Clay Cooley Volkswagen of Park Cities - Service Center

Came in for service and came out with a new Jetta. The service team was very nice. Olivier (sales team) was very helpful and made the experience a pleasurable one. He was able to listen to all of my needs service team was very nice. Olivier (sales team) was very helpful and made the experience a pleasurable one. He was able to listen to all of my needs and then presented me with a few different options. We were able to work out the appropriate financing as well. More

Great customer service! Highly recommended! I came in for an oil change and they were done in less than 1 hour. They have a very comfortable waiting area with complimentary beverages and snacks. My service a an oil change and they were done in less than 1 hour. They have a very comfortable waiting area with complimentary beverages and snacks. My service advisor Aaron was great! She was fast, friendly, and reliable. More

My brake light went out and I went into the dealership to get it replaced. Not only did Ted & Marcus take care of this issue in 5 minutes, free of charge, but Ted also fixed a problem I had with some gum th get it replaced. Not only did Ted & Marcus take care of this issue in 5 minutes, free of charge, but Ted also fixed a problem I had with some gum that had somehow become attached to one of my doors. It looks great now and my brake light works fine again! Great job and I was very happy with the service I received from Ted & Marcus. More

I'd say I've been going to park cities VW for about a year and 67,000 miles later I'm that year I'm still going there I haven't had any complaints and of I have they have been fixed right the first time year and 67,000 miles later I'm that year I'm still going there I haven't had any complaints and of I have they have been fixed right the first time and right then I'd recommend them and I do daily they have kept my 2007 VW Jetta Wolfsburg edition with 150,000 miles on it running like new I can't complain they answer my call when I call unless they are busy if you wanna find a new car and or used I'd say go to parkcities I went to autobahn once to go get an oil change and got looks like I wasn't high class enough to be there when my car is nicer than there's and I pay more now at parkcities I go in and they are like oh shit he's here I give hell but they do it back all and all I'd say they are the best dealership in Texas I've tried others and well I didn't go back and many miles of mine and yeah go to them they the best at parkcities boardwalk V-Dub. Also I drive an hour and half to go to them when there's dealerships close as 20-30 minutes away from me More

Really bad service from the "service" department - bad customer service, bad mechanical service and bad representation. All around this dealership sucks. My first buying experience with VW was horrible customer service, bad mechanical service and bad representation. All around this dealership sucks. My first buying experience with VW was horrible - but I accepted that because I thought I really wanted the car. Sadly I should have walked out of there before buying. Now, after paying off my 2004 VW Passat, I've had nothing but trouble with this car and the people at the dealership. I've spent over $5K in less than 2 years since it's been paid off, on major engine and other problems. The service reps have consistently been rude, arrogant and condescending and have no sympathy or concern for the customer's needs. Totally hate this place. Unfortunately I am stuck now with a VW problem that's going to cost me another $2000.00 - the "oil sludge" issue, for which VW was sued in a class action lawsuit and they lost. (If you own a VW - be sure you understand this problem) VW settlement requires you to have any repairs related to this issue done by VW to have any kind of reimbursement. When I took it to this particular dealership, they were unaware of the settlement and it was just another hassle to deal with. DO NOT GO TO THIS PLACE! more importantly - DO NOT BUY A VW. More

THE WORST EXPERIENCE ALL AROUND!!!? Do NOT buy a car THE WORST EXPERIENCE ALL AROUND!!!? Do NOT buy a car from Boardwalk VW and do NOT service your VW at this location. My husband bought his 2nd VW fro THE WORST EXPERIENCE ALL AROUND!!!? Do NOT buy a car from Boardwalk VW and do NOT service your VW at this location. My husband bought his 2nd VW from this location, because they could not fix his first car. Upon purchasing our new car, the agent wrote the contract wrong, with a higher sales price. He rushed us through and did not explain anything. We returned a few days later to get a new contract drawn. The agent was less than happy to help us. A few months after the purchase, the sunroof got stuck opened. We took it in and they "fixed" it. A month later, the radio went out. VW assured us that we would get a new radio in a few days. We called and called, but nobody could give us status on the radio. Two weeks later, we went to VW and was told that the radio sat in their office for a week and had to return it to the manufacturer because WE did not call to check status. A week after that, the sunroof glass busted while driving down the highway. Glass shattered all over the car. We took the car in and they said it was not covered under our warranty, because they could not prove that we did not break it ourselves. They still could not give us status on the radio. We had to call our insurance company to cover the sunroof. At first, they told us that it was just the glass needing to be replaced...but ended up being the whole sunroof needing to be replaced ($1,800). The service managers push blame on other service managers and we are very unhappy. WE WILL NEVER RETURN More

Classic failure on late 90s VW models: power windows fail. They "fixed" it: they left a broken wire in the door, and used the dealer toolkit to repair the window regulator instead of replacing it. fail. They "fixed" it: they left a broken wire in the door, and used the dealer toolkit to repair the window regulator instead of replacing it. All that for ... $300 (just bought the part for $50; genuine is $100) CROOKS ! More