Clement Ford

Service I have consistently received quality service from Marshall Ford, O'Fallon, MO and plan to continue using this dealership for service to my automobile I have consistently received quality service from Marshall Ford, O'Fallon, MO and plan to continue using this dealership for service to my automobile in the future. More

Took me less than 45 minutes for new vehicle Carl is a great salesman and upfront with you on every detail. I was literally done with everything in 45 minutes and driving home with my new 19 Ford Carl is a great salesman and upfront with you on every detail. I was literally done with everything in 45 minutes and driving home with my new 19 Ford Edge. They have a new dedicated customer and will recommend family and friends to the dealership. More

The Works I scheduled my service when I wanted it and my service was started at my scheduled time. It was completed promptly. I drank a cup of coffee and my s I scheduled my service when I wanted it and my service was started at my scheduled time. It was completed promptly. I drank a cup of coffee and my service manager came in to tell me my car was ready. More

great service I believe they were honest,sold me only what I needed, and did a great job! Very rare these days! explained all my questions.Thanks! I believe they were honest,sold me only what I needed, and did a great job! Very rare these days! explained all my questions.Thanks! More

Best Dealership! Marshall Ford is number one in my book. Everyone I’ve come in contact with are so very pleasant and helpful, I would recommend them from sales to Marshall Ford is number one in my book. Everyone I’ve come in contact with are so very pleasant and helpful, I would recommend them from sales to service. Great place. More

Great Dealership to buy from Great dealership to buy from, Lynn is great to work with and made sure we got everything we wanted, she spent several days tracking down the vehicle w Great dealership to buy from, Lynn is great to work with and made sure we got everything we wanted, she spent several days tracking down the vehicle we wanted More

Very knowlegable staff & Great customer service ! We were having a problem with our 2012 Escape & had taken it the Ford dealership we bought it at numerous times. Within the first 3-5 of talking to T We were having a problem with our 2012 Escape & had taken it the Ford dealership we bought it at numerous times. Within the first 3-5 of talking to Tom Lentz in Service, he told us what he thought the problem was. He was 100% right. They were also able to work it in sooner than they thought which was great. Marshall Ford has earned our business from now on. We won't go back to the dealership we bought our vehicle from again. Thanks so much ! More

Great I had a scheduled service appointment. As usual I was waited on right away when I arrived, no waiting. The service was done quickly and I was I had a scheduled service appointment. As usual I was waited on right away when I arrived, no waiting. The service was done quickly and I was on my way in a short time. I purchased my vehicle here and have done all my service here since my purchase. I live in St. Charles closer to other Fords dealers but find Marshall to be the best sales and service in the area. More

Excellent service and sales Excellent service, sales people friendly. I have bought my last 4 vehicles from Marshall with my salesperson Lynn Dowdy. She has always done a great j Excellent service, sales people friendly. I have bought my last 4 vehicles from Marshall with my salesperson Lynn Dowdy. She has always done a great job. More

Super fast service !! My 2016 Ford Explorer had a recall and the air bag light came on. I tried to call our usual dealer , sat on hold for forty minutes and finally went up My 2016 Ford Explorer had a recall and the air bag light came on. I tried to call our usual dealer , sat on hold for forty minutes and finally went up there to talk to someone. We were told that the airbag was a safety issue but they couldn't even look at it for over a month and the recall couldn't be fixed for at least two to three months. We were told it was okay to continue to drive my Explorer , the air bags just wouldn't work . My husband called Marshall Ford and talked to Jim in service. He told Jim what was going on with my car. Jim made an appointment for my Explorer for the next week . We had the recall fixed and the air bag fixed in one day. We weren't charged to get the air bag fixed even though my car is out of warranty. Quick service, super nice people and we didn't have to sit on hold for 40 minutes to be told we would have to wait months to get my car fixed. We will now use Marshall Ford for all of our service needs. More