Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Clay Cooley Volkswagen Of Richardson
Richardson, TX
2,107 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
2,107 Reviews of Clay Cooley Volkswagen Of Richardson
September 19, 2010
Jason and Ryan were wonderful to work with. They answered everyone of my many, many questions and let me look at and drive all the cars I wanted to compare including a test drive in the pouring rain! And, th everyone of my many, many questions and let me look at and drive all the cars I wanted to compare including a test drive in the pouring rain! And, then, in the end, had to transfer a car from a different dealership. The purchase process was seamless and easy and we were out of the dealership in a shorter time than it has ever taken me to get out of a dealership...and that included the transfer of the vehicle! I will definitely recommend Jason, Ryan, and Boardwalk VW - Richardson to any and all who are in need of a car whether it be pre-owned or new. Thank you for making this car buying experience a wonderful one! More
by shelbileigh
Employees Worked With
Ryan and Jason Villa
September 13, 2010
I visited boardwalk Volkswagen after going to several other dealerships in the area. I had a bad experience at every other dealership I had visited. Immediately when i walked in I was greeted by a very other dealerships in the area. I had a bad experience at every other dealership I had visited. Immediately when i walked in I was greeted by a very friendly gentleman who directed me to Rick. Rick had already had my information ready to go and set me up with Jeremy to test drive the vehicle i was looking at. Both Jeremy and Rick made the whole process very smooth. They were extremely kind, helpful, and honest. I would highly recommend this dealership! More
by earthtonijah
Employees Worked With
Rick Bayon, Jeremy Heuss
September 10, 2010
It was actually the internet program that brought me in the door, 2 months ahead of my financial plan. The ease of locating a car from my desk with fast and courteous responses from both the sales and fina the door, 2 months ahead of my financial plan. The ease of locating a car from my desk with fast and courteous responses from both the sales and finance departmens are why I chose this location - not just the car or geography. The discounted price offered through email coorespondance by simply selecting to request a quote, was UNbeatable. My trade in value was low but fair. My main concern was credit. However, they gave me a best and worst case scenerio - and were able to meet the best case option! I am in finance as well so I knew realistically what to expect, and they were there. I feel like in 24 hours I went from looking at the CC on line, to making one of the best economic decisions for myself and could NOT be more pleased. The simple on line application was all it took. Everyone from the internet, test drive, financing, title department, and after market department for window tint, have been a pleasure to work with. The staff, internet, price and financing, more than exceeded my expectations. More
by MiilerDM7
Employees Worked With
Michael , Michael Trammell
August 17, 2010
We have purchased five vehicles from the Boardwalk Auto Group. We have owned many cars and recognize that a mechanical device will fail at times and need o be repaired or replaced. I don't believe that ha Group. We have owned many cars and recognize that a mechanical device will fail at times and need o be repaired or replaced. I don't believe that has anything to do with the dealer rather the manufacturer. However, how the dealer takes care of you once something goes wrong speak loudly of the type of dealer you are dealing with. We have had a few issues with our cars over the years and these guys have always done their part to take care of us. That is all we expect from them which is why we keep going back there. Loyalty, it goes both ways. More
by krfar
Employees Worked With
Rick Bayon
August 16, 2010
My wife and I are from Little Rock and went to Dallas for the weekend. Our car, the week prior, had an engine light come on. We took it to our local dealer in North Little Rock and they claimed it was heat the weekend. Our car, the week prior, had an engine light come on. We took it to our local dealer in North Little Rock and they claimed it was heat related. Outside temps have been over 100 for a week or so. The local dealer just said to drive it and it would be fine when the weather cooled down. On our trip to Dallas the car started shutting down on us. It would run about thirty minutes then quit. We were close to Dallas when this started happening so we limped it in. I had no appointment but just showed up Saturday morning at Boardwalk VW. I told John our problem and that we needed to go home Sunday and would love to take our car with us. I was prepared to have to leave it because we found out after the service dept ran some tests it was a fairly severe problem with the high pressure fuel pump. I was amazed when John called me Saturday around 4:00pm and said the car was ready. We went back to the dealer and picked up our car and John even took my rental to turn in for me on Monday. We drove our car back home on Sunday and it is running great. I am very pleased with the service and would like to thank John and the techs that took care of our car so quickly on Saturday. More
by jpric
Employees Worked With
John Perez
July 29, 2010
Josef and the entire staff at Boardwalk were great. I came in to compare prices for a 2010 Routan and ended up buying one. They had several colors and packages available and I got the exact one my wife w came in to compare prices for a 2010 Routan and ended up buying one. They had several colors and packages available and I got the exact one my wife wanted. Josef answered all of my questions and has made sure that I got everything that I needed after the sale was completed. I would highly recommend Boardwalk to anyone that is looking for a vehicle. More
by brittbrooks
Employees Worked With
Josef Puhringer
July 22, 2010
Boardwalk was recommended by a local VW forum where they had nothing but great reviews. I spoke to Jason Villa and he was able to give me a good deal on my trade in. Rick was able to give a good deal on the had nothing but great reviews. I spoke to Jason Villa and he was able to give me a good deal on my trade in. Rick was able to give a good deal on the CC and had the perfect car transferred from another dealership. Michael let me take the car on a test drive and showed me how everything worked and even let me take a CC home for the weekend to let my wife see it. I'd recommend this dealership to anyone looking to buy a VW. I've bought VW's from Metro and Hiley and Boardwalk was definately the easiest and friendliest to buy from. More
by wagenwheels
Employees Worked With
Michael Trammell Jason Villa Rick (internet sales manager?), Michael Trammell
July 05, 2010
My first impression about the sale, service and assistance received from Rick and Mark was without a doubt the best I have experienced when dealing with a automobile dealership. They were not only assistance received from Rick and Mark was without a doubt the best I have experienced when dealing with a automobile dealership. They were not only knowledgeable, but kind, respectful, and took an interest in me and my needs as a new car buyer. I have dealt with other car dealers before and this experience was exceptional. I would recommend this dealership and the personnel that I dealt with to all of my friends or family members. More
by eroberts1949
Employees Worked With
Rick Bayon and Mark Sayers, Mark Sayers
June 30, 2010
I had been shopping used cars for a long time. Probably over 20 cars and about as many Dealers. Michael really impressed me in the sales approach, and Boardwalk VW dealership was one of the friendliest over 20 cars and about as many Dealers. Michael really impressed me in the sales approach, and Boardwalk VW dealership was one of the friendliest and to the point. I will stop by for my next car...which will be fairly soon, maybe next 12 months or so. Thanks. I'm really happy with the deal. Scott More
by jusomedewd
Employees Worked With
Michael Trammell , Michael Trammell
June 26, 2010
I was looking for a specific vehicle, told Jason what I wanted and he found the perfect one! Everyone at Boardwalk is so friendly and helpful which made this a very easy, smooth purchase. This was defini wanted and he found the perfect one! Everyone at Boardwalk is so friendly and helpful which made this a very easy, smooth purchase. This was definitely the best car buying experience I have had. I will definitely recommend Boardwalk and Jason to everyone I know who is looking to purchase a vehicle. More
by tiff1031
Employees Worked With
Jason Villa, Charles Currier
