Clay Cooley Volkswagen Of Richardson - Service Center

Tie Johnson is a very professional and customer satisfaction oriented person. She is the reason why I don't go to McKinney VW dealership even when newer and closer to home. Oscar Contreras satisfaction oriented person. She is the reason why I don't go to McKinney VW dealership even when newer and closer to home. Oscar Contreras More

Great job. Very responsive and professional. I would recommend Bob and the dealership overall to anyone. They proactively addressed an upcoming service that would have otherwise expired which I appreci recommend Bob and the dealership overall to anyone. They proactively addressed an upcoming service that would have otherwise expired which I appreciated very much. More

Tie is awesome - she always gives her best and makes me feel as if I am the only customer there!! Her attitude is always pleasant and she will go out of her way to make sure the customer is completely sati feel as if I am the only customer there!! Her attitude is always pleasant and she will go out of her way to make sure the customer is completely satisfied! More

I took my Jetta in for service and met with Tie Johnson. She was friendly, courteous and professional and she even picked me up from the DART station when the shuttle service signals got crossed. She was a She was friendly, courteous and professional and she even picked me up from the DART station when the shuttle service signals got crossed. She was a breath of fresh air. More

Had a great experience working with Tie. She is very friendly and went above and beyond to make sure I had a great service visit. I have worked with several service coordinators in the past but once I f friendly and went above and beyond to make sure I had a great service visit. I have worked with several service coordinators in the past but once I found Tie there was no other option! More

I live 20 miles from this dealership and work about 50 miles away - but I still always come back because of the customer service. The people who work in the service department are always helpful, and expl miles away - but I still always come back because of the customer service. The people who work in the service department are always helpful, and explain things carefully. I never feel like they are trying to sell me extra services I don't need. More

It is always a pleasure working with when I visit Boardwalk for car servicing. She always greet me with a smile and her communication about any questions about the services needed on my car is detai Boardwalk for car servicing. She always greet me with a smile and her communication about any questions about the services needed on my car is detailed and informative. More

It is well-known that it is difficult for auto business to earn trust and recommendations from customers. However, Bob King and Jason Lederer at Boardwalk at Richardson impressed me by their professionalis to earn trust and recommendations from customers. However, Bob King and Jason Lederer at Boardwalk at Richardson impressed me by their professionalism and ability to get to the bottom of the situation which every customer could experience at a dealership. I sent my Jetta TDI to their dealership for regular maintenance and found the windshield was broken after I had taken my car home. This situation is of course frustrating in any way. But when I went back to the dealership for an investigation, Bob King, Jason Lederer and certainly myself followed a standard and professional procedure to deal with this situation without any unpleasant argument. During the whole process, Bob King, Jason Lederer demonstrated a strong commitment to great customer service which should be highly commended. This incident has convinced me to do business with Boardwalk for years to come. More

My engine light was on and my inspection was running out at the end of this month. Test showed it needed a thermostat. It was replaced along with all necessary parts, computer was reset, and inspection at the end of this month. Test showed it needed a thermostat. It was replaced along with all necessary parts, computer was reset, and inspection was done. Completely satisfied. Good job. More

Quick service completed efficiently. No problems but for Quick service completed efficiently. No problems but for an oil change this should be able to be completed more quickly. Waiting room very pleasant Quick service completed efficiently. No problems but for an oil change this should be able to be completed more quickly. Waiting room very pleasant and cookies very tasty. More