Clay Subaru

We had a bad experience at this dealership. We signed an agreement and were given the keys to a new Impreza. They told us we could take the car home that night but we decided to come Sat afternoon. The next agreement and were given the keys to a new Impreza. They told us we could take the car home that night but we decided to come Sat afternoon. The next morning I received a frantic call from a salesman saying the car had been ordered for another customer and when could we bring the keys back. Instead of calling our lawyer we brought back the keys. There was no apology from Management and we have not received our deposit back. They are a very unprofessional and poorly managed dealership. I have never had such a poor experience buying a car. More

I had the awesome pleasure of purchasing my latest vehicle at Clay Subaru...the staff was very friendly and courteous. By far the best dealership I've been in all the releases tht I've ever had to dea vehicle at Clay Subaru...the staff was very friendly and courteous. By far the best dealership I've been in all the releases tht I've ever had to deal with and there has been a few. Thumbs up to Mr. Patrick Francillon on a job well done, he provided me with an awesome deal. I am a very happy customers and will refer others who are currently looking to purchase a car. Thanks Clay Subaru!!!!I More

Great customer service they explained the car I was looking at very well an helped with all my questions would recommend them to anyone. They were not to pushy like some dealers I have dealt with in th looking at very well an helped with all my questions would recommend them to anyone. They were not to pushy like some dealers I have dealt with in the pass. My overall experience went well. More

I found a car I liked on claycars.com most places I shopped the cars online where never really on the lots. That was not the fact when i went to Clay Subaru. I was greeted by Paul and offered Coffee or shopped the cars online where never really on the lots. That was not the fact when i went to Clay Subaru. I was greeted by Paul and offered Coffee or Tea or "FRESH BAKED COOKIES" as soon as I stepped in the building. Which I really appreciated. Car shopping isn't easy,but Paul & Patrick made things simple for me and my family. I love my new SAAB 97x it is fun to drive but sucks on gas. More

I stopped in for a new car. I needed something with a little more room. I was a honda civc owner with an expanding family. I was greeted by the staff upon walking into the showroom. I worked with Patrick little more room. I was a honda civc owner with an expanding family. I was greeted by the staff upon walking into the showroom. I worked with Patrick, I told him what I was interested in and he took me on a test drive of the Legacy. It drove smooth and had a lot of trunk space and a roomy backseat. Other dealer tried to push me into SUV's but those are a bit much for me. I hate sitting high up. Anyway patrick was very patient with me and all of my 2100 questions, I ended going with the Legacy and it has been the best decision. I loved how he was honest about everything and i didn't feel like a idiot after signing the paperwork. Happy with my purchase! More

My purchase thru Clay Subaru was one of the best that I have experienced. Everyone that I dealt with was friendly and helpful. There was no arm twisting involved, and they worked very hard to get me the ca have experienced. Everyone that I dealt with was friendly and helpful. There was no arm twisting involved, and they worked very hard to get me the car that I wanted. My salesman was very knowledgeable about the car and spent a great deal of time going ovet the car and explaining how everything worked. That was very impressive to me, and definitly made transitioning to a new car easier and less confusing. I walked out of Planet Subaru, and after owning a few Quirk cars and experiencing their hard sell, I didn't even walk thru their doors. The extra drive to Norwood was well worth it! More

We were immediately greeted at the door and the positive experience started from there. Mr.Cohen led us through the entire process and was very accommodating. He was also very knowledgeable about the prod experience started from there. Mr.Cohen led us through the entire process and was very accommodating. He was also very knowledgeable about the product, the Subaru Outback. We ended up with a vehicle that we wanted at the price we wanted. We did not feel that he was trying to up sell us. Mr. Cohen was very helpful in coordinating the installation of our additional accessories and advised us on a couple of accessories to by in the future. We love our car so far and appreciate the courteous sales and customer service. Thank you. More

This is a very bad dealership and they often have prices listed online that are very different from what they list on the lot. If you are going to buy anything from them first go to their website print out listed online that are very different from what they list on the lot. If you are going to buy anything from them first go to their website print out some prices and then compare them to the prices on the car. Trust me you will see what I am saying I reported this to the BBB they did nothing. More

We have shopped for cars at many dealerships - struck deals at some and walked out of others. However, in none of them have we received as bad a treatment as in Clay Subaru! A dealership may beat a compe deals at some and walked out of others. However, in none of them have we received as bad a treatment as in Clay Subaru! A dealership may beat a competitor's price or not. Whatever they choose to do, they cannot treat their customers with utter disrespect. That is exactly what happened at Clay Subaru! It was our misfortune to be stuck with an extremely rude salesperson named Chris. While we had better offers for a 2013 outback from other dealerships, the color of the vehicle here appealed to us and hence we went in for a test drive. However, right from the moment Chris heard our offer (which was based upon other competing offers), his rudeness knew no bounds. He walked out right in the middle of our conversation for the reason that we hadn't brought the competing offers as e-mail printouts! He would repeatedly interrupt our conversation and behave as if he is paying us to buy the car when it was the other way around! It was a hellish experience that day! There are several good Subaru dealerships in the Mass/RI area that treat their customers well and are also competitive in pricing - so, please avoid Clay Subaru at all costs! More

I can't believe this so called manager is even employed. I was going to write a long, drawn out reason for my dissatisfaction but just read the other reviews about him and you will see why I am so upset as I was going to write a long, drawn out reason for my dissatisfaction but just read the other reviews about him and you will see why I am so upset as well. He swore at me, treated me like a nuisance, and was the most unprofessional person I have ever dealt with. STAY AWAY FROM CLAY! More