Clay Cooley Volkswagen Of Richardson - Service Center

I like this dealership it’s new I bought the new car. The all people inside is very nice very Friendly Thank you so much guys The all people inside is very nice very Friendly Thank you so much guys More

Fantastic location, real friendly and attentive people, however, not so transparent on service pricing .... other than that .... excellent and beautiful! ... I will come back however, not so transparent on service pricing .... other than that .... excellent and beautiful! ... I will come back More

Great service and fast will recommend to anyone. The service representatives are very helpful and empathetic. The service representatives are very helpful and empathetic. More

Service was very attentive to all of my service needs, the advisor kept me informed of the progress of my vehicle. the advisor kept me informed of the progress of my vehicle. More

While Cody was responsive, we came to learn that all items listed as an “issue” were not an issue from getting a second opinion. The issue that was a huge problem cause my transmission grinding noise wa items listed as an “issue” were not an issue from getting a second opinion. The issue that was a huge problem cause my transmission grinding noise was a lose bolt that snapped the engine down. I wasn’t even told this was the issue, but a heavy $9k bill of other issues. We want honesty and understanding especially in the economy we are in. I understand in sales you’re job is to sell and convince people of things to up numbers, but to lie and put people in a financial burden on a number of issues that weren’t even an issue. This is all humorous that this issue with my transmission happened the afternoon I left after my oil change with VW Richardson. Not sure how this wasn’t caught since it was in a visible area. More

Always personable, professional and efficient. The new facility is nice and the shuttle service is very reliable. The new facility is nice and the shuttle service is very reliable. More

Poor service. Don’t work with Kari. Needs service improvement. Long wait times. Awful experience Don’t work with Kari. Needs service improvement. Long wait times. Awful experience More

I came back out and received some good advice and answers! An appointment is even now pending answers! An appointment is even now pending More

Great experience all round! Most of the 5-star is attributed to how great the service rep, Kari Hill was. From the minute I got there until I left she was very friendly, profess Most of the 5-star is attributed to how great the service rep, Kari Hill was. From the minute I got there until I left she was very friendly, professional, and helpful. I've been to many VW dealerships before and have never received such great service! More

Fantastic service as always, personable and personalized. Incredibly professional service and work, they are always willing to work with you and accommodate Incredibly professional service and work, they are always willing to work with you and accommodate More