Clement Ford

OUTSTANDING SERVICE GREAT GROUP OF INDIVIDUALS THAT MAKE UP THE "MARSHALL FORD TEAM"! THEY ARE SECOND TO NONE IN THE WAY THEY TREAT A CUSTOMER. WHEN YOU ARE IN THEIR DEAL GREAT GROUP OF INDIVIDUALS THAT MAKE UP THE "MARSHALL FORD TEAM"! THEY ARE SECOND TO NONE IN THE WAY THEY TREAT A CUSTOMER. WHEN YOU ARE IN THEIR DEALERSHIP, LOOK AROUND AND SEE FOR YOURSELF...……………. More

New tires Worked with Justin & it was a pleasure from beginning till end. He even took care of getting my rebate in after the work was completed. Worked with Justin & it was a pleasure from beginning till end. He even took care of getting my rebate in after the work was completed. More

Rattle that went away There was a rattle in my car that was driving me totally nuts. I brought the car in and within a few hours Jim called and the rattle was gone. The e There was a rattle in my car that was driving me totally nuts. I brought the car in and within a few hours Jim called and the rattle was gone. The exterior windshield pillar trim was broken and was rattling at highway speeds. More

Clean, quick, friendly I love the remodel of the dealership. Everything is clean and the staff is friendly. I especially appreciate that Megan sends out the reminder text I love the remodel of the dealership. Everything is clean and the staff is friendly. I especially appreciate that Megan sends out the reminder text before my appointment. I don't know if that is a service of the dealership or Megan going the extra mile but I really like it. More

Excellent people We were impressed with the informative and knowledgeable people how helped us. They quickly answered our questions and allowed us to evaluate our opti We were impressed with the informative and knowledgeable people how helped us. They quickly answered our questions and allowed us to evaluate our options. Also every one was very friendly. More

My time is valuable. I'm a truck driver and my schedule is not set like a factory or office worker. Stopped to get a key for a Ford Focus. Spent at least two hours to get I'm a truck driver and my schedule is not set like a factory or office worker. Stopped to get a key for a Ford Focus. Spent at least two hours to get it ordered. Never received any notice when the key came in. Stopped in a day later than I was told it would be in. It was. Picked up the key. Hoped I could get it programmed but they didn't have time. Tried to set a date but didn't make it back due to traffic in Kentucky. Stopped in and they couldn't fit me in and knowing the chance of my being able to hold a set time appointment didn't bother to reset. Key works for the door. Nothing else. Maybe someday I will stop at a locksmith who will just get it done. More

The works/customer recall Ford Marshall auto service dept provides great consistent service, professional, & timely. I had an issue with a recall & they resolved it in the same Ford Marshall auto service dept provides great consistent service, professional, & timely. I had an issue with a recall & they resolved it in the same day! I have used them since 2014 & have always been happy with their service, which is WHY I always come back. More

Lifesaving! I always feel confident that the problem is diagnosed correctly and repair is done right the first time. The service managers are friendly , and know I always feel confident that the problem is diagnosed correctly and repair is done right the first time. The service managers are friendly , and knowledgeable. I love that I can have a loner if needed, such a life saver. More

Experience Most people come into dealerships not happy because they know they might have to spend money. I can say my experience in Marshall Ford with the servi Most people come into dealerships not happy because they know they might have to spend money. I can say my experience in Marshall Ford with the service department with all the advisers including Megan has been an enjoyable experience Well taken care of completion one promised an explanation when necessary just a great place to do business with. I have bought two cars three trucks in the past three years and with a smile and very happy to do business with all sales Kevin Donagan sales Marc Lucas. At sales desk Tks very much Merry Xmas A good customer. More

RECALL Had appointment for RECALL repair and thay completed the repair quicker than quoted. At no charge and did a great job,on time,good job. Had appointment for RECALL repair and thay completed the repair quicker than quoted. At no charge and did a great job,on time,good job. More