Clement Chrysler Dodge Jeep Ram Florissant

Worst experience I’ve had since I purchased my vehicle. Extremely poor customer service. I was even given a different service writer. Extremely poor customer service. I was even given a different service writer. More

Vehicle sits for several days to almost two weeks without any communication from the advisor. any communication from the advisor. More

My son had missed work because they had him there all day for a recall. for a recall. More

In March I bought a used Chevy Spark from this dealership and frankly it's be one of the most unpleasant experiences of my life. Initially upon buying the car I only received a valet key, no actual keyfob and frankly it's be one of the most unpleasant experiences of my life. Initially upon buying the car I only received a valet key, no actual keyfob, so every time I unlocked the car the alarm went off- not to mention the annoyance of having to insert the key every time and unlock the driver's side before I could unlock the car for any passengers, no unlocking the whole car at once. They said they would get me a keyfob. Great! It takes 3 months before I finally get the stupid thing and the entire time I'm waiting I receive no regular updates. Any time I call it's Oh we're working on it. How hard is it to order a stupid part online? I could do that myself but then I have to likely wait another 3-4 months to be reimbursed my money. Eventually the salesperson I was in contact with just stopped returning my calls altogether. When I tried to contact the parts manager directly he just happened to be "at another dealership" that day and they were very reluctant to tell me his name so I could get ahold of him when he was (allegedly) back at the dealership. He was supposed to call me back that day or the next. You know the drill- that didn't happen. I spoke with a Chevy dealer in anticipation that they would be the ones programming the keyfob and they tell me I need two fobs, because that's just the way newer GM cars work. This was before I was flat out ignored by everyone at Clement and I relayed to them in person that the car HAS TO HAVE TWO FOBS in order to even program one. Guess how many they give me? That's right, only one! So now I have to play another freaking game of chase to get the second fob, when I have a job and 500 other things I'm doing in my life and I can't just sit in their show room every day. Because trust me, I would sit there every day so they couldn't ignore me. But this dealership does not care at all about customer service it seems. Once you buy the car, good luck getting any care them. Now I have to have the throttle body replaced on my Spark after owning it 4 months (why didn't that get noticed during any presale inspections?), but the Chevy shop can't do it because the extended warranty only allows Clement to work on it. Now I have to get my car towed from the Chevy shop to Clement and guess what? I can't get ahold of anyone in the Clement service shop on the phone! What a surprise! If you value your time and money, don't buy from this dealership. Because it sure seems like they only want your money and don't care one lick about your time. More

Took my truck in with a taillight out. After 2 hours hours I was told my taillight needs to be replaced (really?) But t hey don't have the replacement, come back tomorrow. Oops, the tail After 2 hours hours I was told my taillight needs to be replaced (really?) But t hey don't have the replacement, come back tomorrow. Oops, the taillight didn't come in on the truck but no one called to tell me. Come back tomorrow. Next day, well it's not the taillight, have to diagnosis the problem. Thought you already did that? Now we think it's the wiring harness, have to order that, come back in a few days. Third try got the problem fixed. On visit 2 and 3, I got a call asking if I was going to keep my appointment,,,when my truck had been in the service department for 3 hours. WTH? Clement has bought up a bunch of dealerships that took really good care of their customers, offered loaner cars or pick up service. Clement offers a waiting area or rentals, when they're available. Good customer service is lacking. Not in their employees, in their policies. More