Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake

This is our 4th purchase from this dealer within the past 10 years. Jerrid was wonderful to work with. He made this a very stress free process from the initial outreach. We had a few questions about the Jeep 10 years. Jerrid was wonderful to work with. He made this a very stress free process from the initial outreach. We had a few questions about the Jeep that were not listed and he found the answers for us right away. I do not remember the finance guy's name but he was also very helpful and clearly explained everything. He also did not push us into anything, but moved options around until we had the coverage we needed. More

Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake is curious and keeps the customer up to date on the progress of being serviced. curious and keeps the customer up to date on the progress of being serviced. More

Luis was great. I’m a very happy customer. Great staff overall! Loving my new truck I’m a very happy customer. Great staff overall! Loving my new truck More

Had great service Austin was always keeping me updated on my vehicle and made the process super easy. my vehicle and made the process super easy. More

Great Service. I didn't have to wait long and I was given an Uber ride back to work. It was a good experience and they cleaned my Jeep as an additional nice thing. I didn't have to wait long and I was given an Uber ride back to work. It was a good experience and they cleaned my Jeep as an additional nice thing. More

I have purchased 2 vehicles at this dealership and each time has been a great experience. Typically I dislike a dealership process but the guys at Big Star know this and go the extra mile to make sure that time has been a great experience. Typically I dislike a dealership process but the guys at Big Star know this and go the extra mile to make sure that I'm satisfied. More

The service is great but the communication between the cst service rep n customer needs improvement , no daily update when your vehicle is in the shop, at least a text sent to say no update or they are st cst service rep n customer needs improvement , no daily update when your vehicle is in the shop, at least a text sent to say no update or they are still working on it, I’ve had it there four times sometimes I’ll send a text no reply so then I have to call and ask for my rep, sometimes it went two days and no response so I have to call then they tell me what’s going on but at least some communication, I’ve even had where they told me they were calling me and they seem to be off that day and didn’t tell me so I had to run and get my vehicle at the last minute this happened twice that’s about it. Thank you. More

Great place got 2 cars from there and my next one will come from there come from there More

Great service and attention to detail. Vincent was excellent amd also the rental department did a great job. The shop foreman was able to diagnose my vehicle and repair it in record time. Vincent was excellent amd also the rental department did a great job. The shop foreman was able to diagnose my vehicle and repair it in record time. More

Not pleased . Car comes back unfinished. Not happy customer. I have to call them and bring the car back in to have them finish with they were supposed to finish. Car comes back unfinished. Not happy customer. I have to call them and bring the car back in to have them finish with they were supposed to finish. They don't find out the problem until the second time usually of me bringing it in I have to basically diagnose the car myself I've called several times to customer service I have not got one reply back so yeah I give you a poor review More