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Clay Cooley Nissan - Service Center

Dallas, TX

4.3
385 Reviews
Call Service Center (855) 745-4401

385 Reviews of Clay Cooley Nissan - Service Center

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December 04, 2024

Will not get another car from them ever again. The deals are upside down. Do not do it! More

by taleashaking19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Blane Turner
1.0
This rating includes all reviews, with more weight given to recent reviews.
James Sheppard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Holcomb
Report | Print
Dec 05, 2024 -

Clay Cooley Nissan responded

Hello Taleashaking19, We're sorry to hear about your experience and understand your frustration regarding the deals. We strive to provide fair and transparent offers, and it's disappointing to learn that we fell short in your case. Your feedback is valuable, and we would appreciate the opportunity to discuss this further to address your concerns and improve our services. Please consider reaching out to us directly. Clay Cooley Nissan

December 04, 2024

Always helpful and friendly service. Thank you for the Clay Cooley services and assistance. Have a great day. More

by 6loveforme.ac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Holcomb
Report | Print
Dec 06, 2024 -

Clay Cooley Nissan responded

Hello 6loveforme.ac, Thank you for your kind words about our team at Clay Cooley! We're thrilled to hear that you found our service helpful and friendly. Our goal is to provide exceptional assistance, and your feedback encourages us to keep up the great work. We appreciate your support and wish you a fantastic day! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

December 02, 2024

Oil change and tire rotation within one hour is 5 star-service.. That’s excellent customer service. More

by ans6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Holcomb
Report | Print
Dec 04, 2024 -

Clay Cooley Nissan responded

Hello Ans6, Thank you for your positive feedback! We're thrilled to hear that you experienced excellent customer service with our oil change and tire rotation, completed within an hour. Our team strives to provide efficient and high-quality service, and it's rewarding to know we met your expectations. We appreciate your support and look forward to serving you again! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

December 02, 2024

Always professional and courteous, Courtney was wonderful and answered all my questions and concerns. Happy Holidays More

by binagirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Holcomb
Report | Print
Dec 04, 2024 -

Clay Cooley Nissan responded

Hello Binagirl, Thank you for your kind words about Courtney! We are thrilled to hear that she was able to address all your questions and concerns with professionalism and courtesy. Our team strives to provide excellent service, and your feedback is greatly appreciated. Wishing you a wonderful holiday season! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

December 01, 2024

Found out my warranty does not coverage maintenance only failures. The wording is bad it makes the customer seems there is help on preventive maintenance when it truly is not. The warranty is good only i More

by jermal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Holcomb
Report | Print
Dec 04, 2024 -

Clay Cooley Nissan responded

Hello Jermal, Thank you for sharing your concerns regarding the warranty coverage. We understand the frustration with the wording that may imply support for preventive maintenance when it only covers failures. Your feedback is valuable, and we will review our communication to ensure it accurately reflects our warranty's intent. We appreciate your desire to prevent issues before they arise and are committed to enhancing our customers' experiences. Please feel free to reach out for any further clarification or assistance. Clay Cooley Nissan

November 27, 2024

Very friendly, helpful and informative about my car maintenance. Every time I go I learn something new about taking care of my vehicle. More

by Shan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elias Torres
Report | Print
Nov 28, 2024 -

Clay Cooley Nissan responded

Hello Shan, Thank you for your kind words! We're thrilled to hear that you find our team friendly, helpful, and informative regarding your car maintenance. It's wonderful to know that each visit provides you with new insights into caring for your vehicle. Your satisfaction is our priority, and we look forward to continuing to support you in maintaining your car. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

November 25, 2024

This time it was up to par. There has recently been another time we were not given any notice of anything, & wasted an entire Saturday, which made us very angry, being it was th More

by Dottie
Recommend Dealer
Yes
Employees Worked With
Leonel Aguilar was name on paperwork, Shane Holcomb
Report | Print
Nov 27, 2024 -

Clay Cooley Nissan responded

Hello Dottie, Thank you for your feedback. We’re glad to hear that this time met your expectations, but we sincerely apologize for the prior experience where you were left without notice and wasted an entire Saturday. We understand how frustrating it can be, especially when it's your only day away from work. Your input is invaluable, and we are committed to improving our communication to ensure a better experience in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

November 25, 2024

Has always met my needs. Friendly service done in a timely manner. Answered all my questions. Thanks! More

by mhmorris1942
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Holcomb
Report | Print
Nov 28, 2024 -

Clay Cooley Nissan responded

Hello Mhmorris1942, Thank you for your kind words! We're thrilled to hear that our friendly service has consistently met your needs and that we have been able to address all your questions in a timely manner. Your satisfaction is our priority, and we appreciate your feedback! Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

November 25, 2024

Great Job from the service rep and will return next week for other services needed. Thanks More

by Bishop JL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Holcomb
Report | Print
Nov 28, 2024 -

Clay Cooley Nissan responded

Hello Bishop Jl, Thank you for your kind words about our service representative! We're thrilled to hear that you had a great experience and that you'll be returning next week for additional services. Your satisfaction is our top priority, and we look forward to assisting you again soon. Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

November 24, 2024

The service was excellent as always. I have been a member of Clay Cooley Nissan for about 6 years and they always provide great Customer Service, whenever I need my car serviced :) More

by yorkjaiden1015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Holcomb
Report | Print
Nov 26, 2024 -

Clay Cooley Nissan responded

Hello Yorkjaiden1015, Thank you for your kind words! We're thrilled to hear that you've been a loyal member of Clay Cooley Nissan for six years and consistently receive excellent service. Our team is dedicated to providing great customer service, and it's wonderful to know we meet your expectations every time you need your car serviced. We appreciate your continued trust in us and look forward to serving you for many more years to come! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

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