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Clement Ford - Service Center

O'Fallon, MO

3.3
349 Reviews

349 Reviews of Clement Ford - Service Center

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March 20, 2021

The service writer and cashier were both very nice and helpful!! I was using FordPass rewards and had no clue how to redeem them and they made the transaction seamless. More

by MbbDab
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Meghan (service writer) I don’t remember the young ladies name that was the cashier.
May 19, 2021 -

Clement Ford responded

Hello and thank you for leaving your feedback for our team at Clement Ford. We sincerely appreciate the opportunity to earn your business at our dealership in O'Fallon. We look forward to serving you automotive needs for years to come! Thank you, Your Clement Ford Family

March 19, 2021

Quick and good I bought the ford Edge in 2019 from Marshall and they do a great job and why do we need to write 25 words More

by Jan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
do not know, but they were good
March 17, 2021

Outstanding customer service. My wife asked me why I drive this far to get service. I told her “Because I trust these guys”! I highly recommend them. More

by abcstuff99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim and Joe
March 15, 2021

Good service and good people. They never try to upsell me on things I don't need Only negative is the the online appointment system. More

by p8nter61
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
joe
March 13, 2021

Just 1 word...........GREAT!!!! Can't say enough positive about these folks............. Outstanding sales, service, parts and don't forget that all important body shop. More

by DUKE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Hollenbeck
March 12, 2021

Jim is a wonderful service advisor. Thx for keeping me running. Love Fords “The Works” service pkg. Very affordable for Ford trucks, and very informative. More

by leachrb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim
March 11, 2021

They were courteous and able to get me in for an appointment quickly. The servicing of my vehicle took a lot less time then expected More

by gilbert2621
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim
March 10, 2021

Everything worked out good. The service was excellent at every step. My service rep was very friendly and excelled in helping out. In and out with no issues. More

by eagleeye11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
service dept.
March 10, 2021

Efficient, friendly service as usual. Didn’t have to wait long, all was good. We always have all our service done at Marshall Ford - all our records in one place. More

by Susan J Schuepfer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Hollenbeck
March 04, 2021

There’s a reason why I drive past a Ford dealer, that’s closer, and do my business with Marshall. This is the fourth vehicle I have purchased from Marshall. More

by mmccullen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
All. I wish I would have gotten their names.