Clay Cooley Nissan - Service Center

Clay Cooley Nissan responded

Hello Redluis, Thank you for your positive feedback! We're thrilled to hear that our service met your expectations regarding wait time and that our representative provided knowledgeable assistance. We strive to offer professional service and appreciate your recognition of our team's efforts. Your satisfaction is our priority, and we look forward to serving you again in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Mmsmith68, We sincerely apologize for your experience and understand your frustration with the ongoing repairs to your truck. It is unacceptable that you have had to return so frequently and have not received a response from management. We take your concerns seriously and are committed to improving our service. Please reach out to us directly at [contact information] so we can address your situation promptly and ensure a resolution. Thank you for bringing this to our attention. Clay Cooley Nissan

Clay Cooley Nissan responded

Hello Skippertribe, Thank you for your kind words! We're thrilled to hear that you found our service fast, friendly, and thorough. Your recommendation means a lot to us, and we are committed to providing excellent service for all your needs. We look forward to assisting you again in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Zeta77etsu, Thank you for your feedback. We're glad to hear that you found our service good, but we regret the long wait and lack of communication from your service advisor. We understand how important timely updates are, and we are committed to improving in this area. Your insights will help us enhance our communication with customers. We appreciate your patience and hope to provide a better experience in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Elliott700, Thank you for sharing your experience with us. We're glad to hear that the oil leak issue was resolved and that you were able to bring your car back for the necessary repairs. We appreciate your feedback and are committed to providing quality service to ensure our customers feel safe and satisfied with their vehicles. If you need any further assistance or have additional concerns, please don't hesitate to reach out. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Rabirk258, Thank you for your feedback! We're glad to hear that you found our oil change service to be inexpensive and that you appreciated the lack of pressure to add on additional services. We apologize for the longer wait time on December 31st, as it can be a busy day for us. Your understanding is greatly appreciated, and we hope to see you again soon for your next maintenance needs! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Lavernhill12, Thank you for your fantastic feedback! We’re thrilled to hear that our technician provided attentive service and kept you informed throughout the process. Our team strives to ensure a great experience for our customers, and it's rewarding to know we met your expectations. If you need any further assistance, please don’t hesitate to reach out. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Weshen, Thank you for your positive feedback! We're glad to hear that our location is convenient for you and that you found our service to be professional and fast. It’s also great to know you found the waiting area reasonable. We strive to provide an efficient and comfortable experience for all our customers, and your comments are much appreciated. We look forward to serving you again soon! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Csreeves0285, Thank you for your positive feedback! We're thrilled to hear that you received great service from our team, especially Eli. It’s wonderful to know that you consistently choose our dealership for your Nissan service needs. We appreciate your loyalty and look forward to continuing to provide you with excellent service in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Dthriler, Thank you for your feedback regarding your recent experience. We apologize for the oversight in addressing the service engine light and VDC light during your 100+ check. We understand how important it is to ensure all aspects of your vehicle are thoroughly examined, including fluid levels. Your comments will be taken seriously as we strive to improve our services and communication regarding what each service entails, such as an oil change. We appreciate your input and hope to provide a better experience in the future. Clay Cooley Nissan