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Clay Cooley Nissan - Service Center

Dallas, TX

4.3
390 Reviews
Call Service Center (855) 745-4401

390 Reviews of Clay Cooley Nissan - Service Center

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November 22, 2024

Shane in the Service Center, took care of me, above and beyond of what was expected. Shane took care of all my needs. When Easycare was dragging their feet, Shane was on the ball, he made sure Easycare was More

by thadiusbrechbuhler
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Gunnels, Shane Holcomb
Report | Print
Nov 25, 2024 -

Clay Cooley Nissan responded

Hello Thadiusbrechbuhler, Thank you for your wonderful feedback about Shane in the Service Center. We are thrilled to hear that he went above and beyond to address all your needs and ensured that Easycare was attentive to your situation. It's great to know that you felt confident in his ability to take care of things. Your appreciation is truly valued, and we wish you a Happy Thanksgiving! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

November 21, 2024

I like going here because they show they care not just to get money but they care about your safety More

by Rashardbennett7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kj help me with it all
Report | Print
Nov 23, 2024 -

Clay Cooley Nissan responded

Hello Rashardbennett7, Thank you for your kind words! We truly appreciate your feedback and are glad to hear that you feel we care about your safety. It's important to us that our customers know we prioritize their well-being over simply making a sale. Your support motivates us to continue providing a safe and caring environment for everyone. We look forward to seeing you again soon! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

November 20, 2024

Great service and excellent quality. My service advisor kept me informed about my car and was timely. More

by Sisterwit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Holcomb
Report | Print
Nov 21, 2024 -

Clay Cooley Nissan responded

Hello Sisterwit, Thank you for your kind words! We're thrilled to hear that you experienced great service and excellent quality during your visit. It's wonderful to know that your service advisor kept you informed and was timely in addressing your needs. We strive to provide the best experience possible, and your feedback reinforces our commitment to customer satisfaction. We look forward to serving you again! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

November 18, 2024

Michael was the perfect definition of customer service. He kept me informed about the service of my vehicle throughout the process. He listened to my concerns and answered all questions. I have been coming More

by DIANNA.WHITE2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Perez
Report | Print
Nov 21, 2024 -

Clay Cooley Nissan responded

Hello Dianna.white2015, Thank you for sharing your experience! It sounds like Michael truly excelled in providing exceptional customer service. Keeping customers informed is such an important aspect of ensuring a positive experience, especially when it comes to vehicle service. It’s great to hear that he made the process seamless and transparent for you. If you have any further questions, please give us a call. We're always happy to help! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

November 17, 2024

Kai has amazing customer service and was I was in and out. Very helpful! 10/10 More

by Deneshala123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kai
Report | Print
Nov 19, 2024 -

Clay Cooley Nissan responded

Hello Deneshala123, Thank you so much for your wonderful feedback! We're thrilled to hear that Kai provided you with amazing customer service and made your experience quick and helpful. Your satisfaction is our top priority, and we appreciate the 10/10 rating! We look forward to serving you again soon! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

November 17, 2024

I always get good service at Clay Cooley everyone is very friendly they do good work thank u More

by bobcat2540
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles English Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 19, 2024 -

Clay Cooley Nissan responded

Hello Bobcat2540, Thank you for sharing your experience! It's fantastic to hear that you've consistently received friendly service at Clay Cooley and that their work meets your expectations. Customer satisfaction is so important, and it sounds like they truly prioritize it. Your appreciation will surely encourage the team to keep up the great work! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

November 17, 2024

Nissan gives very good service and they take care of your car very well. Thank You More

by Nita
Workmanship
Recommend Dealer
Yes
Employees Worked With
Ernie
Report | Print
Nov 19, 2024 -

Clay Cooley Nissan responded

Hello Nita, Thank you for your positive feedback! We're thrilled to hear that you find our service to be very good and that we take care of your car well. Your satisfaction is our top priority, and we appreciate your trust in us. If you need any further assistance or have questions, please don't hesitate to reach out. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

November 17, 2024

Great customer service from my service rep. I truly appreciate how thorough C’ean Johnson was concerning the maintenance of my car. More

by quartermanely
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
C’ean Johnson
Report | Print
Nov 19, 2024 -

Clay Cooley Nissan responded

Hello Quartermanely, Thank you for your kind words about our customer service! We’re thrilled to hear that C’ean Johnson provided thorough assistance with your car maintenance. Our team strives to ensure a positive experience for all our customers, and it’s wonderful to know that we met your expectations. Your appreciation motivates us to continue delivering exceptional service. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

November 15, 2024

Courtney, the service representative, was very professional and friendly! She is an excellent example of customer service! More

by kathleen.hartless
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Archer
Report | Print
Nov 15, 2024 -

kathleen.hartless responded

I appreciated Courtney Archer and John (the driver) very much!

November 15, 2024

I was very pleased at the level of service and professionalism by the intake associate and the ability of a technician to diagnose what was wrong with my vehicle. I did not have to wait too long, More

by Erw150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
C’ean Johnson
Report | Print
Nov 18, 2024 -

Clay Cooley Nissan responded

Hello Erw150, Thank you for your positive feedback! We are thrilled to hear that you were pleased with the level of service and professionalism from our intake associate, as well as the technician's ability to diagnose the issue with your vehicle. It’s great to know that we kept you updated on the progress and minimized your wait time. Your satisfaction is our priority, and we appreciate you taking the time to share your experience! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

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