Clement Ford - Service Center

Your phone service sucks called called four times and hung up on receptionist finally took phone back to parts and somebody answered ordered parts and was told when parts were in they would call me I had hung up on receptionist finally took phone back to parts and somebody answered ordered parts and was told when parts were in they would call me I had to call them I know the owner is all about money and don't care about poor little me I know I will not hear from you done with Clement will not refer anybody to you More

Recently purchased a used vehicle from Clement Ford. Prior to that my family and extended family have purchased at least 6 cars from what used to be Marshall Ford over the years. I’m saddened to see Mar Prior to that my family and extended family have purchased at least 6 cars from what used to be Marshall Ford over the years. I’m saddened to see Marshall Ford go. This latest purchase from Clement was for my teenage son. His A/C stopped working 2 weeks after we bought the car. Also, his sync software was not up to date so his Bluetooth connection wasn’t working so we asked them to check that out as well. They fixed the A/C issue which was related to some kind of bad hose. They also ran a software update to get him the latest update. We went to pick the car up and they told us we owed $550+. We were in shock :( 1) with it being such a recent purchase, we had assumed the issues would be covered by Clement. At a Lou Fusz dealership I’ve used in the past I had a similar issue with a past car and they covered it no questions asked 2) they did not make us aware of the bill amount until we came to get the car. I’ve never experienced anything like that 3) we spoke to someone in sales about the situation and they said we were out of luck and they frankly didn’t seem to care about our frustration nor do I think they fully understood the course of events or the facts 4) it makes me question what kind of inspection is done on used cars prior to selling to their customers if we had a car with a bad A/C component and outdated software I put a certain amount of trust in dealerships when I go to them for a car. I no longer have that trust with Clement. My son needed his car back for work so we had no choice but to pay the full amount and leave. More

In general the dealership is catching up to the services provided by Marshall Ford. The first time I attempted to set an oil change there was a misunderstanding of time of service. The latest time I set f provided by Marshall Ford. The first time I attempted to set an oil change there was a misunderstanding of time of service. The latest time I set for service went well. Darnell Terrell is an excellent sales associate. He explained all capabilities of my new Ranger and has been a great source of help to me when needed. More