Clay Cooley Volkswagen Of Richardson

Ever since I have gone to your dealership I keep having to go back for new issues. I just got my tires rotated, balanced, and aligned two weeks ago. Now... I hear metal rubbing when I am making a turn. to go back for new issues. I just got my tires rotated, balanced, and aligned two weeks ago. Now... I hear metal rubbing when I am making a turn. Makes me suspicious. Would they not do a visual check on the brakes!? More

Professional and hood courtesy at Clay Cooley VW. Waiting time was about an hour and half with appointment on Saturday morning. Nice waiting lounge and beverages. Waiting time was about an hour and half with appointment on Saturday morning. Nice waiting lounge and beverages. More

The finance team at this dealership has been off putting to say the least. Purchasing the vehicle initially was a hassle as the financing department took 3 hours to process the paperwork before I even walke to say the least. Purchasing the vehicle initially was a hassle as the financing department took 3 hours to process the paperwork before I even walked into the office to sign. I purchased my new Jetta not long ago and shortly after decided to refinance with my preferred lender as I don't care for VW credit. In the process, I have asked to cancel both GAP and Term Protection coverages as I no longer need them and have found better options elsewhere. The refund process has been nothing more than a complicated disappointment. The GAP company and VW term protection company claim to have cancelled the plans but cannot issue a refund. They told me to contact the dealership who has given more the run around from the beginning on cancelling these two products. I keep getting transferred to a voicemail box that goes nowhere and no one returns the calls. I have also spoken with one or two people in regard to this and they keep referring me back to the companies who the coverages are with. It's been a never ending circle of trying to get in contact with anyone helpful at this dealership. This process has been going on for at least a month and a half. If you have the choice, don't use VW credit nor work with this dealership. More

Hailey was amazing, really made the experience easy for us. The vehicle we had looked at online was sold, but she gave us great options and helped us find the perfect car. us. The vehicle we had looked at online was sold, but she gave us great options and helped us find the perfect car. More

Everything about my experience was great, from the initial phone call to Daniel waiting on me and dropping off my car an hour later, to getting a loaner 15 minutes later while waiting in a comfortable initial phone call to Daniel waiting on me and dropping off my car an hour later, to getting a loaner 15 minutes later while waiting in a comfortable lobby with water and coffee. Communication with Daniel and the link detailing what was going on with my vehicle, to everything being covered under my warranty. More

Turned up without appointment as tail light went out while driving. Kaseen did a great job at getting that issue fixed quickly. while driving. Kaseen did a great job at getting that issue fixed quickly. More

I recently purchased a pre-owned car and faced several issues soon after. One of the major problems was with the navigation display not working. When I reached out for help, instead of resolving the issue issues soon after. One of the major problems was with the navigation display not working. When I reached out for help, instead of resolving the issue, I was told to just use maps on my phone and listen while driving — which is an unacceptable and careless suggestion, especially after purchasing a vehicle. When I mentioned that the car was still within the return window and that I might consider returning it if the issues weren’t addressed, I was met with an unprofessional response implying that we had used the car for personal purposes like attending a wedding or traveling and were now trying to return it. This was extremely frustrating and disrespectful. We even asked them to check the odometer to confirm we had not driven more than 30 miles, just to clarify any doubts. Only after this did they finally attempt to fix the problem. This experience was disappointing and not what I expected. Buyers deserve better support and professionalism, especially when concerns are raised within the return period. More

Alex always takes great care of us. Got us estimates for future work so we can plan ahead. Got us estimates for future work so we can plan ahead. More

Kari Hill is my service advisor, she is always a pleasure to work with. She is the reason i keep coming back. As long as she is there Clay Cooley will be getting my business. to work with. She is the reason i keep coming back. As long as she is there Clay Cooley will be getting my business. More

Kari Hill was very helpful with my service appointment and fixing the issues with car and fixing the issues with car More