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Clay Cooley Nissan - Service Center

Dallas, TX

4.3
427 Reviews
Call Service Center (855) 745-4401

427 Reviews of Clay Cooley Nissan - Service Center

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May 10, 2025

Made appointment for oil change and was welcomed as I arrived, mechanic technician kept me updated on any issues,was out of dealership a little over an hour...I really appreciate appts.walk- ins are drea More

by maryka11804
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leonardo Barbosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2025 -

Clay Cooley Nissan responded

Hello Maryka11804, Thank you for your kind words and for being a loyal customer at Clay Cooley! We’re thrilled to hear that you appreciated the timely updates from our technician during your oil change appointment. We understand how valuable your time is, and we’re glad you found the experience efficient and pleasant. Your support means a lot to us, and we look forward to continuing to serve you in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

May 10, 2025

My experience was really good and the young man KJ was very polite. I was there for my tire rotation and oil change. I was in and out More

by anishawilliams875
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Floyd McGriff
3.0
This rating includes all reviews, with more weight given to recent reviews.
David Hensley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : KJ.
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May 13, 2025 -

Clay Cooley Nissan responded

Hello Anishawilliams875, Thank you for your positive feedback! We're thrilled to hear that your experience was really good and that KJ provided polite service during your tire rotation and oil change. It's great to know you were in and out efficiently. We appreciate your support and look forward to serving you again in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

May 08, 2025

My advisor was excellent in helping 3with my car and I would refer to some of my friends who are looking to purchase a car More

by mtwilliams12024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hensley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2025 -

Clay Cooley Nissan responded

Hello Mtwilliams12024, Thank you for your kind words about your advisor! We're thrilled to hear that they provided excellent assistance with your car purchase. Referrals from satisfied customers like you are invaluable to us, and we appreciate your willingness to recommend us to your friends. If you or your friends have any further questions or need assistance, please don't hesitate to reach out. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

May 03, 2025

I had Great Experience, Amazing Service and Dealership . I Would definitely recommend this dealership to others More

by jawannaarrington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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May 07, 2025 -

Clay Cooley Nissan responded

Hello Jawannaarrington, Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience and received amazing service at our dealership. It's our goal to provide excellent service, and your recommendation means a lot to us. We look forward to serving you and others in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

May 01, 2025

Service was good, the waiting area is nice and clean, Jeff helped me a lot and made the process easier, in addition the waiting time was fair. More

by Patricia Rodriguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
Report | Print
May 04, 2025 -

Clay Cooley Nissan responded

Hello Patricia Rodriguez, Thank you for your positive feedback! We’re thrilled to hear that you found our waiting area nice and clean. It's great to know that Jeff was able to assist you and make the process easier, as we strive for fair wait times and excellent customer service. Your satisfaction is important to us, and we appreciate you taking the time to share your experience. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

May 01, 2025

Service was good, nice chairs to wait in, but don’t understand booking an appt if there is a wait time. More

by brandiwebb124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney
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May 02, 2025 -

Clay Cooley Nissan responded

Hello Brandiwebb124, Thank you for your feedback. We're glad to hear that you found our service good and enjoyed the comfortable chairs while waiting. We understand your concern about wait times, especially when appointments are booked. We strive to provide timely service, and your input helps us improve our scheduling process. We appreciate your patience and hope to enhance your experience during your next visit. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

April 26, 2025

It pleasant . I was able to get transportation to my home and back since it took longer to do my request. More

by tonibiggs1268
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolas
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Apr 28, 2025 -

Clay Cooley Nissan responded

Hello Tonibiggs1268, Thank you for your feedback! We're glad to hear that you found our transportation service helpful in getting you home and back, especially during the extended duration of your request. Your experience is important to us, and we strive to make your time with us as pleasant as possible. If there's anything else we can assist you with, please let us know. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

April 24, 2025

Very processional and courteous staff. Staff provided guidance prioritizing suggested services without being aggressive or insensitive. More

by mcarolrobinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Apr 27, 2025 -

Clay Cooley Nissan responded

Hello Mcarolrobinson, Thank you for your positive feedback! We are thrilled to hear that our staff was professional and courteous while providing guidance. It’s great to know that you appreciated their approach in prioritizing suggested services without being aggressive or insensitive. We strive to create a supportive environment for our customers, and your comments affirm that we are on the right track. We look forward to serving you again! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

April 24, 2025

This dealership is the most incompetent group of people I have ever encountered. They email me regularly, address the emails to a name that is not me, and behave as if I have bought a Nissan from them. I liv More

by solarpanel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The entire management team
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Apr 27, 2025 -

Clay Cooley Nissan responded

Hello Solarpanel, It is concerning to hear that you have received emails addressed to the wrong name and that your unsubscribe requests have not been fulfilled. We take these matters seriously and will investigate this issue promptly. Your feedback is valuable, and we appreciate you bringing it to our attention. Please reach out directly so we can ensure your information is corrected and your preferences respected. Thank you for your patience as we work to resolve this matter. Clay Cooley Nissan

April 24, 2025

My service advisor, K J, is very pleasant and courteous and answers questions to the best of his ability. He follows up with his supervisor to obtain information for me. More

by bwhite_sw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kemujika Okere
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Apr 27, 2025 -

Clay Cooley Nissan responded

Hello Bwhite_sw, Thank you for your feedback regarding your experience with K J. We're thrilled to hear that he has been pleasant and courteous while addressing your questions. It’s great to know that he follows up with his supervisor to provide you with the information you need. We appreciate your recognition of his efforts and look forward to continuing to provide you with excellent service. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

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