David Hensley

I came to Clay Cooley Nissan in Duncanville today genuinely interested in trading my current 2026 Nissan Sentra SR for a Sentra SL. I want to make one thing very clear: **my salesperson was not th genuinely interested in trading my current 2026 Nissan Sentra SR for a Sentra SL. I want to make one thing very clear: **my salesperson was not the problem.** My concern is specifically with the individual who was brought into the conversation afterward to try to move the sale forward. During the financing discussion, I was asked whether I could get a cosigner for approximately ten months. I explained that I could not. Because of some extremely difficult circumstances involving my partner and what has happened in my personal life, I also explained that I simply do not have someone I can call and ask to cosign a vehicle. Instead of accepting that answer, I continued to hear variations of, “There has to be somebody,” and “I know you've got somebody.” I repeatedly explained that there wasn't. Eventually I became visibly emotional and was crying while trying to explain why this was such a painful subject for me. Even then, I felt that the pressure continued instead of someone simply recognizing that I had answered the question. That is where this experience crossed the line for me. I understand car sales. I understand dealerships want to sell cars, managers work deals, lenders have requirements, and sometimes financing simply cannot be structured. I would have completely understood being told, “Unfortunately, without a cosigner we cannot make this work right now.” What I did not expect was to feel like I had to repeatedly defend the fact that I genuinely do not have someone available to cosign while I was visibly distressed. There is a difference between persistence in sales and continuing to push after a customer has clearly answered a very personal question. What makes this especially disappointing is that I already own a nearly new Nissan Sentra SR. I came here because I was seriously considering upgrading to an SL. I wasn't someone who needed to be convinced that I wanted the vehicle. At that moment, I simply needed someone to listen. A little empathy — even something as simple as, “I understand. Let's see whether there is another option” — would have completely changed this experience. Instead, I left that conversation feeling embarrassed, emotionally overwhelmed, and as though my personal circumstances mattered less than completing another sale. Again, **I do not want my salesperson blamed for this review.** My concern is specifically with how the later sales/financing conversation was handled by the person brought in to work the deal. I hope dealership leadership looks into what happened. Persistence may be part of selling cars, but recognizing when a customer is genuinely distressed and respecting a clear answer should be part of customer service as well. More

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The did everything they could to get me in a car! Greatly appreciated. Thank you Greatly appreciated. Thank you More

by brandi142017 Verified Customer Verified Customer

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They is the best dealership I been too and my sales associate GG and Bre was awesome associate GG and Bre was awesome More

by LBODLEY91 Verified Customer Verified Customer

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First new car and I love it Salesperson was amazing. Helpful and informative. Great experience Helpful and informative. Great experience More

by articialasha Verified Customer Verified Customer

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The entire service staff was very professional very courteous very friendly and understanding and helped me to learn more things about the vehicle then when I bought it so shots out to the service team courteous very friendly and understanding and helped me to learn more things about the vehicle then when I bought it so shots out to the service team and the two ladies behind the desk that works in the service department for rentals More

by 1dawnmitchell1978 Verified Customer Verified Customer

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This fine representation of sales person Mr Floyd McGriff was excellent in all aspects of of salesperson, kindness, patience and expertise are commendable McGriff was excellent in all aspects of of salesperson, kindness, patience and expertise are commendable More

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Very friendly and went above and beyond to get me into my vehicle. I couldn't recommend them enough. vehicle. I couldn't recommend them enough. More

by tlsifers73 Verified Customer Verified Customer

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Shady, much more so than any dealer I've bought from. After the purchase I needed details as to aftermarket add ons etc. Made sseveral attempts to contact the finance dept, left multiple messages never a After the purchase I needed details as to aftermarket add ons etc. Made sseveral attempts to contact the finance dept, left multiple messages never a return call. The warranty company could not get a person on the phone either. Lost time and more equals lost cutomer! More

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Shamyra and Jose sucks, sold me a car that only goes 115 miles before dies. miles before dies. More

by nene37811 Verified Customer Verified Customer

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Had the best sale experience and Floyd Mcgriff went out his way .He was courteous and very knowledgeable, I will refer my friend and family. his way .He was courteous and very knowledgeable, I will refer my friend and family. More

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