Clay Cooley Volkswagen Of Richardson - Service Center

Excellent customer service—friendly, helpful, and professional. Made the whole experience smooth and stress-free! professional. Made the whole experience smooth and stress-free! More

My service advisor Kari was great and so was the work that was performed however, the time it took to get the work done was too long. I was there for almost five hours. that was performed however, the time it took to get the work done was too long. I was there for almost five hours. More

I was charged twice for the same diagnostic. The issue wasn’t identified the first time, and I was made to feel like it was my fault. The second time around, they finally figured it out—but I fe The issue wasn’t identified the first time, and I was made to feel like it was my fault. The second time around, they finally figured it out—but I felt it was unfair to be charged again due to the technician’s oversight. After speaking with the managers for about 30 minutes, they agreed to waive the second diagnostic fee, which I really appreciated. It’s not about the money—I just don’t want to be treated that way. I trust them because I don’t understand the mechanics of vehicles, and I hope that trust isn’t taken advantage of. More

Alex always takes great care of his duties. I am pleased with the service that was provided to me. I am pleased with the service that was provided to me. More

Lovely waiting area. Great personal. Got everything fixed correctly the first time. Would go back! Great personal. Got everything fixed correctly the first time. Would go back! More

Wonderful and awesome people that take care of you and your vehicles and that helfull your vehicles and that helfull More

Stopped by for oil change, I didn't have an appointment, they took me in and completed it quickly. they took me in and completed it quickly. More

My service advisor was attentive and receptive to my needs for service and repairs. She is always willing to help. needs for service and repairs. She is always willing to help. More

Great service provided by KJ. The AC is now working properly and blowing cold air. The AC is now working properly and blowing cold air. More

I had a great experience at Clay Cooley Volkswagen of Richardson! The staff was friendly, attentive, and transparent about the entire process. They answered all my questions and made sure I felt confiden Richardson! The staff was friendly, attentive, and transparent about the entire process. They answered all my questions and made sure I felt confident in my service. The waiting area was clean and comfortable, and the work was done quickly and efficiently. Highly recommend this location! More