Clay Subaru

Joey alllain is the very best!! Joey allain, is the best finance manager in the industry, he will do everything in his power, to get you into the car of your dreams, clay subaru, is Joey allain, is the best finance manager in the industry, he will do everything in his power, to get you into the car of your dreams, clay subaru, is very lucky to have him there, he is truly an enormous asset to there dealership, thank you, Steven f, More

Most dishonest service; lied about previous service done. I purchased a 2013 subarau crosstrek last year with 28,000 miles, the car and my service experience has been and continues to be so poor I would never I purchased a 2013 subarau crosstrek last year with 28,000 miles, the car and my service experience has been and continues to be so poor I would never again recommend this dealership again even though my husband and I have purchased 4 cars here. After returning several times last year within a week of purchasing my car complaining of the car shaking when the car braked and initially being told there was nothing wrong and then told the brake pads and roters were worn and given an invoice saying they were replaced. The issue was never completely resolved but a year and 10,000 miles later when then the brakes were now metal on metal we were told that the front brake pads and routers needed to be replaced and that last year the rear brakes and pads were replaced. When we picked up the car today I was told when I saw the service history that the rear brake pads and routers were replaced but only the front routers because the pads did not need to be replaced. After speaking with the service manager the story was confirmed only the routers were replaced and that this was common for routers to need to be replaced in 10,000 miles. I located my receipt from last year indicating that the pads and routers needed to be replaced because they were worn below an acceptable level. When I reached out to the service manager he said he couldn't know what happened since so many cars are serviced here. Being lied to 3 times in the course of 2 days and spending $600.00 on work that I don't know was even done before or done properly is not only dishonest but dangerous. Not only was I lied to repeatedly I was never offered compensation for poor workmanship if it was done last year. I will be following up with national subarau, the attorney General's office and the Better Business Bureau. Please beware of this service department, especially if they are repairing something on a warranty. Addendum: The service manager Edwin Hernandez was not in the day my car was worked on, instead I spoke with an assistant service manager as well as the service representative. Mr Hernandez, as a result of my posting my dissatisfaction did reach out to me. Although he also thought the job and receipt were coded wrong last year, he understood my frustration and continued questioning since the brake rotors failed so quickly. He at least treated me with respect, and offered an understanding and compassionate ear. I will try to use this service department again, but will deal with Mr Hernandez. I would recommend that any questions or concerns regarding service be addressed with Mr Hernandez. More

Finance manager is the very best, Joey, Allan, is the best finance manager in the world!! He will go above and beyond to get you into a car, he is the best!! Joey, Allan, is the best finance manager in the world!! He will go above and beyond to get you into a car, he is the best!! More

Sales of my new/used Impreza My sales person, Tony Chahwan, was most pleasant to work with. He was extremely knowledgable, curttious, not pushy, patient and helpful. He went the My sales person, Tony Chahwan, was most pleasant to work with. He was extremely knowledgable, curttious, not pushy, patient and helpful. He went the extra mile. The next day, he dropped my old car off at my house! He answered a sensitive question about selling my old car, the signing of the title over to the new owner. The service department stayed late in order to detail my car so that I could take it that day. I could not have had a better car buying experience! Sincerely, Emily Caner I could not More

AMAZING! I have been using Clay Subaru for the past 2.5 years and have been completely satisfied! Today we traded in our 2011 Legacy for a 2014 Legacy and are I have been using Clay Subaru for the past 2.5 years and have been completely satisfied! Today we traded in our 2011 Legacy for a 2014 Legacy and are extremely happy with the hard work that Joey put in to help us trade our car in! He always goes above and beyond to help my family and I out. We have bought 3 cars through Joey and hope to be buying another car within the year! Thank you Joey and Joe for making us feel like family and helping us out! We will make sure to spread the word and send more of our friends and family your way! More

Airbag replacement became car purchase The purpose of my visit was to have the infamous air bags replaced on my 9 year old Subaru. I had no intention of buying a new car, as I was happy wi The purpose of my visit was to have the infamous air bags replaced on my 9 year old Subaru. I had no intention of buying a new car, as I was happy with the reliability of the old one. Harvey Rain did a good job in convincing me of the advantages of this new improved vehicle. More

Helpful Harvey Rain was very helpful. We were there today because we had some questions about some of the functions of the car. He was immediately availab Harvey Rain was very helpful. We were there today because we had some questions about some of the functions of the car. He was immediately available to help us and answered our questions. More

Great Experience with Harvey Rain Was not looking forward to buying a new car, it is such a hassle. Mr Rain made it easy. He gives Car salesman a good name. Rare in this line of work. Was not looking forward to buying a new car, it is such a hassle. Mr Rain made it easy. He gives Car salesman a good name. Rare in this line of work. More

Perfect Harvey Rain was excellent. No hard sell tactics or pressures in any way. Mr. Rain knows what he is doing. Most Professional. Will not hesitate to re Harvey Rain was excellent. No hard sell tactics or pressures in any way. Mr. Rain knows what he is doing. Most Professional. Will not hesitate to recommend him. Joe Allain made the experience with finance pain free. His explanation of the finance process was superior from past experiences. More

HORRENDOUS Experience Was quoted two different prices, then when I received my bill it was yet another price, hundreds of dollars higher than I was originally quoted!! When Was quoted two different prices, then when I received my bill it was yet another price, hundreds of dollars higher than I was originally quoted!! When I called back to dispute my bill, (because I had not picked up the vehicle someone else did) I was put hold while getting Nikki then she had supposedly left for the day even though it was only 4pm and her manager had also then left for the day, I was told. There was no one I could speak to and I was hung up on!! More