Clay Cooley Nissan - Service Center

Clay Cooley Nissan responded

Hello K.bookman92, Thank you for your wonderful feedback! We're thrilled to hear that Courtney was able to assist you effectively and provide you with valuable insights on what to fix next on your car. Our team is dedicated to ensuring our customers feel informed and supported throughout their experience. If you need any further assistance or have more questions, please don't hesitate to reach out. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Deleonabby90, Thank you for your wonderful feedback! We're thrilled to hear that you experienced nice, friendly customer service and found our service to be fast and well done. Our team works hard to ensure every customer has a great experience, and we're glad you noticed their efforts. Your kind words motivate us to keep up the great job! We look forward to serving you again. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Leelisa80, Thank you for your positive feedback! We're thrilled to hear that you experienced great service and didn't have to wait all day. It's our priority to ensure that our customers have a timely and efficient experience, and we're glad we could meet your expectations. We look forward to serving you again in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Joelandersonjr60, Thank you for your kind words! We're thrilled to hear that the quality of our repair service was outstanding and that we were able to perfectly match the paint and completely repair the damage to your vehicle’s body. Your satisfaction is our top priority, and we appreciate your feedback. If you need any further assistance in the future, please don't hesitate to reach out. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Mcgr0127, Thank you for your kind words! We're thrilled to hear that you experienced great customer service and enjoyed the friendly atmosphere. Your recommendation means a lot to us, and we're glad that you plan to continue bringing your car in for service. We look forward to serving you again! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Ieshiamathis, We sincerely apologize for your experience with our service and appreciate your feedback. It is concerning to hear that you felt unacknowledged by Advisor Courtney Archer during your visit, particularly on pickup day. We strive to maintain clear communication and professionalism, and we regret that we fell short in this instance. Your comments will be addressed internally to ensure our team improves moving forward. Thank you for bringing this to our attention, and we hope to provide you with a better experience in the future. Clay Cooley Nissan

Clay Cooley Nissan responded

Hello Slickyslickdn10, Thank you for your kind words about our team. We strive to provide professional and friendly service, and it's wonderful to hear that our staff's pleasant attitude made a positive impression on you. Your feedback is greatly appreciated and motivates us to continue delivering excellent service. We look forward to serving you again! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Tsj8693, Thank you for your kind words! We're delighted to hear that you found our dealership to be a great place with a kind team working together. Your satisfaction is our top priority, and we’re thrilled that you were pleased with the services you received. We look forward to serving you again in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Tiffanys.kirk, Thank you for your positive feedback! We're glad to hear that you found our service nice and that we were able to address the flapping piece of plastic under your car. Your satisfaction is important to us, and we strive to provide quality repairs and excellent customer service. If you have any further concerns or need assistance in the future, please don't hesitate to reach out. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Roneyo214, Thank you for your excellent review! We're thrilled to hear that you loved our service and that our team did a great job keeping you updated throughout the process. Your satisfaction is our priority, and it’s wonderful to know we met your expectations. We appreciate your feedback and look forward to serving you again! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000