Clement Ford

Service Jim the service advisor got me in told me about an hour and it was done within the hour. Jim was very pleasant to work with. I’ll go back because of p Jim the service advisor got me in told me about an hour and it was done within the hour. Jim was very pleasant to work with. I’ll go back because of people like Jim. More

oil change and personal were very good no long wait work done as scheduled. i was able to get scheduled as i needed. waiting room improved coffee good , seating good, also able to no long wait work done as scheduled. i was able to get scheduled as i needed. waiting room improved coffee good , seating good, also able to walk and look at new trucks for future More

Poor service experience Tried to drop my vehicle off twice now to get serviced and both times the experience was terrible. Poor customer service! Both times I was not greet Tried to drop my vehicle off twice now to get serviced and both times the experience was terrible. Poor customer service! Both times I was not greeted and only pointed to the service counter where I stood there while 3 customer service people were sitting behind the counter and only one had a customer but they continued to ignor me until one of them finally walked up and asked what I needed. I told him I was there to drop a vehicle off for an appointment tomorrow. He stated that I had to go back out and drive the vehicle into the bay, so I did. Then when I get in there I end up waiting again for someone to help or even acknowledge me. I ended up taking the vehicle to a different dealership for service and the experience was a lot different, they made me feel welcomed and were to help as soon as I walked in. More

Great to work with I just picked up my new F-350 from Marshall Ford and couldn't be happier with the truck. Jimmy and the whole dealership make purchasing a vehicle an e I just picked up my new F-350 from Marshall Ford and couldn't be happier with the truck. Jimmy and the whole dealership make purchasing a vehicle an easy experience. I am also really impressed with all the new updates they did around the dealership. The newly remodeled waiting room is great! More

Top quality as usual The service center is always great to work with! I was in a for an oil change, car was taken back right away, and short time later I was on my way! The service center is always great to work with! I was in a for an oil change, car was taken back right away, and short time later I was on my way! More

Emissions inspection Quick service as always. Other places wanted me to make an appointment for this service but marshall said to just drop by. Love this place. Quick service as always. Other places wanted me to make an appointment for this service but marshall said to just drop by. Love this place. More

Just needed an inspection It was quick. Under 30 minutes while I waited and only 24$! Fast and affordable and convenient I am very very Happy with Marshall ford in OFallon It was quick. Under 30 minutes while I waited and only 24$! Fast and affordable and convenient I am very very Happy with Marshall ford in OFallon More

Got us in super quick We needed a set of tires and even though we did not have an appointment they got us in and out the same day. Service advisor was great in his assistan We needed a set of tires and even though we did not have an appointment they got us in and out the same day. Service advisor was great in his assistance. More

150,000 mile checkup Had my wife's 1999 Expedition in for it's 150,000 mile checkup and would like to thank Megan for helping me with scheduling an appointment. Megan is Had my wife's 1999 Expedition in for it's 150,000 mile checkup and would like to thank Megan for helping me with scheduling an appointment. Megan is very competent and professional--a pleasure to work with. I would also like to thank Jim for all the research and discussions concerning required items that were listed on the checklist. His knowledge of Ford maintenance is superior--and also a pleasure to work with. If there is one item that needs improvement, it is the soiled condition of the floor boards, door threshold, and drivers armrest. It seems every time I have any of my cars in for service I have to clean dirt and grime off the vehicle in the areas mentioned. This has happened nearly 90% of the time. All in all, I am very happy with the service department, have been a customer for over 20 years, and will continue to have all my cars and trucks serviced with Marshall. W Scott Lagle More

Service on my car was quick. Service was fine a little pricey on the oil, would love to see an oil change program. Liked the epoxy floors at the service desk. Service was fine a little pricey on the oil, would love to see an oil change program. Liked the epoxy floors at the service desk. More