Clay Cooley Volkswagen Of Richardson

Kari is amazing and so helpful! She went above and beyond to help me out!! She went above and beyond to help me out!! More

Alex got me taken care of quickly and with no issues. The drop off and pick up process at service was easy. The drop off and pick up process at service was easy. More

It was good I really had. Great service. Kelly was great also, advise me all i needed during service Great service. Kelly was great also, advise me all i needed during service More

Dealership: Clay Cooley Volkswagen of Richardson (Richardson, TX) Date of Visit: December 29, 2025 Vehicle: VW Atlas Service Scheduled: 20K service + recall (engine cover/fire risk) What went (Richardson, TX) Date of Visit: December 29, 2025 Vehicle: VW Atlas Service Scheduled: 20K service + recall (engine cover/fire risk) What went wrong: 1. Recall part not available: I arrived for my scheduled appointment and was told they might be out of the recall engine cover. This appointment was specifically to have the cover installed (mine has been off the vehicle for 6+ months). If the part wasn’t in stock, the dealership should have confirmed availability or called me ahead of time so I could decide whether to proceed with the 20K service and return later for the recall. 2. Excessive wait with poor communication: I waited over 3 hours with minimal proactive updates. If delays happen, that’s understandable, but the lack of transparency and communication was not. 3. Recall not completed: After the extended wait, the recall work was not performed. 4. Surprise payment surcharge: At checkout I was informed of a 3% credit card surcharge, which was not clearly disclosed in advance. Why this review matters: I’ve owned 8 Volkswagens and have purchased over $100K in vehicles in a year from this dealership. Today’s experience showed a lack of basic communication, planning, and customer respect. More

Tyrone was great! I love my new car. Everyone was so knowledgeable. Will recommend 100%. I love my new car. Everyone was so knowledgeable. Will recommend 100%. More

Love this dealership. Kari is an absolute gem. She’s so helpful in explaining everything and making sure exceptional customer service is delivered! Kari is an absolute gem. She’s so helpful in explaining everything and making sure exceptional customer service is delivered! More

Billy was such a pressure to work with and helped me find the perfect car for at a great price! Would definitely recommend! the perfect car for at a great price! Would definitely recommend! More

I had an exceptional experience at Clay Cooley, where they exceeded my expectations with their customer first approach. The team took the time to truly listen to my wants and needs in a vehicle and worke they exceeded my expectations with their customer first approach. The team took the time to truly listen to my wants and needs in a vehicle and worked diligently to find me exactly what I was looking for. Their level of customer service is unparalleled, and I will not consider shopping at any other dealership. I highly recommend them for anyone seeking a seamless, personalized car-buying experience. More

Great service! My advisor is amazing and very knowledgeable ! The dealer is exceptional the waiting area is very comfortable. My advisor is amazing and very knowledgeable ! The dealer is exceptional the waiting area is very comfortable. More

Excellent service from our service advisor Kari. Great communication and follow up. Service department video and tech provided detailed information both verbally and via a video. His expertise is Great communication and follow up. Service department video and tech provided detailed information both verbally and via a video. His expertise is appreciated. More