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Clay Cooley Nissan - Service Center

Dallas, TX

4.3
387 Reviews
Call Service Center (855) 745-4401

387 Reviews of Clay Cooley Nissan - Service Center

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February 15, 2025

Good customer service, love the people. Michael Perez helps me when I need my car serviced. I highly recommend him. More

by tkara.edwards96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Floyd McGriff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Medrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Whitaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Sheppard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Washington, Shane Holcomb
Report | Print
Feb 18, 2025 -

Clay Cooley Nissan responded

Hello Tkara.edwards96, Thank you for your kind words! We’re thrilled to hear that you love our customer service and appreciate Michael Perez's assistance with your car servicing needs. Your recommendation means a lot to us, and we’re committed to providing excellent service to all our customers. If you need anything else, please don’t hesitate to reach out! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 7 09-2000

February 13, 2025

Fantastic customer service and professional treatment from my service agent. I was kept aware of all that was going on. More

by pastormw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Holcomb
Report | Print
Feb 17, 2025 -

Clay Cooley Nissan responded

Hello Pastormw, Thank you for your wonderful feedback! We're thrilled to hear that you received fantastic customer service and felt professionally treated by our service agent. Keeping our customers informed is a priority for us, and it’s great to know we succeeded in that during your experience. Your satisfaction is important to us, and we look forward to assisting you again in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 7 09-2000

February 13, 2025

Lost my cap off tire and expect me to pay 85. 00 for new one More

by queta0149
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elias, Shane Holcomb
Report | Print
Feb 17, 2025 -

Clay Cooley Nissan responded

Hello Queta0149, We understand your frustration regarding the lost tire cap and the associated cost of $85 for a replacement. We strive to provide quality service and support to our customers, and we regret any inconvenience this may have caused you. Please reach out to our customer service team directly, as we may be able to assist you further in resolving this issue. Your feedback is valuable to us, and we appreciate the opportunity to address your concerns. Clay Cooley Nissan

February 12, 2025

Excellent service, Very Friendly & fast, no long wait lines. Michael Perez , Thanks Clay Cooley Dallas More

by franklinkathryn74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Perez
Report | Print
Feb 17, 2025 -

Clay Cooley Nissan responded

Hello Franklinkathryn74, Thank you for your wonderful feedback! We're thrilled to hear that you experienced excellent service and found our team, especially Michael Perez, to be friendly and efficient. We pride ourselves on minimizing wait times and ensuring a smooth experience for our customers. Your satisfaction is our top priority, and we look forward to serving you again at Clay Cooley Dallas! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 7 09-2000

February 10, 2025

Courtney and her crew was amazing and very persistent in helping me lol are the cause of my problems with my car… she is so kind and her customer service is superb More

by adglisa17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Holcomb
Report | Print
Feb 14, 2025 -

Clay Cooley Nissan responded

Hello Adglisa17, Thank you for your kind words about Courtney and her team's exceptional service. We’re thrilled to hear that their persistence and kindness made a positive impact on your experience. We strive to provide superb customer service, and it's rewarding to know that we could assist you with your car issues. Your feedback motivates us to continue delivering the best possible support to our customers. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 7 09-2000

February 10, 2025

Close location. My service associate was great. He was friendly, knowledgeable and helpful with my questions. More

by jkatrina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elias Torres
Report | Print
Feb 14, 2025 -

Clay Cooley Nissan responded

Hello Jkatrina, Thank you for your positive feedback! We're glad to hear that our close location was convenient for you and that your service associate provided excellent assistance. It's wonderful to know that he was friendly, knowledgeable, and helpful with your questions. We strive to offer great service, and your comments affirm our team's efforts. We look forward to serving you again! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 7 09-2000

February 08, 2025

Courtney was invested in helping my son find a resolution to his car’s issues. She quickly took it to service to have it evaluated. The issue was bigger than we thought. Fortunately it was still under Nissan More

by tjluna23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney
Report | Print
Feb 12, 2025 -

Clay Cooley Nissan responded

Hello Tjluna23, Thank you for your positive feedback! We’re thrilled to hear that Courtney was able to assist your son with his car issues and facilitate a smooth resolution. It’s great to know the warranty covered the repairs and that he was provided with a rental at no out-of-pocket cost. We appreciate your kind words and are glad to have been able to help during this situation. Your satisfaction is our priority, and we look forward to serving you again in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

February 07, 2025

Communication was great , they took care of me pretty fast as well, they got me in fast More

by valeriemorales214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Holcomb
Report | Print
Feb 12, 2025 -

Clay Cooley Nissan responded

Hello Valeriemorales214, Thank you for your feedback! We’re glad to hear that communication was great and that we were able to take care of you quickly. Your satisfaction is our priority, and we strive to provide fast and efficient service. We appreciate your positive comments and look forward to assisting you again in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

February 07, 2025

The service department always does an excellent job in communicating and very courteous. Love the staff and friendliness. More

by MattieJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Holcomb
Report | Print
Feb 12, 2025 -

Clay Cooley Nissan responded

Hello Mattiej, Thank you for your kind words about our service department. We are thrilled to hear that our team consistently provides excellent communication and demonstrates courtesy. We take pride in fostering a friendly environment, and it’s wonderful to know that our staff's friendliness has made a positive impression on you. Your feedback is greatly appreciated, and we look forward to continuing to serve you with the same level of excellence in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Feb 17, 2025 -

Clay Cooley Nissan responded

Hello Quithosingppl, We appreciate your feedback and are truly sorry to hear about your experience with our service department. We strive to provide transparent assessments and fair pricing for all repairs. It’s concerning to hear that you felt misled regarding the shifter replacement. Please reach out to us directly so we can address your concerns and work towards a resolution. Your satisfaction is important to us, and we would like the opportunity to make things right. Clay Cooley Nissan

February 04, 2025

Great service and effective communication but prefer not to be called about trading my car More

by pamela.mccurley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Medrano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Holcomb
Report | Print
Feb 07, 2025 -

Clay Cooley Nissan responded

Hello Pamela.mccurley, Thank you for your feedback! We're glad to hear that you appreciated our great service and effective communication. We understand your preference regarding calls about trading in your car, and we will ensure to respect your wishes moving forward. Your insights are valuable to us, and we strive to make every experience as positive as possible. Sincerely, Nina Thoma s Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

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