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Clay Cooley Volkswagen of Park Cities - Service Center

Dallas, TX

4.5
643 Reviews

643 Reviews of Clay Cooley Volkswagen of Park Cities - Service Center

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August 04, 2025

Though my part was backordered which in turn prolonged my service, my advisor Michael Schwartz did an amazing job of keeping me in the loop with daily texts and/or phone calls on my car’s status. Once the pa More

by Chachi.flores05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Schuartz
August 04, 2025

Mike in service did an excellent job at handling my cars issue. Service was kind, prompt, and respectful. I will recommend him. More

by Julianpark023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
August 04, 2025

Great staff, great communication, great service. Michael was knowledgeable and gave great communication. My car was serviced in a reasonable time and was given a loaner car during that time. More

by lov3able2008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hayms Badai
2.0
This rating includes all reviews, with more weight given to recent reviews.
Tamara Mhmd
3.0
This rating includes all reviews, with more weight given to recent reviews.
August 02, 2025

Rickey was the best service advisor I've ever had! If I could give 100 stars I would! More

by aanaya49c.j
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tomi Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robby Robertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rickey White
August 02, 2025

Scheduled appointment for one o'clock for a state inspection didn't leave until close to 3pm. The reason was they said I came when the inspection techs went to lunch. That is not an acceptable reason More

by Solis557
Recommend Dealer
Yes
Aug 02, 2025 -

Solis557 responded

This is an accurate account of my first experience at this dealer. Car was bough at clay cooley Richardson. They stated it should be 90 minutes. I went to get food and an hour later my car had not moved. I was very disappointed. I would have taken the car to Don Herring Mitsubishi. If I knew it would have taken this long. I have taken my vehicle there since 2012

August 02, 2025

Great customer service Fast service knowledge Thank you so so so much TBA k you thank you More

by keykei002
Recommend Dealer
Yes
Employees Worked With
Micheal Schwartz
August 01, 2025

Great customer support Dealership was clean and amenities were appropriate for customers in the wait areas! More

by GRANADOSGUS
Recommend Dealer
Yes
Employees Worked With
Michael
August 01, 2025

I had great service! Very communicative and friendly. The shuttle home was also super nice More

by Allielamb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Schwartz
July 31, 2025

I was very happy for oil change done at your location. I will see you for next year More

by janetlee7145
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robby Robertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 31, 2025

customer service was great and they were very helpful. Would recommend this dealership for service. More

by giltnerjack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robby Robertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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