Clay Cooley Volkswagen Of Richardson - Service Center

Bob met me within 1 minute of driving into the service bay. He took my information quickly and professionally. I needed four new tires (I knew exactly the brand and model) and I wanted my alignment chec bay. He took my information quickly and professionally. I needed four new tires (I knew exactly the brand and model) and I wanted my alignment checked. I grabbed a complimentary cup of coffee and then settled into one of their comfortable sofas in the customer waiting room. Bob came out about two hours later and reviewed my alignment check. It needed an alignment and Bob said he could give me a $20 discount, which made it reasonable. After discounts, the price of the tires and alignment were competitive with Discount Tire. The tires also came with free rotations and balance for the life of the tires, and free tire replacement for any damage the first year. Very pleased! More

Robert was professional in making the appointment for my oil change and greeted me personally upon my arrival. He kept his eye on the process and assisted in the check out process. He verified that my car oil change and greeted me personally upon my arrival. He kept his eye on the process and assisted in the check out process. He verified that my car was clean as a whistle although it was very dirty when I brought it in. He is a professional in every sense of the work. More

Pete Nicholson and every team member at AutoNation Volkswagen in Richardson, TX provides exceptional customer service. It is a delight to do business with them! Volkswagen in Richardson, TX provides exceptional customer service. It is a delight to do business with them! More

Tony is an excellent customer service rep. He kept a me informed thru out the day on my service status. He could not have been more helpful and showed his concerns for my auto need. He's a great young man. informed thru out the day on my service status. He could not have been more helpful and showed his concerns for my auto need. He's a great young man. More

First time I have met and worked with Pete. Another unidentified person came up to me first, when I pulled in and offered to help, however, they went to go get someone (I guess, a Service Advisor). Tha unidentified person came up to me first, when I pulled in and offered to help, however, they went to go get someone (I guess, a Service Advisor). That is when I met Pete, he saw me standing there looking around and he took charge of the situation. I was immediately relieved and pleased. I told Pete why I was there (primarily an oil change) along with some areas of concern that I wanted checked out and priced but not worked on. Pete followed up via my cell later with all of my concerns addressed. I arrived back at VW to pick up my car. Pete saw me in the waiting room and told me everything was done and just needed to do the paper work. I did not wait very long and was pleasantly surprised by Pete's attentiveness (but, not overdoing it :-) ). He was polite and even offered upfront if I wanted my long-time S.A. instead. I politely declined as I wanted to see how Pete would perform (as I already know how GREAT Tie is!) and he performed outstandingly !! More

Took my car in to get some things taken care of. Because of the amount of work that had to be done, they gave me a ride home and called me when my car was ready. When I got back, the check engine light was of the amount of work that had to be done, they gave me a ride home and called me when my car was ready. When I got back, the check engine light was on. As it was the end of the day and they would be closed the day after, they sent me home in a brand new loaner and took another look at the problem for free. When I got my car back, it was just like new. More

I came in with what I thought was a bunch of burned out bulbs. Steve was very helpful and reported to me that my fuse box was fried. He got me a ride to a restaurant so I could have lunch while my car wa bulbs. Steve was very helpful and reported to me that my fuse box was fried. He got me a ride to a restaurant so I could have lunch while my car was being fixed. I came back from lunch and my car was ready -- great! More

I feel like I'm their best customer when I take one of my VW (2) for service they make me feel that way Thank You AutoNation VW. of my VW (2) for service they make me feel that way Thank You AutoNation VW. More

Pete explain things well. The tires I wanted were not on stock. Instead of having me have to waste another day he found a better tire and was able to give a bit of a discount to fit my budget. Thanks Pete. stock. Instead of having me have to waste another day he found a better tire and was able to give a bit of a discount to fit my budget. Thanks Pete. However I still like the name Boardwalk better. More