Clay Subaru

I brought my car in for service 9/19/2011 and left completely dissatisfied. My service engine light was on and I needed an oil change, I had been bringing my car there for over a year for oil changes completely dissatisfied. My service engine light was on and I needed an oil change, I had been bringing my car there for over a year for oil changes so I thought I would have them diagnose it and more then likely service it. The total for an oxygen sensor and oil change was $ 476.03 which to tell you the truth sounded awfully high. Does it take over 2 hours to change an oxygen sensor? I don't think so. I had someone go over the charges with me before I left. I turned out of there and within a few minutes noticed that my steering wheel had been torn up on the lower left portion. I turned back and went back figuring if I'm going to pay 476.03 they should be able to fix my car without tearing up my steering wheel. I showed it to the service manager who promptly felt it and told me it felt like it wasn't "fresh"??? I honestly know for a fact that wasn't there when I dropped the car off, and truly I wouldn't have gone back to be confrontational. He than said "There's no was I'm putting a new steering wheel on" It's funny the bottom of the invoice says "If you are not completely satisfied call me" What a crock! Don't go here, and I'm certainly voting for the "right to repair" next time around. This dealership is not different than all the other bad ones!! Don't go here! And I'm for real and will tell anyone my story and show them the tears More

I would never buy a car from this place. We were quoted a payment on a car a week before my girl friend and I showed up to make the purchase. The person that quoted the price was the sales manager who I spok payment on a car a week before my girl friend and I showed up to make the purchase. The person that quoted the price was the sales manager who I spoke with over the tephone with and agreed on a payment which was $310 but could not remember the number only that we did speak over the phone,great job Mr Patrick Francillon,second response was perhaps I made a mistake. This was a $50 dollar a month mistake. When trying to reason with him he was rude and unprofessional. Ended up trading out of the Subaru into a different make but if this is how Subaru allows their dealers to treat customers, we have made a very wise desicion. It is a joke that on their website they claim customer service is very important to them!! More

I invested many hours researching Subaru models and dealerships before deciding that I wished to purchase a pre-owned Legacy Limited, 2009 or 2010. I visited a couple of highly rated local dealerships dealerships before deciding that I wished to purchase a pre-owned Legacy Limited, 2009 or 2010. I visited a couple of highly rated local dealerships who did not have the particular vehicle I wanted and although they said that they would check with other dealerships and work with me, they did not(in particular Quirk Subaru in Braintree who wasted my time). I initially disregarded Clay Subaru in Norwood because of unfavorable reviews that I had read on this site but happened to be passing by it a week ago Sunday and decided to stop by. I had the very good fortune to meet Bruce Ingram. His knowledge, patience and personal touch went a long way toward convincing me to work with this dealership. He did a great job comparing/contrasting the various pre-owned models that they had in inventory. He answered questions thoughtfully and I never felt that he was fast-talking through any questions that I had. Phone calls and questons were responded to promptly and professionally. I purchased a car which was ready as scheduled. Management personnel with whom I engaged, were professional. I had the very clear sense, which began with Bruce, that this dealership was serious about upgrading its rating. I am very satisfied with the transaction and would recommend this dealer. Do ask for Bruce Ingram. More

This dealership was absolutely the worst! I had such an awful experience trying to buy a car from them. I was trying to buy a 2010 or 2011 Outback. So I received quotes from different dealerships. Their pr awful experience trying to buy a car from them. I was trying to buy a 2010 or 2011 Outback. So I received quotes from different dealerships. Their price was the highest at the first place. But they are the closest. They said they could talk about the price and somehow cheated me into it. After the test drive, they didn't want to negotiate the price at all. The price of their 2010 is even higher than 2011 when compared with all other dealership! I have wasted a lot of my weekend time for awful experience. So stay away from them! Especially for those who live close, it's worth driving to any other dealership. More

I brought my '07 Impreza wagon here for a check engine light. I spoke with the service dept. manager over the phone before stopping by. When I got there, he was pretty accommodating of the numerous ques light. I spoke with the service dept. manager over the phone before stopping by. When I got there, he was pretty accommodating of the numerous questions I asked and very professional. He agreed to have a technician come out and speak to me when I requested. The performed work that was under warranty and the problem has not resurfaced since then (two months ago) -- additionally the work was done very quickly (about an hour to diagnose and replace the catalytic converter). They also told me that there was a problem with the valve-timing, which I researched online and found is a common problem with this model, but I did not feel comfortable enough with these people to spend $600 fixing something I can't see with my own eyes. In the two months since, whatever it was with the valve-timing hasn't set off any check engine lights. Overall I would give the service department here an "A". It's strange because I used to work at a Toyota dealership, where the service department was pretty grimey, run-down and unpleasant to look at, but the service team was full of really top-notch people who did excellent work. It's difficult to fork over money for some service that you can't see in front of you or immediately judge the quality of with your eyeballs. I highly recommend Prime dealerships if you are considering a non-Subaru vehicle, by the way. I had a first hand behind-the-scenes glimpse of their operation as a salesperson and can vouch for the fact that they won't screw you (I no longer work for them or for any dealership). More

We purchased a new 09 outback in April 09 thru Joe Mancuso for my wife. He was honest, and straight forward. This month when I went to buy a a 2010 Forester for myself I also dealt with Joe. I test Mancuso for my wife. He was honest, and straight forward. This month when I went to buy a a 2010 Forester for myself I also dealt with Joe. I test drove a 2010 Forester Limited and a 2010 Forester Limited XT. I loved how both of them handled, and really like the look of the XT. I decided the bottom line price they'd give me with the accessories I wanted would determine which one I purchased. Unfortunately, at that point the sales-manager got involved- He was, in my opinion, so uncooperative before we even started that he blew the deal. I ended up purchasing a 2010 Forester XT, which is a cheaper model, at a different dealer. I really like and trust Joe, and hope to be able to purchase Subaru's ( used )for my son and daughter with-in the next 15 months or so thru Joe, however, I pray I won't have to deal with that particular sales-manager. I liked Clay Subaru, Things were ready when promised ( our 09 Outback), they were friendly, and knowledgeable ( except for the one individual) and I would of preferred to have bought my 2010 Forester from them. Philip.Anastasia@gmail More

I leased a 2010 Subaru Outback, had a fast, smooth transaction with Mike Shtalman (the Russian guy as he was called by an earlier reviewer). Mike looks to be a very knowledgeable, patient, and friendl transaction with Mike Shtalman (the Russian guy as he was called by an earlier reviewer). Mike looks to be a very knowledgeable, patient, and friendly guy. He doesn't mislead and doesn't insult buyer's intelligence. The car wasn't available right away as it was just the start for this model, but I got regular updates from Mike until the car arrived. The finance manager (don't recall his name)wasn't all that good (he tried to sell us gap insurance which was included in the lease for free, but apologized when I pointed that out to him). I noticed there is a new finance guy when I brought the car for the service. All in all, a very good transaction. More

My experience at this dealership was terrible. My wife and I were looking for a new Outback so we decided to go to this dealership because it was the closest Subaru dealership to our house. We took a test and I were looking for a new Outback so we decided to go to this dealership because it was the closest Subaru dealership to our house. We took a test drive but weren't sure if we actually wanted to ink a deal that day. The salesperson was pretty pushy after the test drive so we sat down at the table to discuss next steps. We threw around some numbers but he agreeded to show me the invoice that showed the dealership paid $200 less than sticker. I figured it was a bogus invoice. I made an offer well below invoice knowing that the dealership got a $700 rebate from Subaru for each car they sold. He went to his sales manager and came back and offered to split the difference. I agreed and we shook hands. He said he just needed to know about our trade in and how much we were putting down so that his finance guy could get the paperwork started. I told him that we didn't have a trade in and we were putting 40% down in cash. It took him 10 mins to come to tell us that the sales manager vetoed the deal and we needed to pay full sticker. I left in disgust. I wasn't sure if the sales guy was incompenent or the sales manager was shady. Given the lack of trade in I am guessing they figured they couldn't rip me off on the deal to make the transaction profitable enough. The salesperson called me 30mins later to say he could do the deal at the price we agreed on. Needless to say I didn't return the call. More

Having read the reviews on here prior to going to Clay Subaru I had made my mind up this was going to be a test drive only experience and then go else where to buy. We went there and were greeted by Mike Subaru I had made my mind up this was going to be a test drive only experience and then go else where to buy. We went there and were greeted by Mike S (Russian guy). He was very relaxed, non pushy and basically easy to get along with. We test drove an Impreza which was nice but I was also interested in the Impreza WRX wagon (Hatch). They didn't have any new wagons on site but the Sales Manager (another Mike) was driving a 2009 Impreza WRX sedan and said take this for a drive and see what you think, he even said we could take it for the night if we wanted and bring it back the next day! So we (my wife and I) were debating the options as she was also keen on the Subaru Tribeca (we were trading a Ford Explorer and I have a Audi TT, so a Tribeca would be the obvious choice, even if the WRX was distracting me...). Both Mike's were very relaxed and not pushy at all. We didn't know what to do so Mike suggested we come back Monday and he would have a 2008 Premium Tribeca that had just been traded ready for us to look at and would get a 2009 WRX Hatch delivered too so we could look at both. We went back monday and sure enough both cars were there ready for us to look at and drive. By this point we had a good feeling about who we were working with and I had done a lot of research on pricing for both (KBB + an extensive search of inventory in a 100 mile radius) so it was now a case of which one we wanted and negotiate the price. We chose the Tribeca, which was priced right where we expected and was fair based on the research I'd done. We did though mange to get $1500 off that price which I'd like to think was based on the amount of effort they had put in (i.e. they really wanted/needed to close a sale based on the time invested) and the relationship we had built up with them over the last few days. The other key was that the amount we got for the trade was what I asked for and most importantly was agreed on when we were looking to buy brand new. This figure didn't change when we switched to the one year old Tribeca. The other very refreshing thing was after the deal was done they were very proactive and took the lead to get everything done within two days (registered, plates, sticker, etc) so it was ready for the day we asked to pick to up. We got a fully loaded one year old Tribeca for 2200 less than I had seen listed anywhere in Metro Boston and we got $500 more for our trade than KBB list (and $1500 more than we were offered when looking at the (very poor and basically rude) Mazda Gallery dealer just up the road from Clay Subaru. So in summary I think it probably comes down to who you are dealing with, when you go in and I think having an open mind helps! We were very lucky and i can say without doubt this was the best experience we have had with any dealer.... Hope this isn't a one off and others have positive experiences too (that they would like to share) More

I read all the bad reviews for this place..geeze maybe I should not have bought there, but when I went to Subuaru in Norwood I already knew what car I wanted, went and picked out the car for the salesman an should not have bought there, but when I went to Subuaru in Norwood I already knew what car I wanted, went and picked out the car for the salesman and took it for a ride. The price was no problem and got 100K warranty for car. Bought a 2005 Subaru Forester LL Bean Edition with huge roof and leather. Still own it and bring it in for service there for specific things that my neighborhood guy cant do. More