Clement Ford
O'Fallon, MO
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Made an appointment today changed at 9:30 on Saturday, April 20 so I drop my car off at 3 o’clock on the appointment was 9:30 AM. The service guy told me that since I was early they should be able to get April 20 so I drop my car off at 3 o’clock on the appointment was 9:30 AM. The service guy told me that since I was early they should be able to get to my car pretty quickly there was six ahead of me. I said OK, I left I had 230. I called the service center back three times then hung up on me twice the third time I talked to the service guy. He said they just now getting up on the rack now getting up on the rack he said since I dropped it off. There was no hurry I said, bull crap I told him just call me when it’s ready and I’ll come pick it up at 3:45. He calls me and tells me the truck is ready and for me to come pick it up 20 minutes away. I called him nine times between 345 and 357. No one would answer the phone, so I drove out there and talk to the gentleman in the sales center and he was real nice. He said he’ll get a hold of the manager to see what they can do to him. He said he wasn’t. I said I have a key to pay until Monday he said no he’s not doing anything and if I try to take the truck, he’s gonna call the police , I said he said not my problem This guy is a real jerk, These people don’t care about their customers They are rude. They’re not helpful and now I have to takeoff work on Monday to go get my truck. My appointment was at 9:30 in the morning so I will go back to this place and I will never have a good thing to say about them More
Scam Service Department. Quoted ZERO dollars for repair. left with an invoice showing I owed ZERO DOLLARS. On way home from dealer they called and asked me to come back be Quoted ZERO dollars for repair. left with an invoice showing I owed ZERO DOLLARS. On way home from dealer they called and asked me to come back because I owed over $3,000! SCAM! More
The vehicle we were interested in was advertised as $18,500 on cars.com. Upon arrival at the dealership we were then informed that the price was actually $21,500. We were told the $18,500 price was on $18,500 on cars.com. Upon arrival at the dealership we were then informed that the price was actually $21,500. We were told the $18,500 price was only for preferred customers and only if we wanted to finance through the dealership. We already have financing and could have bought the vehicle outright that day. Their loss on a sale that day. Maybe next time advertise the actual vehicle price instead. Bad form… More
Purchase of a new vehicle plus premium added on. Finance department is absolutely atrocious to deal with. They care nothing but up selling and getting you to commit to things you don’t need. Rather Finance department is absolutely atrocious to deal with. They care nothing but up selling and getting you to commit to things you don’t need. Rather than listening to your needs terrible place to deal with. Do not buy anything from this company if you’re from out-of-state More
Call was a true pleasure to work with! We’d reckon for sure! We love our new truck! We’d reckon for sure! We love our new truck! More
Very easy and friendly to work with. I would recommend them to anyone. Just not people who write a review while PMS ing I would recommend them to anyone. Just not people who write a review while PMS ing More
The price you see is not the price you get. Add $3000 for fine print Add $1500 for some nonsense protection package Add $600 “doc fee” Add $200 for nitrogen in tires (no joke) Avoid. Add $3000 for fine print Add $1500 for some nonsense protection package Add $600 “doc fee” Add $200 for nitrogen in tires (no joke) Avoid. More
Bought a used vehicle in September of 2022. Two weeks after I bought it, the water pump went out. It was. Used Jeep with only 32,000 miles so it SHOULD have been covered under manufacture warra Two weeks after I bought it, the water pump went out. It was. Used Jeep with only 32,000 miles so it SHOULD have been covered under manufacture warranty. I say should have because MOPAR said the work had to be done by a Jeep dealer. To my surprise I got a call from the Jeep dealer asking who was going to cover the bill. I said it should still be covered under the manufacturer warranty. Her response was that normally that would be true but when they ran my VIN, it came back as a Canadian registered vehicle. I had no idea nor did I even know what that meant until she explained it to me. It went back to Clement and they were nice enough to fix it. Now with only 57,000 miles on it, it is in getting a new transmission. Thankfully I had bought an extended warranty at purchase so I will only be out my deductible BUT had it not been a Canadian registered vehicle this would have also been covered by manufacturer. Now when I pick it up from getting a new transmission, MOPAR will not warranty it at all because it is a Canadian vehicle like it would have, had it been a US vehicle. I was not told that the vehicle I was purchasing was a Canadian vehicle before I purchased it. This was a shady deal at best! Had I been told that this vehicle was a Canadian registered vehicle prior to purchase and what that meant, I would not have purchased this vehicle. NEVER AGAIN! More
Matt was very helpful easy to talk to He helped me with my first experience buying this great car on my own. He was honest and trustworthy. I would recommend him to anyone with my first experience buying this great car on my own. He was honest and trustworthy. I would recommend him to anyone More