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Clay Cooley Volkswagen of Park Cities - Service Center

Dallas, TX

4.5
671 Reviews

671 Reviews of Clay Cooley Volkswagen of Park Cities - Service Center

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September 04, 2025

Excellent customer support and respect team focus to do the best for customer meet time schedule constant feedback More

by Ed1656
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tomi Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robby Robertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamara Mhmd
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 04, 2025

I'm still looking for a loaner vehicle until my car gets fixed?But I am on the waiting list at the service department. More

by thebtuinstitute1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tomi Nguyen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robby Robertson
1.0
This rating includes all reviews, with more weight given to recent reviews.
September 03, 2025

They have shown me through their actions to be a reputable and caring dealership. They kept me up to date on all of the work being performed on my vehicle which made me feel comfortable in choosing More

by rodneymiles200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky White
September 02, 2025

Ismael was amazing! ! I came into Clay Colley Volkswagon due to my ID4 signaling me to get it serviced. He was very helpful and extremely professional. Also, great custo More

by monique.payne456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ismael
September 02, 2025

Fast friendly same day last minute service! I will definitely be coming back to this location! More

by Elissabenitez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tomi Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robby Robertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamara Mhmd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcos Rojo
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 29, 2025

Service department is always very polite and helpful and stays on top of the details. More

by fshulsey0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Schwartz
August 28, 2025

Thanks for the car wash Good service thanks for completing the recall. Clean dealership good consumer service More

by drjazz311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tomi Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robby Robertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 22, 2025

I did not give 5 stars because of online scheduling. If the service shop is behind, why list claimable drop off time that are not realistic. I picked a 7:30a time slot. When I arrived, I was asked if I More

by d.serroka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy
August 22, 2025

I never met Robbey Robertson. . I’ve been purchasing vehicles for more than 30 years and I’ve never experienced so many issues until now .. More

by Simon
Recommend Dealer
No
Employees Worked With
Robby Robertson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katherine was my sales rep she misled me on the condition of the vehicle prior to me driving 3 hours away. Gary has been uncooperative with repairing the bumper damage that was identified during purchase and the dealership agreed in writing to repair.
August 21, 2025

Great service, staff was friendly and helpful. Was able to comfortably wait for my vehicle. More

by GRACEYWALKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tomi Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robby Robertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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