Clay Cooley Volkswagen Of Richardson

Everything is excellent except for the fact that I paid more than I was quoted. more than I was quoted. More

KJ was great at communication. Would have liked a loaner but there were not any available. Would have liked a loaner but there were not any available. More

Our Service Advisor was very helpful and informative. His communication was next level and I would recommend him to anybody looking to get their Volkswagen serviced. His communication was next level and I would recommend him to anybody looking to get their Volkswagen serviced. More

I appreciate KJ scheduling my recall service in a timely manner and keeping me up to date on the status! manner and keeping me up to date on the status! More

Great job. Work done quickly and accurately. Vehicle was in excellent condition when returned to us Work done quickly and accurately. Vehicle was in excellent condition when returned to us More

Alex Treber did an awesome job taking care of my Atlas. Thanks for the great job! Thanks for the great job! More

Very nice workers helping you. Yue feel listened. Facilities now ñoo great. My agent KJ was very helpful and friendly as usual Yue feel listened. Facilities now ñoo great. My agent KJ was very helpful and friendly as usual More

I would say the service is good in here. . I suppose to go to another clay cooley.. but still they did it well . I suppose to go to another clay cooley.. but still they did it well More

I recently visited this dealership to purchase a used car that had a few imperfections. The salesman I worked with was very kind, professional, and communicative throughout the process. He told me the ca car that had a few imperfections. The salesman I worked with was very kind, professional, and communicative throughout the process. He told me the car would be sent to their body shop for touch-ups and that I’d be contacted once it was ready to finalize paperwork and pick it up. When I was told the car was ready, I left work and went straight to the dealership. However, upon arrival, I was informed that I couldn’t see the car because someone else was test driving it. I was confused — how could someone be test driving a car that I was already in the process of purchasing? The salesman seemed unsure of what to say, and the general manager told him to tell me that if the other customer bought the car, they would “get me the exact same one.” After asking to speak with someone higher up, I spoke with a man named Steve, who said not to worry and that the other customer was “just a backup” in case I didn’t move forward. The situation was very frustrating and unorganized. When I finally spoke directly with the general manager, he apologized and admitted there was poor communication among their team. However, shortly after, I witnessed him yelling at the salesman for simply doing what I asked — getting the manager to speak with me. Meanwhile, another salesperson continued trying to make a deal with the other customer right in front of me. After two hours, the other person left, and a saleswoman made a sarcastic comment to me, saying, “Aren’t you happy you’re getting the car?” which was completely unprofessional. I did end up purchasing the vehicle because I needed it, but the way the management and team handled this situation was extremely disappointing and unprofessional. The salesman himself was great, but the lack of communication, integrity, and customer respect from the management team was unacceptable. More

Very professional. Great experience from beginning to end. The price is Thor the car I purchased was reasonable. Great experience from beginning to end. The price is Thor the car I purchased was reasonable. More