hello Breoshapowells, Thank you for your positive feedback! We’re thrilled to hear that you found our service fast and that our representative was personable and informative. It's great to know that our staff consistently checked in to ensure your satisfaction. We strive to create a welcoming environment, and your kind words affirm our efforts. We look forward to serving you again in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

February 01, 2025

Good Dealer! Excellent service! Need add at the maintenance wash the car. My car no watch. More

by conce613
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Holcomb
Report | Print
Feb 04, 2025 -

Clay Cooley Nissan responded

Hello Conce613, Thank you for your feedback! We're thrilled to hear you found our service excellent. We appreciate your suggestion regarding the maintenance wash for your car, and we'll certainly consider adding that to enhance our offerings. Your satisfaction is important to us, and we strive to provide the best experience possible. If you have any further questions, please give us a call. We're always happy to help! Clay Cooley Nissan

1
...
10
11
12
...
43