
Clement Ford
O'Fallon, MO
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F-150 platinum The no pressure services that I receive in the past and present is the reason I keep returning to Marshall Ford. I totally enjoy dealing with Lynn Do The no pressure services that I receive in the past and present is the reason I keep returning to Marshall Ford. I totally enjoy dealing with Lynn Downey. This is the 4th vehicle that I have purchased from this dealership. More
Communication Terrible communication. My wife and i believed we had a deal set up Wednesday. the sales said he would go get the trade secured from the other dealer. Terrible communication. My wife and i believed we had a deal set up Wednesday. the sales said he would go get the trade secured from the other dealer. When preparing to go in to finalize everything on Friday, I texted the salesman since he had bet gotten back to me to see if he knew when the vehicle would arrive. The guy says ”Let me check” then admitted he never actually secured the vehicle from the other dealer. Total let down. There are plenty of other ford dealers that are dying to take your money. Go elsewhere where they wil at least tell you what’s going on. Edit: later they tell me they sold it on Thursday. Lol... so... tell me on Thursday, yeah? More
Great service The service manager saved me some money on the tire rotation. I asked for balancing too and he said I didn't;t need it. The service manager saved me some money on the tire rotation. I asked for balancing too and he said I didn't;t need it. More
OUTSTANDING SERVICE DEPARTMENT. THEY LISTE3N TO YOUR NEEDS AND GO OUT OF THE WAY TO MAKE SURE THAT YOUR VEHICLE IS RIGHT, THE 1ST TIME. GREAT FOLKS! DEPARTMENT. THEY LISTE3N TO YOUR NEEDS AND GO OUT OF THE WAY TO MAKE SURE THAT YOUR VEHICLE IS RIGHT, THE 1ST TIME. GREAT FOLKS! More
The service department is very professional and friendly. They made sure I understood what they were going to do to diagnose the issues with my van and explained what they were going to do to resolve the is They made sure I understood what they were going to do to diagnose the issues with my van and explained what they were going to do to resolve the issues. All done in a very timely manner. Thanks Zak Ketts for you excellent knowledge and workman ship. More
Marshall Ford service department is customer friendly, priority focused and committed to customer service. My service work was planned, scheduled and followed up by a courteous, knowledgeable team to my s priority focused and committed to customer service. My service work was planned, scheduled and followed up by a courteous, knowledgeable team to my satisfaction. More
Fast with no back and forth 2020 FORD F 150 Raptor. Made one offer no back and forth...great price! Darnell was a great salesman. Marshall Ford is the place to buy from. 2020 FORD F 150 Raptor. Made one offer no back and forth...great price! Darnell was a great salesman. Marshall Ford is the place to buy from. More
Great service This dealership is always very helpful when it comes to service. We have bought several cars from this dealership over the years. The Sales staff is This dealership is always very helpful when it comes to service. We have bought several cars from this dealership over the years. The Sales staff is awesome! More
Routine service Our routine visit for the Works Package was scheduled with Megan efficiently & promptly, and the service was performed in less time than we anticipate Our routine visit for the Works Package was scheduled with Megan efficiently & promptly, and the service was performed in less time than we anticipated. Service at Marshall is always great! More