Clay Cooley Volkswagen Of Richardson - Service Center

Kari Hill is the reason I continue to service my car here. She is so helpful and 100% trustworthy in how she operates. She is the first person I have felt this way about since bringing my car here ove here. She is so helpful and 100% trustworthy in how she operates. She is the first person I have felt this way about since bringing my car here over 20 years ago. Zach the technician is also amazing to work with and very trustworthy as well. He won't suggest things that aren't needed and really takes the time to research what was wrong with my car and narrowing it down to the root cause. More

Alex Treber is great! Appreciate his professionalism and customer service. Been a customer with VW since 1990 and the service dept is what keeps me coming back every 4 yea Appreciate his professionalism and customer service. Been a customer with VW since 1990 and the service dept is what keeps me coming back every 4 years for a new lease. Alex Treber keeps the consistent quality and respect i'm used to with Central VW and now Clay Cooley. More

service was great and quick. Got everything done in a timely manner. appreciated the shuttle as well. Got everything done in a timely manner. appreciated the shuttle as well. More

Dealership Service technician does not follow up with return calls I usually wind up calling them back to find out the status of what being done return calls I usually wind up calling them back to find out the status of what being done More

Kari was very helpful and communicated every step of the process. The service was exceptional. process. The service was exceptional. More

DJ was a great service advisor! He took time to thoroughly explain the repairs needed and provided helpful information for my tire purchase. He took time to thoroughly explain the repairs needed and provided helpful information for my tire purchase. More

DJ once again has provided an exceptionally high level of service. Very impressed with the newly renovated service facility. service. Very impressed with the newly renovated service facility. More

Kari Hill was great! She’s attentive, easy to talk to and makes the experience better at Volkswagen! She’s attentive, easy to talk to and makes the experience better at Volkswagen! More

Have always been happy with the work they do! Kari always takes special care of my needs. She keeps me updated on my service. Thank you Kari! Great job! Kari always takes special care of my needs. She keeps me updated on my service. Thank you Kari! Great job! More

Positive experience from first-time customer. I went because of a VW recall on my Golf’s suction jet pump. Service advisor Cat Reyna helped me from beginning when I called to schedule service t I went because of a VW recall on my Golf’s suction jet pump. Service advisor Cat Reyna helped me from beginning when I called to schedule service to the end when he drove up with my washed car. He was professional, informative and efficient as were other staff I encountered. The building was clean and well stocked with complimentary coffee and bottled water. More